We booked a horse riding experience a week ahead, they wanted us to pay beforehand using paypal. Usually at other ranches that we been to in the area, they usually ask us to pay AFTER our experience. But rules are rules, so we did. The day before, we tried to call & email to confirm our reservation. No reply at all, goes to voice mail. The day of, we called several times and again no one picked up. We drove 3 hours all the way from Toronto and arrived on time. Waited over half hour and we couldn't find anyone. We kept calling non-stop and again no one picks up and flies to voice mail. We tried to go in the ranch to see if we can find anyone but the dog there wouldn't stop barking at us we had no choice but to walk back. We've waited long enough, so we decided to go home. Total waste of our time, travel and gas money gone. Later that night we finally received an EMAIL, basically they said they were busy and ask if we want to reschedule it in a few days. Of course we said no, we are 3 hour drive away....we can't take another day off work etc. So now we are in the process and hoping to get a refund. I do no recommend this place, totally unprofessional. Worse experience ever.
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