My wife and I had planned to stay at this hotel on October 19 for 8 nights. We had negotiated a great rate-slow season. When we arrived to check in, the front desk clerk started to take my credit card for an imprint(which I thought) and she inputted an $1100 charge, in advance for the length of my stay. I was shocked-especially when our bill would be around $800 for 8 days! I told her to stop and asked for the manager to come explain these charges. He came out a few minutes later and tried to explain this was standard to charge for damage deposit and the the length of our stay. We started to explain to him that we never informed that this would happen, we were planning to pay at the end of our stay. Well, he offered us to pay on a daily basis-but not at the preferred rate we had agreed upon. This was a total shock and my wife and I tried to ask questions to the manager on why this is. He wouldn't let us ask questions without interrupting and then he said we would be responsible for a cancellation fee. We tried to explain to him that we were not informed and we are not going to pay a cancellation fee. He then took our reservation paper and ripped it up in front of us and yelled " you are not staying here, just leave". Shocked, we left, totally flabergasted. I cannot believe-when customers are key to having and keeping a business-this guy was totally unprofessional and rude.
- Official Description (provided by the hotel):
- Ideal For Leisure and Corporate Travelers, A Perfect Couple’s Retreat...Or The Ultimate Family Getaway!Executive Suites Hotel and Resort, Squamish is a spacious all-season and all-suite hotel located in Squamish, British Columbia along the scenic Sea to Sky Highway (just 40 minutes from Vancouver and Whistler Village). With A choice of 111 Suites featuring fully equipped kitchens and private balconies, stunning views and free Wireless High Speed Internet, Adventure Desk, Living Well In Room Spa and a Heated Outdoor Pool and Hot tub. Executive Suites Squamish Hotel & Resort has your comfort and enjoyment in mind.Set in the outdoor adventure capital of Canada, this Squamish Hotel & Resort is ideally situated to provide guests with the best in outdoor adventure including climbing, hiking, biking, kayaking, windsurfing, and so much more... ... more less
- Reservation Options:
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- Also Known As:
- Executive Suites Garibaldi Springs Hotel Squamish
- Executive Hotel Squamish