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“POOR MANAGEMENT” 2 of 5 stars
Review of Pizza Hut

Pizza Hut
275 First St # 5, Collingwood, Ontario L9Y 1A8, Canada
(705) 444-6666
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Ranked #73 of 99 Restaurants in Collingwood
Cuisines: Pizza
Restaurant details
Innisfil, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“POOR MANAGEMENT”
2 of 5 stars Reviewed July 30, 2014

Visited this location in July. We waited to be seated for approx. 6 or 7 minutes when there was only 6 other people in the restaurant.

Ordered drinks which finally arrived after our meal was finished and had to ask for them.

Pasta was cold, salads were fine, pizza overcooked and dry.

The girl who was filling drinks also had to take orders, clean tables, seat people and do the take outs. She was extremely good at what she did but was so over worked that she was running continually. (Some other girl came flying in about 1/2 hour later (probably late). Several people waiting to be seated walked out and some walked out when there were no plates for about 10 15 minutes at the buffet. All in all very poor management.

  • Visited July 2014
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 2 of 5 stars Food
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18 reviews from our community

Visitor rating
    6
    0
    1
    4
    7
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Collingwood, Canada
Top Contributor
161 reviews 161 reviews
105 restaurant reviews
Reviews in 38 cities Reviews in 38 cities
70 helpful votes 70 helpful votes
“Good Delivery”
3 of 5 stars Reviewed June 21, 2014

We used to order delivery here all the time. Pizza was usually pretty good but one time we went in. The service and attitude was terrible as was the food. We have taken our business elsewhere (Little Caesars and Dominos)

  • Visited February 2014
    • 3 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
“Service okay, but what are they serving”
1 of 5 stars Reviewed May 11, 2014

Decided to stop for a quick bike to eat and wanted to endulge in fast food, the celery had mould, the pizza tasteless, the server was pleasent enough but the food the brought out was not for consumption. The salad that was sent back had the mould cut off and re-presented! They didn't even have their feature items on the menu. The whole experience was disappointing to say the least, worst was we could see the door for the hungry sumo opposite, next time we will choose that, or the beaver and bulldog, or boston pizza, in fact any place would have been more satisfactory. Shame on you Pizza Hut for even trying to pull the stunts you did on us and not expect complaints. And give the server a raise because she at least was clean an efficient, unlike anything else in your restaurant.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
6 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
“Order in!”
2 of 5 stars Reviewed March 25, 2014

Well, the old saying of not going into a restaurant that doesn't have a busy parking lot certainly applies here! The locals know! We wanted to go elsewhere, but the wait was too long, so we went here. There were only a couple other tables in use. Our server was pleasant, but we waited quite a while to order, she left the menus on our table until the food came and seemed at a loss what to do with everything. We had asked for salads and when she brought our pizzas, said oh, I'll get your salads. Well, she brought them when we were done our pizzas, by which time we didn't want them. They didn't make our son's pizza as ordered either. This is not the only Pizza Hut restaurant we've been to where the service is terrible, and we've now given up. The food itself was okay otherwise.

Visited March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meaford
Senior Contributor
28 reviews 28 reviews
7 restaurant reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
“Disgraceful”
1 of 5 stars Reviewed March 12, 2014

We came in for dinner around 6:30pm...to be honest we should have taken one look and left...but being in this business can often leave us with "more" compassion in so instances....
Upon first entry we notes it was slightly disorganized but attributed it to only one server....we waited to be seated and when we were taken to our table passed (we counted) 7 dirty tables. The waitress took our drink order and gave us menus. She took our order and we sat back to wait ( she informed us it would be 30 minutes In her opinion to wait for our own pizzas rather than taking the buffet).
Our drinks and salads finally came after about 15 minutes at which time I informed the front cashier that they needed to change their pop...we ate all our salads, drank our drinks....watched three other tables come in, sit, taste test the buffet and leave...and finally after I e full hour a man asked us if we wanted our bill. My husband responded with "it would Venice if we got to eat the food we ordered first". He disappeared to the front and I could see the waitress, the man and the young women at the phone pointing at us and so I went up there.....as I approached the table I hears the waitress ask why no one ordered our food (isn't that her job? She did take our order after all). I said if nothing's been made we'd just rather cancel and pay for our pops/salads. No apologies. No offers of he buffet, no gift certificates, no nodda! This is the most disgraceful customer service I have ever encountered. The owners should be paying attention!!! While the restaurant did have customers ALL of those tables were buffet customers which means the waitress was only responsible for their drinks and cleaning up (bussing). None of that happened that we saw. Those tables stayed filthy, nothing was cleared or cleaned. We didn't even have silverware.....disgusted that we had to leave our date night Ian's order takeout pizza from another restaurant so we could have dinner when we got home to relieve our sitter. Thanks pizza hut...get
Some
Management

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