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“Nice view” 4 of 5 stars
Review of The Sidney Pier Hotel & Spa

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The Sidney Pier Hotel & Spa
3.5 of 5 Hotel   |   9805 Seaport Place, Sidney, British Columbia V8L 4X3, Canada   |  
Hotel website
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Hotel amenities
Ranked #1 of 5 Hotels in Sidney
Certificate of Excellence
Sidney, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Nice view”
4 of 5 stars Reviewed August 3, 2014 via mobile

We stayed 2 nights and had a ocean view room that was very nice and very clean. We had trouble with the wifi. I usually looked up and made reservations on our next hotel we wanted to stay. But had trouble doing sometime. We are used to hard beds but that bed (mattress) was hard like a floor. I couldn't even make a dent in it i'm also not that light (165lbs) i woke up very early from tossing and turning and back pain i had to stretch before i could get out of bed. Still i liked the room. Would stay there anytime again.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie K, General Manager at The Sidney Pier Hotel & Spa, responded to this review, August 7, 2014
Thank you for sharing your experience. I apologize for the internet interruptions. As mentioned in a previous response, we are working at this time to improve the wifi throughout the building - we should achieve this within a week or so.
Our mattresses are of the firm variety, but we do have plush sheepskin 'toppers' we can add, as well as a pillow 'menu' to ensure a restful sleep.
I would be pleased to speak personally with you regarding your stay, and can be reached via email at natalie.king@sidneypier.com, or by calling the hotel directly.
Natalie
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271 reviews from our community

Traveler rating
    170
    72
    21
    5
    3
See reviews for
61
124
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29
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Atlantic Beach, FL
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 1, 2014

Really nice hotel. Clean, great rooms with wonderful views of the bay.

Staff was polite and parking was easy.

I'd like to see a beer and a wine in the servi-bar. But alas only coffee supplies.

Wifi was slow. Non-existent slow. Connected to the internet, but nothing would load. Wasted 25 minutes messing with it. I wish hotels would understand that no wifi is better than one that really doesn't work, because the latter wastes our time.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie K, General Manager at The Sidney Pier Hotel & Spa, responded to this review, August 7, 2014
Thank you for sharing your experience with us and bringing the wifi deficiency to our attention. Summer volume brought an unprecedented usage and slowed down internet connectivity in July. We are working (as we speak) on boosting the bandwidth and performance of our wifi by adding nodes and changing their placement, and should see improved quality within the next week. I can certainly appreciate how frustrating it can be to not be able to connect quickly and consistently.
I am happy to hear you enjoyed the Pier, and look forward to offering an improved internet experience should you stay with us again.
Natalie
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Calgary, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

Stayed here for 3 days, 3 adults, 1 child, 1 dog. The rooms were spacious enough, clean, and well maintained. The bathroom was spotless, products supplied were amazing, generally I don't use but everyone was raving about it ... So I had to try. The only concern anyone mentioned was 1 person in our group thought the bed was a little firm. Staff at desk were friendly &, informative. We wanted some additional items and spoke with the housekeeping staff, as we were describing our needs to her in the hallway, she asked if I could show her so she would know exactly what we wanted.... I was impressed! Restaurant delicious, coffee bar ... Best coffee & scones. Location perfect, easy walk to anywhere. Underground parking area spotless.
Often when travelling with a pet they put you in the "used" rooms but we never felt this here. They had dog bowls, treats, doggie bags and a dog bed waiting for us. I was impressed with the attention to detail. Definitely a our new favourite place! Will be staying here again.

Room Tip: Ocean view
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie K, General Manager at The Sidney Pier Hotel & Spa, responded to this review, August 7, 2014
Thank you very much for posting your comments. Our team at the hotel take a lot of pride in what we do; none more so than our Housekeeping Team - they are awesome and will enjoy reading your feeedback!
I am glad you got to sample our scones - they are made from a recipe shared with us by our original baker's grandmother.
We do love being a pet-friendly hotel, and our hotel dog, Dave, loves the visitors!
Natalie
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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 27, 2014

The view from the restaurant is fantastic. Service very fast and presentation of the food is beautiful. They serve the best crab cakes I have ever had in a restaurant I would recommend the Sidney Pier Hotel to anyone who is a crab cake fan.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie K, General Manager at The Sidney Pier Hotel & Spa, responded to this review, August 7, 2014
Thank you for your post! It is so nice to hear you enjoyed your time with us.
Natalie
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Jackson, Mississippi
Level Contributor
74 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 23, 2014

Picturesque location, close to the water, with a nice view of Mt. Baker across the Strait of Georgia. It has the feel of a European boutique hotel, but with larger rooms and proper beds. We stayed one night, traveling next day to Washington state, and it's just a few minutes to the ferry terminal. There are a few decent restaurants nearby, we did not try the restaurant on the premises.

Overall, a nice experience.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie K, General Manager at The Sidney Pier Hotel & Spa, responded to this review, July 25, 2014
Thank you for your post; very nice to hear you enjoyed your stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed July 22, 2014

The rooms are larger than most other standard rooms at hotels. The staff are very helpful and every time I go there (2 times) it has been a great experience. After a couple of stays they give you a vip card and you can get 15% off their restaurant and spa.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie K, General Manager at The Sidney Pier Hotel & Spa, responded to this review, July 25, 2014
Thank you very much for your feedback! So nice to hear about experiences like your own.
Our Corporate VIP card can be used in conjunction with our Pier Points loyalty program too!
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Victoria, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 15, 2014

Although we were happy with our hotel room we weren't with other aspects of the hotel. At check in, there was a line up and no one around. After several minutes of waiting someone came. The man ahead of us was a walk in guest asking for a room but she chose to check us in first as we had reservations. At the restaurant, although table were available we were told we couldn't sit outside. Our order was taken promptly but took a very long time to arrive. An apology was given and the server left. Before I took a bite of my food I found a hair in it (not mine as it was a different colour). We finally brought it to another servers attention who took it away. There was no apology. There was no follow up. After another 10-15mins my food was put in front of me, again without a word. My husband didn't eat all of his meal and his plate was taken away without asking why it was 1/2 full still. Not somewhere I'd recommend.

Room Tip: A sea view is lovely and we also had a balcony
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Natalie K, General Manager at The Sidney Pier Hotel & Spa, responded to this review, July 25, 2014
Thank you for your feedback, and I do apologize for the sub-standard service delivery. Our Restaurant Manager has replied to your comments more fully on our Haro's Restaurant page.
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Additional Information about The Sidney Pier Hotel & Spa

Address: 9805 Seaport Place, Sidney, British Columbia V8L 4X3, Canada
Phone Number:
Location: Canada > British Columbia > Vancouver Island > Victoria Capital Regional District > Sidney
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 5 Hotels in Sidney
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Sidney Pier Hotel & Spa 3.5*
Number of rooms: 55
Official Description (provided by the hotel):
55-room boutique hotel, spa, oceanfront restaurant & lounge, and cafe, opened in May 2007. Located on the waterfront in the charming seaside town of Sidney, British Columbia on Vancouver Island - just 10 minutes from the Victoria International Airport, BC Ferries to Vancouver, and Washington State Ferries to Anacortes, Washington. 30 minute drive to downtown Victoria. Complimentary use of 24 hour Fitness Centre. 3 Meeting/Function rooms for groups up to 60 people. ... more   less 
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Also Known As:
The Sidney Pier Hotel Sidney
The Sidney Pier Hotel And Spa

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