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“great place in parksville” 4 of 5 stars
Review of Sunrise Ridge Waterfront Resort

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Sunrise Ridge Waterfront Resort
3.0 of 5 Resort   |   1175 Resort Drive, Parksville, British Columbia V9P 2E3, Canada   |  
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Pay 2, Stay 3!
Ranked #10 of 14 Hotels in Parksville
Victoria, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great place in parksville”
4 of 5 stars Reviewed October 12, 2012

We have been 2 times now and love the accommodations. The only downside is access to the beach and the fact that the resort doesn't yet have anything in the way of a pool or other recreation type facilities. Regardless, it is a great place to stay.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise08, General Manager at Sunrise Ridge Waterfront Resort, responded to this review, November 21, 2012
Thank you so much for your kind words. We are delighted that you enjoyed your time with us, and look forward to seeing you return!
Robynne Shaw
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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131 reviews from our community

Traveler rating
    52
    45
    17
    6
    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Campbell River, British Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 6, 2012 via mobile

My boyfriend and I stayed for one night on October 2 in a queen studio. We loved it! The room was very clean and I am very picky when it comes to cleanliness. It looked as if we were the first guests ever to stay in the room. Beautiful modern and trendy furnishings and an amazing rain style shower. Also both staff members we dealt with during check in/check out were very pleasant. Yes, the wifi was slow and not very usable but we were not there to use Internet/watch tv. I will definitely recommend this resort to everyone I know.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise08, General Manager at Sunrise Ridge Waterfront Resort, responded to this review, October 10, 2012
The team at Sunrise Ridge would like to thank you for your positive review and kind words. Guest comfort, customer service and a great experience are what we do our best to ensure, and it is so rewarding to hear that we have been able to acheive that. We hope to be welcoming you back in the future!
Robynne Shaw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
56 reviews 56 reviews
34 hotel reviews
Reviews in 38 cities Reviews in 38 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed October 3, 2012

Stayed two nights and it is with sincere thanks and appreciation that a good management team does make a difference. Jack Chambers, the guest services manager, is from the cruise industry and is more in tune with national and frequent travelers and how to please them. I enjoyed the first class accommodation as well as the facility in general. It truly is a home condo rather than a hotel. You will find it the same. Please be sure to check its amenities since your version of a resort may not meet mine in features when I say first class. We appreciated the full laundry facilities in the room for those who travel more than a few days.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise08, General Manager at Sunrise Ridge Waterfront Resort, responded to this review, October 5, 2012
Thank you so much for your kind words regarding our management team. I hope you also had a chance to experience the service of our Guest Services Agents that strive to make your stay a truly rememberable experience. We do pride ourselves on service, cleanliness and the comforts of a "home away from home", and are very excited to hear that this is what you enjoyed during your stay.

Robynne Shaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 13, 2012 via mobile

The good: The service was very friendly from check-in to check-out. The room (#214) was nice and had great decor. As a comparison, the room was nice but not as nice as rooms at Tigh-Na-Mara or the Beach Club.

The bad: The tv was too small and mounted way higher than eye level when sitting on the bed, which was in front of the tv. I was there in the middle of September and it was still warm, but no air conditioning! Sleeping was uncomfortable. Also, wifi in the room was extremely weak and I let the front desk know. They kindly reset the router, but the signal strength was just too weak and devices couldn't connect. Bandwidth wasn't good even in the lounge area beside the lobby. The temperature in the mini-fridge couldn't be adjusted because the up-down buttons weren't responsive.

SIGH. I work frequently on the island and I've stayed at most of the hotels in Parksville. I will not be coming back to Sunrise Ridge as there are better options at the same price nearby.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise08, General Manager at Sunrise Ridge Waterfront Resort, responded to this review, October 5, 2012
I would like to take this opportunity to thank you for writing a review on Trip Advisor, and want you to know that we do take these comments seriously. I'm not entirely sure which method you used to make your reservation, but I can ensure you that if it was directly with the resort, we take the time to explain to all of our potential guests that we do not have a pool, restaurant or fitness facility on site, and that our property is under development. During the reservation process, in our confirmation letter, as well as at check in,our potential guests are informed of these facts, and also told that we have arrangements with a close by resort to allow our guests have use of their pool, hot tub and sauna at no charge to the guest ,as well as a state of the art gym facility, also close by. If you reserved through an on line system like Expedia, for example, that information would not have been passed on to you. It is unfortunate that our rooms were not to your liking. Style etc. is personal choice, and not everyone will consider our room style as nice as some others. Thank you so much for the great comment on the staff, as we pride ourselves on great service, cleanliness and what we feel to be comfortable accommodations. We would love to have you come back and experience one of our other room styles that could very well be more to your liking. Should you decide to do this, please call me directly. Again, thank you for your comments. They help us to determine where we need to improve.

