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“bad customer service” 1 of 5 stars
Review of Boston Pizza

Boston Pizza
10 depot Drive, Bracebridge, Ontario P1L 0A1, Canada
705 646 1007
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Ranked #29 of 60 restaurants in Bracebridge
Price range: $8 - $37
Dining options: Reservations
Restaurant details
Dining options: Reservations
Toronto, Canada
Senior Reviewer
8 reviews 8 reviews
5 restaurant reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“bad customer service”
1 of 5 stars Reviewed November 7, 2012

Food arrived cold. Took over 30 min to bring water/drinks. Manager not available. When we called to speak with manager next day, his only excuse was that they were busy.

  • Visited April 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 1 of 5 stars Food
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13 reviews from our community

61% Recommend
    6
    2
    2
    0
    3
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Toronto
Senior Contributor
31 reviews 31 reviews
22 restaurant reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Donna takes care of us properly”
5 of 5 stars Reviewed September 26, 2012

We go here quite a bit and usually in the afternoon. If we see Donna here we ask for her section. She remembers us and what we like. The last time we went she had my glass of wine and the hubby's pop in hand before she came to the table with the menus. Nice to see a wait person who takes the inititive to remember the regulars. Friendly and great service.

  • Visited July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North York
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Great service!!!!!”
5 of 5 stars Reviewed August 30, 2012

Prompt seating, drinks offers in timely manner and attentive service by server.
Good food and great atmosphere.

  • Visited August 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 4 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton, Canada
Contributor
14 reviews 14 reviews
4 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
“Delicious Food”
5 of 5 stars Reviewed August 27, 2012

Stopped by for a quick lunch before heading back to Toronto. We've been to a lot of Boston Pizza in different locations but this is one of my favorite ones. The food was so good. I ordered pasta, and it's perfect. The service was just okay. My son asked for Pepsi with no ice and the server gave him with ice. We could also hear the servers laughing loudly from the back which I think is very unprofessional. Watch your bill too. We went on a Sunday and every Sunday the kids meal is only $3.99. They charge us regular price. After I pointed it out, they changed it.

  • Visited August 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 5 of 5 stars Food
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Muskoka, Ontario, Canada
Top Contributor
61 reviews 61 reviews
41 restaurant reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
“I would give them a few points above average, if that was an option. It's BP. Service can be slow here.”
3 of 5 stars Reviewed August 26, 2012

It's Boston Pizza, so no surprises. Service in the bar however, can be slow. Other than that, if you like BP you will not be dissapointed.

Visited August 2012
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