Because we have dogs (a 12 week old pug puppy and a 3 year old shepherd), we chose this hotel because they were pet friendly.
At the time of check in, we were asked for a credit card just for the file, and were told we didn't have to pay with the card at checkout and nothing would be charged to it. I said ok, as my payment hadn't gone through on the card yet. So, next thing I know, the lady at the front desk runs my card through for the full amount and informed me it was declined. I looked at her and said "I know that, the payment hasn't gone through yet and you said nothing would be put on it". So, I was a little perturbed and told her we would just prepay the $139+tx room, the $20 extra pet fee, and the $200 deposit. Then we checked in.
All was well, until checkout. We tidied up grabbed our stuff and went to checkout. We got our full deposit back and left. About 30 minutes later, we get a call that the housekeeper found a small doo doo under the desk and we had to return (because I paid cash) and pay a carpet cleaning fee. I asked if she was serious, as a pug puppy (3.5 lbs) CANNOT make a big enough mess to warrant a carpet cleaning. She said tht there was NO WAY they could rent the room out as the tiny spot on the carpet would be wet and the $50 fee would go towards "man hours". Really? $50 for a housekeeper, in a "PET FRIENDLY" hotel room, to do her job? Pick up a tiny poop and lysol it??? And the reason we didn't see it was that the carpeting in there is quite dark and multicoloured, so it wouldn't even leave a stain!
I asked what the pet fee was for and was told that cleaning wasn't part of it. :-/ I returned and paid it, but feel that an extra charge for something that should be part of being pet friendly (to a reasonable point) is unfair and petty. Won't return to this hotel again, as our bill ended up well over $200 for the night. Ridiculous.
- Official Description (provided by the hotel):
- The Best Western Plus Baker Street Inn & Convention Center is historic Baker Street's newest and only full-service hotel. In 2014, the property has received major upgrades to its guest rooms, corridors and lobby to maintain its 'Plus' status.It is the preferred choice for anyone seeking comfortable and convenient accommodations in the heart of the Nelson. You can relax in an in-room Jacuzzi, dine at the Baker Street Grill, exercise in our fitness centre or unwind in our soothing hot tub after a day on the slopes. Kids stay for free and pets are always welcome. Free wireless Internet and free parking are provided for your convenience. We are motorcycle-friendly and the perfect choice for couples, families and large groups alike. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Nelson
- Nelson Best Western