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“Good Value, Very Clean and Great Staff” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Chatham South

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Holiday Inn Express Hotel & Suites Chatham South
2.5 of 5 Hotel   |   575 Richmond Street, Chatham, Ontario N7M 1R2, Canada   |  
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Ranked #2 of 9 Hotels in Chatham
Certificate of Excellence 2014
London
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Good Value, Very Clean and Great Staff”
5 of 5 stars Reviewed August 31, 2014

Wow, they know how to treat guests. Clean rooms, fabulous buffet breakfast and a staff that they should be proud of. We needed a few rooms to attend a family function and Luanne made sure that everything was perfect. We had to make a few changes, due to some last minute special requests and Luanne at the Hotel handled all with ease. From check in to check out all was great. Our family enjoyed the heated pool, the selections offered at the complimentary breakfast (healthy, hot and a good variety), the very friendly and attentive staff, and of course the lovely rooms. We will definitely stay here again.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, September 3, 2014
Dear LoveLonndon,

Thank you very much for the kind words and the five star ratings. I will ensure that Luanne receives a copy of your note.

We appreciate your business and look forward to seeing you the next time you are in the Chatham Kent area.

Yours in Hospitality,
Cliff Quinlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 reviews from our community

Traveler rating
    63
    51
    9
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Sudbury, Canada
Top Contributor
82 reviews 82 reviews
23 hotel reviews
Reviews in 29 cities Reviews in 29 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed August 24, 2014

This hotel is very, very clean and feels like it just opened, althought it is apparently 5 years old. Nice lobby, great breakfast area and immaculate rooms. Worth pulling off the 401! Some dining options right in the neighbourhood.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, August 26, 2014
Dear Maureen M,

Thank you very much for the kind words and the four star rating for our hotel. We appreciate you taking the time to provide your feedback about our hotel and we are pleased that you enjoyed your stay with us.

Thank you for your business and we hope to see you again when you are in the Chatham Kent area.

Yours in Hospitality,
Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
121 reviews 121 reviews
30 hotel reviews
Reviews in 48 cities Reviews in 48 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 23, 2014

Let's cover all the topics:

Location: Very easy to get to

Parking: Lots!

Facility: The first thing that "hits" you as you walk in is the "fresh, clean scent"...

The reception was friendly, fast and welcoming. Ample luggage carts for those who care about that.

Elevator: Fast

Room: Extremely and comfortable. Bed was great. Pillows were great insomuch as there was a choice of bouncy or not bouncy! I don't like having my head bounce up and down like a trampoline when I put it on the pillow at night. So the choices were "genuine".

Internet: If there were something I could "pick on"... I did have to reconnect a couple of times. Happens in most hotels... so it is what it is. They are large areas to cover I assume...

Breakfast: If you are a fan of the "free breakfasts" offered by many hotels, this one will not disappoint.
The room was comfortable and clean, and the choices were ample.

And for those who love Swiss Chalet... it's right around the corner!!

Would I stay again?

No question and no hesitation, absolutely "yes".

(Thanks to Lu-Anne and Karen for assisting with my reservation!)







Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, August 25, 2014
Dear Harvey C,

Thank you very much for the kind words about our hotel and employees. I will pass these comments onto each of the departments you have mentioned.

We very much appreciate your business and the five star rating. We look forward to your next stay with us the next time you are in the Chatham Kent area.

Yours in Hospitality,
Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 10, 2014

We had to visit Chatham at a difficult family time. We had to care for a family member and ultimately attend a funeral. The staff at this hotel were very accommodating, extending our stay as required and booking additional rooms as family came to town. Rooms were clean, staff friendly. Great breakfast every day.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, August 12, 2014
Dear LyndaTen,

We appreciate your kind words about our property and our employees. Please accept our condolences for your loss.

We hope to see you again in the Chatham Kent area, hopefully under different circumstances, as we appreciate your business very much. Thank you for the five star rating.

Yours in Hospitality,
Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kincardine, Canada
Top Contributor
87 reviews 87 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
92 helpful votes 92 helpful votes
3 of 5 stars Reviewed August 6, 2014

We spent a night here while visiting to see if Chatham is a place we might retire to.
The lobby was very bright and inviting. The service was quick and friendly.
We were on the second floor near the elevators. There was a bit of an odd, musty smell when we got off the elevator and I was very stuffed up during our stay.
The room was clean. The air conditioner made a very loud racket when the condenser turned on, but we didn't realize until night time and just stuck it out. It made for a pretty bad sleep, even with ear plugs.
The bathroom had a very nice shower but only one towel rod and one hook to hang things on.
Breakfast in the morning was very good - with scrambled eggs and sausage, toast, a pancake maker, yogurt, cereal - everything you could want. The coffee was good too.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, August 7, 2014
Dear Janeway62,

Thank you taking the time to write our your details comments about our property. We appreciate the kind words regarding our lobby, breakfast and our service levels. I have forwarded your comments about the 2nd floor corridor and the cooling unit to the appropriate departments to correct those issues immediately.

We appreciate your feedback and your business, we hope that you will use again when you are in the Chatham Kent area again.

Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Canada
Top Contributor
64 reviews 64 reviews
21 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed July 27, 2014

We were in town for a wedding. Even though we didn't book ahead, clerk gave us the group rate. Staff was friendly, rooms were clean and nicely decorated, hotel is in a good location. We would definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, July 28, 2014
Dear D Canadian,

Thank you for taking the time to write your experience about our hotel on Tripadvisor. We are pleased that you enjoyed your stay, are willing to recommend us and have decided to return to our hotel if you are in the Chatham Kent area again.

We appreciate your business and look forward to see you the next time you are in town.

Yours in Hospitality,
Cliff Quinlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
128 reviews 128 reviews
39 hotel reviews
Reviews in 46 cities Reviews in 46 cities
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed July 27, 2014 via mobile

When I arrived the clerk volunteered to reduce the rate I booked a few months ago online as hotel not full. The hotel lobby is attractive with a water fall and free breakfast area is large so will be able to get a space. There is a separate video room beside the fitness room. The bathroom lights illuminate well. To change TV channels, you seem to have to go through the menu and move the curser over to "more channels" each time as the up/down channel remote seems to skip channels. The hotel is beside the Convention Centre and a 10 minute drive to restaurants downtown.

Stayed July 2014, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, July 28, 2014
Dear e10750law,

Thank you for writing out a detailed review of our hotel on Tripadvisor. We appreciate the four star rating and hopefully we can get you score us as a five star on your next visit.

We appreciate your business and hope to see you again on your next trip into Chatham Kent

Yours in Hospitality,
Cliff Quinlan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Chatham South

Address: 575 Richmond Street, Chatham, Ontario N7M 1R2, Canada
Phone Number:
Location: Canada > Ontario > Chatham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Chatham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chatham South 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Chatham South
Holiday Inn Express Hotel & Suites Chatham South Ontario, Canada

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