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“Disappointed” 2 of 5 stars
Review of Inn at the Falls

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Inn at the Falls
3.0 of 5 Hotel   |   1 Dominion Street | P.O. Box 1139, Bracebridge, Ontario P1L 1V3, Canada   |  
Hotel amenities
Ranked #8 of 12 hotels in Bracebridge
Oshawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Disappointed”
2 of 5 stars Reviewed December 25, 2013

I was really looking forward to a nice visit to bracebridge with my 2 daughters only to be left disappointed and disheartened. We had upgraded to the honeymoon suite and found it to be out of date and very old. Old tv, old carpets, and don't even ask about the bathroom. I a was happy that it wasn't my husband I was with because the entire ambiance did nothing to make guests feel 'romantic'. Overall we were very disappointed. Maybe our expectations were too high after having gone on the web page and seeing all of the lovely pictures and ads for a luxurious Inn....NOT!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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124 people have reviewed this hotel

Traveler rating
    24
    35
    22
    24
    19
See reviews for
29
57
2
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 17, 2013

Here's a break down of the entire stay:
1) I arrived before the 7PM close (what hotel closes that early in the first place?!) and the front desk was already closed. What is the point of front desk hours if you do not follow them?
2) the key to my room was very difficult to open
3) the room, while clean, was VERY outdated (think what your great grandmother would furnish her house with).
4) structurally, I felt nervous about staying: you could hear squirrels (?) in the ceiling and there seemed to be a leak (which makes me wonder about mould).
5) in the morning, the continental breakfast did not include coffee. When I inquired as to obtaining a cup, the front desk manager was very rude to me.
In essence, this hotel is for those who do not want service: you check yourself in, and don't expect any service in the morning or at check out. The entire stay made me feel like I was a nuisance, not exactly the type of accommodation I like to stay in.

Room Tip: tips to choose a good room? avoid this hotel.
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  • Stayed December 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed October 29, 2013

This past weekend my husband and I went back to Inn at the Falls for our 8th wedding anniversary. We were married and and held our reception at the Inn. Well, it was a step back in time.. we had the same room #150 as we did then. Nothing really had changed however it was just a nice and the staff were just as helpful as back then. It was unfortunate that the dining room wasn't open for dinner anymore, but we did get to sit in the dining area for breakfast. We brought our daughter with us and she as just so excited to be at a place we have spoken to her about for years. If you want a weekend away the Inn is perfect for this. The place sets you back in to the early 1900's style but each of the suites has all the amenities of today!

Room Tip: Choose rooms in the cottages
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baden, Canada
1 review
5 of 5 stars Reviewed October 28, 2013

We had our wedding at the Inn the weekend of October 18-20. Forty guests arrived on Friday night fou our planned Pub Night, which the Inn moved to the Carriage Room for us. The food was delicious and the personal service was amazing. We could not have been more pleased.
The wedding, which we had hoped to have outdoors had to be moved indoors due to rain, but the Inn staff was overwhelmingly helpful in allowing us to celebrate in accordance with our wishes.
The reception in the Pub was handled efficiently and always with a smile and the appetizers were devoured with relish by our guests.
The wedding dinner in the Carriage Room was exactly what we had hoped. The roast beef and yorkshire pudding, the salmon, the vegetarian dish, the salads and dessert were all scrumptious.
We could not have asked for anything more. Our dream wedding was to have charm , character, ambience, good food and good service and we got it all!
Thanks especially to Giles and Beca for their personal attention to and interest in our plans and requests.
All of our guests loved the Inn. It was the perfect place to share the weekend with family and close friends!

Room Tip: The bridal suite is charming...2 stories..with bed and bathroom on the second floor and a large sitt...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2013

I have to say that I was pleasantly surprised with our stay here. I bought a groupon and then checked the reviews. After reading the reviews I was a bit worried however our stay was very pleasant and we had a great experience. The staff at the Inn and in the pub were very friendly and helpful. Our room was great. We stayed in the Mews and the room was fine. We had a king size bed, it was clean, the view of the Falls was beautiful, the bathroom had everything that we needed and it even had a skylight. The fireplace was one of those plug in kind but it served the purpose and provided great ambience. The furniture was fitting for the antique style of the Inn. Our room also had a fridge and a separate sink. Free wifi and a balcony with a great view. The continental breakfast had a variety of juices, yogurt granola parfaits, boiled eggs, bagels, etc. It was great value and beautiful surroundings. We will be back..

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 17, 2013

We have been traveling to Muskoka for Thanksgiving for the last decade and for the last few seasons have been looking for an ideal place to stay. We may have found it in the Inn At The Falls. This collection of houses and cottages just a short walk from the main srreet of Bracebridge is not everyone's idea of a place to stay but if you are looking for a quiet, clean, friendly place to relax you will find it here.

Because it was created for older buildings it is not the glass and chrome palace some may look for. It is more like the lodges of yesteryear. The staff is drawn from the local highschool and college students and their warmth and enthusiasm covers for any lapses. (Our server when asked for cognac brought us cointreau instead.) The chef and cooks are excellent and they know the limitations of the site and of the guests. They serve quality and not overly fussy food, well prepared and well presented. The continental breakfast is better than most to be found on this continent or in Europe. A real breakfast would have been welcome. The background music is soft, swing era vocals by Sinatra, Crosby, Ella etc. I loved it! It was all personally chosen by one of the managers too young to have seen them in person but selected with great good taste.

Our room was directly across from the main building and we used the comfortable chairs on the veranda as if it were our own cottage porch. The queen-size bed was fine although firmer pillows would have helped the slumber. The plumbing was excellent with lots of hot water with good pressure.

The walk down to the main street takes less than five minutes. Turn to the left and you find the shopping area. Bracebridge's chaming shops offer something for everyone. Arts and crafts are well represented as are antiques. Coming down from the Inn if you turn to the right you are at the falls. The power of the river as it roars over the rocks and through th sluices is awe inspiring.

It may not be new and shiny but just pretent it the old family cottage, relax and enjoy the Inn for what it is.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 1, 2013 via mobile

The moment I walked into the room I noticed the curtain rail hanging off. The furniture was tired, worn and stained. I reported the problems to the front desk who merely put it in a book and did nothing about it. We went to the connected pub, the Fox and Hounds, for dinner at 7 o'clock. The menu was extremely limited but was surprised that they wanted
to close the bar at 8.

  • Stayed October 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giles A, Manager at Inn at the Falls, responded to this review, October 14, 2013
Dear Guest,

Thank you for your review. The book that you have mentioned is our maintenance book. We record each and every maintenance issue into this book to keep proper logs of the work being done at the Inn. I am happy to hear that the front desk staff went directly to the book to notify the maintenance staff. I do apologize that this was not dealt with sooner and I did speak directly to the maintenance staff regarding this issue. We do hope that you will return to our Inn and give us a second chance.

Regards,
Angela
Front Desk Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Inn at the Falls

Address: 1 Dominion Street | P.O. Box 1139, Bracebridge, Ontario P1L 1V3, Canada
Location: Canada > Ontario > Muskoka District > Bracebridge
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
Ranked #8 of 12 hotels in Bracebridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn at the Falls 3*
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Also Known As:
Inn At The Falls Hotel Bracebridge
Hotel At The Falls
At The Falls Bracebridge
Inn At The Falls Bracebridge, Muskoka District, Ontario

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