Robynne Shaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 10, 2012

We found our 1-bedroom suite on the top floor of the 4-story building to be very modern, luxurious, spotless and completely equipped. It was so convenient having the full kitchen, barbeque, and washer/dryer (especially after the Horne Lake Caves!). The management was very good, great service. It was very quiet. The housekeeping staff went out of their way when I forgot an item in the room. The beach is amazing, you can walk for miles when the tide is out. It's worth checking the tide tables (the front desk has them posted) so you don't miss it.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise08, General Manager at Sunrise Ridge Waterfront Resort, responded to this review, October 5, 2012
Our team at Sunrise Ridge is so pleased to hear how much you and your friends enjoyed your getaway, and want to thank you so much for posting this review, so others can see what a wonderful time they can experience while here. I hope we get the pleasure of seeing you back with your friends or family again soon!

Robynne Shaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrison Hot Springs, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 3, 2012 via mobile

The hotel was excellent!! Had a beautiful 2 bedroom suite for the family and we really enjoyed it!! Being so close to the water was excellent and the staff were very friendly. Lots of information in the welcome package as well for finding things to do. Would definitely stay again!!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise08, General Manager at Sunrise Ridge Waterfront Resort, responded to this review, September 4, 2012
The feedback from your stay with us is very much appreciated. Our team works hard to ensure that the guest experience is always front of mind, and we are so pleased that yours was so enjoyable. Thank you so much for taking the time to give us your comments, and we certainly look forward to seeing you again!
Robynne Shaw
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto Ontario Canada
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 1, 2012

Our family of five stayed at this resort just one night. The two bedroom suite itself was fantastic - very spacious, very expensively decorated, and very comfortable. Staff were quite friendly and helpful. However, the "resort" contains little aside from the suites themselves. There is no swimming pool on site (there is access to a pool in another resort nearby) and there are no dining facilities. While there is access to the nearby beach, it involves a considerable walk, first on a road and then on a rocky beach (past Canada geese and their product) before getting to the sandy beach itself. While the Sunrise Ridge worked out well for us for the one night, were we to have a longer stay in the Parksville area in the future, we would most certainly explore other options.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunrise08, General Manager at Sunrise Ridge Waterfront Resort, responded to this review, September 4, 2012
Thank you for taking the time to write a review on your recent stay at Sunrise Ridge Waterfront Resort. We are happy to hear that you enjoyed the room, and that those things we do offer were appreciated during your visit. It is 400 yards to our beach, and at this time it is rocky for about the first 10 or 15 feet. Believe it or not this changes over the years, I suppose with what the tide brings in or out, and there are times that our beach is all sand. Certainly passed that first bit, it is lovely. There is a pool, hot tub and fitness center planned for future construction, however there is not a confirmed date for completion at this time. I hope you will consider calling us for your next stay in the Parksville area to enquire about these amenities, and look forward to having you return. Again, the time taken to provide feedback and the information this provides is greatly appreciated.
Robynne Shaw
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunrise Ridge Waterfront Resort

Address: 1175 Resort Drive, Parksville, British Columbia V9P 2E3, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Parksville
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette
Hotel Style:
#5 Top resorts Hotel in Parksville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sunrise Ridge Waterfront Resort 3*
Number of rooms: 42
Official Description (provided by the hotel):
Sunrise Ridge Waterfront Resort is the perfect place to start your Vancouver Island vacation. Located just 37 km north of Nanaimo, Parksville is situated in a spectacular natural setting, surrounded by beautiful beaches, mountains, lakes and rivers. At Sunrise Ridge pamper yourself with in suite features including top quality furnishings, soaker tubs, open and spacious kitchens, natural timber, stone, granite and stainless steel appliances. ... more   less 
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Also Known As:
Sunrise Ridge Waterfront Hotel Parksville
Sunrise Ridge Waterfront Parksville
Sunrise Ridge Waterfront Resort Parksville, Vancouver Island

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