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“Boutique Resort in Muskoka Very Special” 5 of 5 stars
Review of Touchstone on Lake Muskoka

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Touchstone on Lake Muskoka
3.0 of 5 Resort   |   1869 Muskoka Road | 118 West, Bracebridge, Ontario P1L 1W8, Canada   |  
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Hotel amenities
Ranked #2 of 11 Hotels in Bracebridge
ontario
1 review
4 helpful votes 4 helpful votes
“Boutique Resort in Muskoka Very Special”
5 of 5 stars Reviewed August 3, 2013

Stayed overnight in a spa room which had extremely comfortable beds and linens. Lovely fireplace and furnishings provided a very comfortable stay with small touches like fireplace, fridge and stereo. Bath has whirlpool jets and rain shower heads.

I had a spa treatment in Touch-a non evasive face lift with the Guinot featured on Oprah....like a facial but the machine uses negative and positive ions to stimulate collegen production and removes lines and firms....

Taste- had red pepper risotto with lobster, shrimp and scallops with a spring salad with salmon. Very nice presentation and taste was wonderful. The setting on the patio overlooking lake Muskoka is the best in the region.

Overall i had a great experience and would recommend to anyone. Rooms are limited however with the past owner having now sold out the development side of condos, the new management will have an opportunity to ensure consistent service.

The boathouse overlooks the water and is a great location for waterside small group meetings, weddings, reunions etc and is the best bargain around with the most incredible setting in Muskoka for future consideration.

Room Tip: Spa Rooms are resort view and standard hotel rooms Cascade Tree Top and Grand Muskokan are large u...
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
    51
    17
    5
    5
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Mississauga, Canada
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 30, 2013

We had booked at Touchstone 5 months ago for first week in August-have relatives coming from England & Vancouver..we were told last week that our unit had been sold & our reservation/deposit had been cancelled..then they found us another unit & then yesterday cancelled that one...now with 4 days to go until our relatives arrive, we have nowhere to go & everything else is fully booked...

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heiditouchstone, Guest Relations Manager at Touchstone on Lake Muskoka, responded to this review, August 6, 2013
Thank you for your response. We offer our apology in that your booking could not be accommodated. The past property owner sold the last of the developers inventory which created a challenge as the new condo owners were entitled to use their unit. We acknowledge this process could have been organized in a more orderly fashion.

The property has recently been purchased and is under new management and ownership.

We look forward to reaching you to offer a future opportunity to visit. We realize your plans were made with people travelling from many points and this will not make up for the challenge of overbooking, however we offer this in good faith.

Again, our sincere apology is extended to you.

Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 22, 2013

Touchstone is the perfect cross between a resort and a cottage. It has the amenities of a resort - spa, fine dining, helpful congeries services, with well-decorated rooms and facilities you normally associate with upscale cottage living. The pool, beach and dock were never crowded and you could take out a canoe, paddle boat and kayak at your leisure. Unlike other places, there were no additional or hidden charges to use the boats or waterfront.

The only drawback is that our kids found it too quiet! They felt self-conscious making noise in the pool and missed water activities like a trampoline and slide.

If you're looking for a cottage getaway, Touchstone is the place!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 20, 2013

We really enjoyed our stay at Touchstone. I got lost on the way over but was able to get better directions when I called them directly. Their address was not on my GPS. Once we got there, check-in was easy and the lady at the front desk was friendly. There is a self-serve luggage cart which was helpful. Our 2 bedroom room was very nice and clean. It had a full kitchen (with dishes, glasses, cutlery and cookware) and 2 bathrooms as well as a balcony and covered outdoor eating area. The view from our suite was excellent. The pool was nice. The beach area was also very satisfactory (perfect for our 2 year old son). The restaurant looked nice but we did not have a chance to try it (because we were travelling with 2 infants). The resort was not over-crowded. On one occasion, our family had the entire swimming pool area to ourselves. We used the barbecue (a Weber Genesis) to cook dinner on our second night and it was great. Check-out was fast and hassle-free. Overall, we were very satisfied with the property and the staff. We would definitely recommend it to all of our friends (but hope that it does not become too popular, if you know what I mean).

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoney Creek, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 15, 2013

Thank you so much for making our wedding so perfect!

Touchstone on Lake Muskoka was the first and only venue that we looked at when finding a venue, as we fell in love immediately. Our initial interaction with Jo-Anne Young, Event Manager was unforgettable. From the planning stage to the day itself, Jo-Anne was extremely helpful. After several meetings, we realized that we could not have asked for a better Wedding Planner. The events leading up to the wedding were flawless.

Our wedding was everything we dreamed of and our guests were pleased. We were not treated like another client/number/event. Jo-Anne made us feel as if she was planning a wedding for her family member or best friend.

Our wedding ceremony and reception was exactly what our dreams were made of when it came to this day. Everything from our beautiful dock ceremony, cocktails in the Boathouse and exquisite customized wedding dinner are just a few of the elements that made our day memorable forever, for all of the right reasons!

