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“Great Service and Rates” 4 of 5 stars
Review of Super 8 Brockville

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Super 8 Brockville
2.0 of 5 Motel   |   1843 County Road 2, Brockville, Ontario K6V 5T1, Canada (Formerly White House Inn)   |  
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Ranked #3 of 7 Hotels in Brockville
Cape Breton
1 review
“Great Service and Rates”
4 of 5 stars Reviewed 1 week ago

Great rooms and service for the cost. Not a five star, but very clean and taken care of, staff were very friendly.
Just outside the downtown area of Brockville (approx 2km).

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Super 8

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nishan D, General Manager at Super 8 Brockville, responded to this review, 1 week ago
Dear Guest.

It is good to hear that you enjoyed your stay with us and thank you for taking the time to write and let us know about it. We are always pleased here at the Super 8 Brockville to know that someone found our hotel to be perfectly acceptable. Clean, friendly and reasonably priced is exactly what we strive for. Thank you again for your time and we hope to see you back again in the future.

Best regards
Nishan De Silva
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

99 reviews from our community

Traveler rating
    41
    36
    14
    5
    3
See reviews for
43
21
4
12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

It started off by getting a room that was already occupied, then they gave someone else's room in hopes they wouldn't show up, offered us a non smoking room and said we could smoke in there but not too much, no hair dryer, the sink was coming off the wall, the drain plug didn't work my husband had to fix it, the bed slid all over the floor, the coffee machine only worked when we held down the button and no toilet paper either, for over 90.00 a night it's a disgrace to the hotel business I would never stay at another Super 8.

  • Stayed March 2015, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Super 8 Brockville, responded to this review, 2 weeks ago
Dear Guest

On behalf of Super 8 Brockville please accept my apology for your unpleasant stay at the our Hotel.

We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We hope you will see the improvement and enjoy your time with us in your next visit. Please feel free to contact me if you have any further questions or comments concerning your stay.

Thank you.


Sincerely,

Nishan De Silva
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newmarket, Canada
Senior Contributor
46 reviews 46 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 19, 2015

Looking for a cheap place to sleep enroute to our Vermont ski trip, three of us stayed here. Two adults and one child.
In the same price range were two other hotel chains and from my research, this one seemed to be the best bet. I was not disappointed.
It has been recently renovated and more than met our needs. Also included was a more than sufficient continental breakfast with a (surprise) waffle maker.
Would definitely stay here again. We could hear our next door neighbour, only when they were loud. When they were a normal volume we couldn't hear a thing.

Stayed March 2015
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nishan D, General Manager at Super 8 Brockville, responded to this review, March 21, 2015
Dear Guest.

We are happy to hear from you. and glad to know your stay was pleasant. We appreciate you taking the time to share your experience. Your recommendation serves as encouragement to our associates who genuinely care about providing each guest with an enjoyable stay. We look forward to a return visit to Super 8 Brockville..

Thanks again. Nishan...
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Ottawa, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 1, 2015

We stayed here to attend a birthday party in Brockville and booked it online in advance based on other positive reviews we read here on Trip Advisor. We were not disappointed. Had I simply driven past looking for a hotel, I likely would have driven right on by (motels aren't usually our thing). The rooms are very well appointed, well decorated and the bed (king) was extremely comfortable. Our room was very clean and fresh smelling. The tub and sink were new and clean and the TV was large and clear. It was only a 2-3 minute drive into Brockville and is in a nice quiet area.

The older gentleman who checked us in was warm and welcoming and the English lady from Manchester who assisted us at breakfast was wonderfully accommodating and helpful.

We would stay here again without hesitation.

Room Tip: All the rooms are equally nice from what we saw. Your luck depends on who checks in beside you. LOL
See more room tips
  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nishan D, General Manager at Super 8 Brockville, responded to this review, March 2, 2015
Dear Guest

Thank you for taking the time to post about your stays at Super 8 Brockville. It was a pleasure to read your review, and I am delighted to read that you really enjoyed your stay with us, Our staff makes a true effort to go above and beyond for each and every guest, and create inspiring stays. Thanks again for your kind words . We look forward to welcoming you back soon!

Best regards

Nishan De Silva
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 10, 2015

On a stormy winter night driving from Toronto to Montreal, I sneaked into this hidden gem of a town to check into a budget hotel. The Super 8 Brockville does not only offer great comfort at great value, it ventures into luxury comparable to the Quality Inn Suites. They have gym, outdoor swimming pool, business center, and breakfast with waffles, real maple syrup, eggs, and much more. This hotel is very cozily situated along the banks of St. Lawrence River, and eating at their breakfast lounge affords you dreamlike views of sunrise over the American side of the river. The staff is extra nice - especial thanks to Tina and David for turning our desperate winter night refuge into a touristy joy. The rooms are hardwood floored with no carpets - a huge plus. We will definitely visit again for the experience next time.

  • Stayed February 2015, traveled with family
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Super 8 Brockville, responded to this review, February 19, 2015
Dear Guest

Thank You so much for taking the time to post your review. I am delighted to hear that you enjoyed your stay with us at Super 8 Brockville. I hope that we will have the privilege of welcoming you back in back in the not so distant future.

Thank you
Nishan De Silva
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Brockville

Address: 1843 County Road 2, Brockville, Ontario K6V 5T1, Canada (Formerly White House Inn)
Phone Number:
Location: Canada > Ontario > Brockville
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Brockville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Brockville 2*
Number of rooms: 57
Official Description (provided by the hotel):
Stay at this Brockville, Ontario hotel ideally situated mid-way between Toronto and Montreal. The White House Inn is conveniently located with easy access to key area attractions including 1000 Islands, golfing, fishing and the St. Lawrence River. Hotel guests will appreciate the variety of nearby dining and shopping options. ... more   less 
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Also Known As:
Super 8 Brockville Ontario

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