We were in town for a wedding and decided to stay overnight. Knowing Holiday Inns are a very reliable chain for customer service and cleanliness we stayed here. No disappointment! The hotel is very modern, the lobby is clean and inviting. The water wall is a pretty visual feature. Love the two seating areas in the lobby/dining room. Comfortable furniture. We stayed on the third floor, room 316, with one King and pull out bed. Ample room for two and we had 6 adults back for a bit and didn't feel crowded at all.
The room was very clean, all amenities in place. Nice to be able to control the temperature in the room to make it cooler. Agree with another review that the curtains covered the furnace vent preventing good air flow but we just folded the curtains to up on top and it worked like a charm. (Suggestion to trim them to the height of the furnace to avoid having to do this.) It was also nice to have a stand up shower rather than a tub. The shower was clean and glass walls were spotless (kudos to Sue, our guest room attendant, on a fantastic job on the room as a whole). The bed was extremely comfortable and nice to have a choice between labeled soft and firm pillows. Nice to know ahead of time instead of finding out in the morning that there were firm pillows. My only other suggestion would be a few more plugs. We have stayed at some HIs where there are plugs on the lamps on each night stand and it is very handy.
The front desk clerk was very quick and efficient. Didn't talk too much but was helpful in getting us checked in quickly and even found a better rate for our room than what we reserved it at. Awesome bonus, thank you Ronna!
Wi-fi worked like a charm and was speedy. Pass code was given to us right at check-in, no need to ask for it. No problems connecting and logging in on any wireless devices.
Breakfast was pretty standard HI fare, but still good. Seating area was clean and staff was always present ensuring condiments, plates and utensils were stocked and the seating area tidy. Thank you!
As we were only there a short time we did not use the pool or other amenities so cannot comment. We were told of their location on check-in which was nice to know ahead of time and not have to call and ask or search for information ourselves.
We would most definitely stay here again, thank you for a great experience!
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- Also Known As:
- Holiday Inn Express Hotel And Suites Chatham South
- Holiday Inn Express Hotel & Suites Chatham South Ontario, Canada