My husband and I booked a one night stay here in the summer.
We had a room with a balcony in the gables. The room smelled of mold, the built in shampoo and conditioner holders were empty and the room did not feel clean.
We asked at the front desk for any candles they may have as the light on the balcony was broken. The girl at the front desk gave us two candles and the manager got angry with her in front of us. He told her she was not to be giving away their "expensive candles" upon a closer look at the candles on the bottom it showed they were from none other than dollarama.
They would not serve us in the patio or pub because they were due to close in 40 minutes and they had sent the cooks home
the next morning we got to breakfast at the beginning time and the selection was extremely limited. by about 30 minutes in most of the food was gone and they were telling guests that they would not be able to replenish it because the kitchen staff was gone for the day and do all the prep in the evening.
Unfortunately this hotel is in a pretty good location and the price is extremely reasonable for the area. The location is the only thing they have going for it. If you have the money stay elsewhere. We will never make this mistake again.
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- Also Known As:
- Inn At The Falls Hotel Bracebridge
- Hotel At The Falls
- At The Falls Bracebridge
- Inn At The Falls Bracebridge, Muskoka District, Ontario