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“Quick one night stay” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Chatham South

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Holiday Inn Express Hotel & Suites Chatham South
2.5 of 5 Hotel   |   575 Richmond Street, Chatham, Ontario N7M 1R2, Canada   |  
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Ranked #2 of 9 Hotels in Chatham
Windsor, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Quick one night stay”
5 of 5 stars Reviewed July 20, 2014 via mobile

We were in town for a wedding and decided to stay overnight. Knowing Holiday Inns are a very reliable chain for customer service and cleanliness we stayed here. No disappointment! The hotel is very modern, the lobby is clean and inviting. The water wall is a pretty visual feature. Love the two seating areas in the lobby/dining room. Comfortable furniture. We stayed on the third floor, room 316, with one King and pull out bed. Ample room for two and we had 6 adults back for a bit and didn't feel crowded at all.

The room was very clean, all amenities in place. Nice to be able to control the temperature in the room to make it cooler. Agree with another review that the curtains covered the furnace vent preventing good air flow but we just folded the curtains to up on top and it worked like a charm. (Suggestion to trim them to the height of the furnace to avoid having to do this.) It was also nice to have a stand up shower rather than a tub. The shower was clean and glass walls were spotless (kudos to Sue, our guest room attendant, on a fantastic job on the room as a whole). The bed was extremely comfortable and nice to have a choice between labeled soft and firm pillows. Nice to know ahead of time instead of finding out in the morning that there were firm pillows. My only other suggestion would be a few more plugs. We have stayed at some HIs where there are plugs on the lamps on each night stand and it is very handy.

The front desk clerk was very quick and efficient. Didn't talk too much but was helpful in getting us checked in quickly and even found a better rate for our room than what we reserved it at. Awesome bonus, thank you Ronna!

Wi-fi worked like a charm and was speedy. Pass code was given to us right at check-in, no need to ask for it. No problems connecting and logging in on any wireless devices.

Breakfast was pretty standard HI fare, but still good. Seating area was clean and staff was always present ensuring condiments, plates and utensils were stocked and the seating area tidy. Thank you!

As we were only there a short time we did not use the pool or other amenities so cannot comment. We were told of their location on check-in which was nice to know ahead of time and not have to call and ask or search for information ourselves.

We would most definitely stay here again, thank you for a great experience!

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, July 22, 2014
Dear Lori L,

Thank you for the wonderful and very detailed comments. We try to ensure our guests have an excellent stay and we are happy that we you were satisfied with your accommodations and service.

We very much appreciate your business and the five star rating. I will pass on your comments to our team to ensure they see them as well.

Yours in Hospitality,
Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
London, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 19, 2014

The rooms are pleasant and clean. The staff is extremely helpful and went out of their way to help us with trying to use their computers. Breakfast in the morning is adequate and is included in the room. We would gladly stay there again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, July 22, 2014
Dear Gail B,

Thank you for the kind words and the four star rating for our property. We strive to ensure our guests enjoy their stay with us so we are pleased to see that you have.

We appreciate your business very much and hope to see you use our property when you are in teh Chatham Kent area again.

Yours in Hospitality,

Cliff Quinlan
General Manager
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Cambridge, Ontario, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 4, 2014

We just stayed 2 nights at the Holiday Inn Express & Suites in Chatham and had a great time! We would highly recommend this hotel. Breakfast in the morning was great, lots of options. We stayed here and went to Pelee Island for the day. Also visited Uncle Tom's Cabin. Great location for touring the area.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, July 9, 2014
Dear Jill B,

Thank you for the kind words and recommending our hotel. Its great to see that our families travelling are enjoying our hotel as much as our corporate travelers.

We appreciate your business very much and we hope to see you again when you are visiting the Chatham Kent area in the future.

Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 17, 2014

We stopped through this location on our way to Toronto. The front desk staff was extremely helpful during our late arrival. Our room was very clean, and the hotel offers free Wi-Fi. The only issue that we had was that the air conditioner is located directly behind the curtains, so it was hard to keep the air circulating when the curtains were closed. As a result, the room stayed very warm. (This isn't the management's fault, but it may be something to keep in mind during future remodels.) Overall, we had a very nice stay and would return again.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, June 18, 2014
Dear underwater337,

Thank you very much for taking the time to write out your experience at our hotel. I will pass along your comments to the employees.

We will look into the issue of the air not circulating properly to see if there is anything we can do at the hotel level to prevent this from happening.

We appreciate your business very much and hopefully we see you on your return trip or the next time you are in the Chatham Kent area.

Yours in Hospitality,
Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Top Contributor
69 reviews 69 reviews
5 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed May 28, 2014

I have stayed twice in the last month. Well taken care of by the front desk. Last time bumped to a suite. No surprises as they say other than better than I thought. Breakfast in the morning is included. Self serve . Ok but could improve. But all in all I will stay there when in town again

Room Tip: be a member in their chain and get points and upgrades free
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cliff Q, General Manager at Holiday Inn Express Hotel & Suites Chatham South, responded to this review, May 30, 2014
Dear Yakidelsur,

Thank you for taking the time to write our your comments for us with regards to your last stay. We appreciate the repeat business and I am glad our team was able to upgrade you to one of our suites. I have forwarded your comments about our breakfast to that department to ensure our quality is consistent.

We are glad to see that you would stay with us again so we look forward to your next visit with us.

Cliff Quinlan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, ON
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 30, 2014

I stayed at the Holiday Inn Express Chatham for business in March and ended up booking a Suite...the room was amazing and such a good deal for my money. It was spacious, very clean, and had everything I needed (except a bottle opener...bring a bottle opener!)
I ended up staying in the room all night because it was so cozy and nice. The bed was really comfy and was quiet at night.
I would recommend it to anyone and will for sure be booking again next time I'm in the Chatham area.

Room Tip: The Suites are well worth it!
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  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbana, Illinois
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 28, 2014

Stayed one night when driving from Niagara Falls back to Michigan. The hotel was easy to find and the staff was incredibly attentive and unbelievably friendly. And I'm not talking about the american way of "anything for customer" friendliness, forced by the rules of the employer. It seemed they really liked us staying there, doing everything to make us feel welcome and relaxed. True is this was my only experience sleeping in Canadian hotel, so maybe all Canadians are so nice and genuinely friendly :-)

The the whole hotel and rooms were very clean, amazing breakfast in the morning (included for free), with bacon and tasty egg omelets.

I needed to print two pages in the morning, in color, so they let me into office of a sales lady, she gave me her computer to print whatever I needed. I could not make the print work (my pdf was somehow corrupted), but she patiently waited couple of minutes for me to try and then gave me advice to show it on my ipad, when needed :-)

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Chatham South

Address: 575 Richmond Street, Chatham, Ontario N7M 1R2, Canada
Phone Number:
Location: Canada > Ontario > Chatham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Chatham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chatham South 2.5*
Number of rooms: 117
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Also Known As:
Holiday Inn Express Hotel And Suites Chatham South
Holiday Inn Express Hotel & Suites Chatham South Ontario, Canada

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