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“Worst customer service ever, average food.” 1 of 5 stars
Review of San Remo Restaurant

San Remo Restaurant
3022 Flint St, Port Coquitlam, British Columbia V3B 4H4, Canada
(604) 941-8644
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Ranked #27 of 123 Restaurants in Port Coquitlam
Dining options: Reservations, Delivery, Late Night
Restaurant details
Dining options: Reservations, Delivery, Late Night
1 review
3 helpful votes 3 helpful votes
“Worst customer service ever, average food.”
1 of 5 stars Reviewed July 20, 2012 via mobile

The food here is good, average good but still good. However, the customer service is BRUTAL both in the restaurant and by takeout. I get the impression it's a family run business and since all the managers are family nepotism is at play, but when they screw up they feel no need to do anything to keep customers happy. They truly don't give a [--]. When your food is badly prepared they do nothing. When your server ignores you to the point that tables sat after you are eating before you and you have to get your order to go, they could care less. When your delivery order takes well over an hour, and a manager lies to you on the phone telling you it's on it's way to have it still not arrive 20 minutes later (and you live seconds away) they do nothing and show you attitude when you call back. Worst customer service I have ever had in a restaurant. They are busy now because they just renovated and have a new space, but restaurants are a dime a dozen and crap customer service like that means it won't stay busy for long. The food is fine, but not good enough to treat your customers like garbage. Stay away and try one of the 10 other pizza places nearby.

    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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53 reviews from our community

Visitor rating
    20
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    3
    5
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Port Coquitlam, Canada
Senior Reviewer
8 reviews 8 reviews
6 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
“a slice of heaven”
5 of 5 stars Reviewed July 17, 2012

This is our first trip to San Remo, with so many pizza places it took a while to try it. Well the pizza is the best we've had in a long time. When t hey say thick crust they mean it. This business gets a 10 out of 10 for food taste and quality and an 11 out of 10 for service. We'll be going bakck and suggest you give them a try !!!

  • Visited June 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, BC
Senior Contributor
27 reviews 27 reviews
19 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
“Best pizza & freshest Shrimp Salad in Tri Cities”
4 of 5 stars Reviewed May 28, 2012

Always a favorite place to got with friends & always been a favorite for pizza delivery. Comforable & quiet atmosphere. New restaurant in the works (right beside the old).

  • Visited May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Coquitlam
Contributor
13 reviews 13 reviews
12 restaurant reviews
3 helpful votes 3 helpful votes
“Best Pizza in the Tri Cities”
5 of 5 stars Reviewed April 21, 2012

Great family run business and excellent value for your money

Visited March 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
22 restaurant reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“The best deep dish pizza.”
5 of 5 stars Reviewed March 25, 2012 via mobile

Best pizza I ever had. More expense but very filling. Highly reccomend.

    • 5 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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