Our guests were absolutely blown away by everything, as were the two of us. Our wedding was just perfect and we have pictures and memories to prove it.Touchstone on Lake Muskoka made our wedding dreams come true and for that, we thank you beyond any words could ever describe. We look forward to coming back to the Resort in the future for various special occasions and will definitely be recommending Touchstone to anyone and everyone we possibly can who needs a true piece of heaven in Muskoka for their special day!

Room Tip: The large suites and villas are perfect for family and friend gatherings and rehearsal dinner.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill, Ontario
Top Contributor
76 reviews 76 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed July 15, 2013

Between late 2012 and early 2013, we made 3 calls to Touchstone to investigate their resort as a potential weekend getaway. The first 2 calls were extremely cumbersome. We were only trying to find out what kind of resort it was and the person on the phone could not really explain it to us. They made us feel as if we were annoying them. We wanted to know whether it was merely a timeshare or was it truly a resort hotel. We could not clearly establish that. We did establish that the preference was for functions and only at the beginning of the year would they consider resort reservations. In January 2013 we were able to make a reservation for August but still did not know quite what to expect when we got there. The property looked good but why so much ambiguity.

On June 16th, between 12PM and 1PM we were travelling home from a Port Severn resort and we thought that we might preview Touchstone. When we arrived, we went to the Front Desk and asked if it might be possible to take a look at a room so that we could assess the style of resort and amenities. The person at the Front Desk had difficulty handling that request. When we persisted a little since we had driven a long way, she went to see someone in an office visible from the Front Desk. She spoke with her for a few minutes and on her return, indicated that this sales person would give us a tour and would be right with us. The person kept looking at us and while we waited we walked through the Dining Room. After several minutes of waiting, the person had not moved from the desk but kept looking out at us. Once again we were made to feel as if we were annoying them. We finally just left the resort. No one said anything and no one assisted us. We felt that total environment to be uncomfortable and unfriendly.

On our return home to Toronto, we cancelled the reservation. That was 4 instances of uncomfortable, unfriendly and unclear communications from a resort where we would spend a lot of money for what would be classed as a deluxe weekend stay and expect to have a relaxing getaway. We cannot imagine it happening there. We usually do not complain but rather compliment service at hotels and resorts. We stay in hotels 30 – 35 nights a year.

  • Stayed June 2013, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 4, 2013

We held our wedding at Touchstone and we absolutely loved the resort!

The customer service at Touchstone is excellent. We live in Australia and Jo-Anne was a huge help planning our event, accommodating the time-difference for our phone meetings, sending me lots of photos, and was quick to respond to my countless emails. Pascale was excellent in managing our guests' accommodation, and we had several guests traveling from South Africa, for whom Pascale wrote each a letter, confirming their hotel reservation for their travel visa application.

We rented all four of the Grand Muskokan cottages for the weekend, which are hidden away from the main lodge, and hosted our BBQ style rehearsal dinner there, complete with a bonfire by the lake. The Grand Muskokan was also perfect for my bridesmaids to get ready together, with a large living/dining area for having our hair/makeup done.

Rain prevented us from having our ceremony on the lake dock, but the new boat house was the ideal backup, and was simply beautiful with it's large windows and stunning view. Afterwards guests enjoyed cocktails on the deck, while watching the bridal party having photos taken on the lake dock below.

The resort's dining room, Taste, has beautiful dark wood decor and was the ideal size for our 65 guests. The food & wine were delicious, and the bar was conveniently next to the dance floor so the girls had no trouble pulling the boys out for a dance.

Many of our guests stayed for the weekend which allowed my husband and I time to catchup with everyone we haven't seen in years. We rented a speedboat to go wake boarding, and we also went fishing, swimming, canoeing, and played beach volleyball.

I highly recommend Touchstone and my husband and I can't wait to spend a weekend alone there together the next time we're visiting Toronto.

For photos check out our photographer's blog:
http://www.rowellphoto.com/touchstone-lake-muskoka-resort-wedding-adrienne-rob/

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Touchstone on Lake Muskoka

Address: 1869 Muskoka Road | 118 West, Bracebridge, Ontario P1L 1W8, Canada
Phone Number:
Location: Canada > Ontario > Muskoka District > Bracebridge
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 11 Hotels in Bracebridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Touchstone on Lake Muskoka 3*
Number of rooms: 33
Official Description (provided by the hotel):
Touchstone on Lake Muskoka offers a mix of pristine lake views and elegant sophistication. Whether you choose our well-appointed Main Lodge Suite, private Villa or Cottage you will experience breath taking views of Lake Muskoka in luxurious accommodation.Enjoy the Infinity Pool and other deluxe amenities while taking in the best views in Muskoka. Take part in the recreational opportunities Touchstone has to offer; from boating to golf it is all just outside your doorstep at Touchstone. Enjoy a fabulous meal at Taste Restaurant or a relaxing treatment in Touch Spa. Plan your next getaway at Touchstone whether a family holiday, or romantic weekend for two, Touchstone on Lake Muskoka delivers a unique experience. ... more   less 
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Also Known As:
Touchstone On Lake Muskoka Hotel Bracebridge
Touchstone On Lake Muskoka Bracebridge, Muskoka District, Ontario

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