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“Mediocre visit” 3 of 5 stars
Review of Cranberry Resort

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Cranberry Resort
3.0 of 5 Resort   |   19 Keith Avenue | Highway 26 West, Collingwood, Ontario L9Y 4T9, Canada   |  
Hotel amenities
Ranked #4 of 11 Hotels in Collingwood
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Mediocre visit”
3 of 5 stars Reviewed July 29, 2014 via mobile

My son and I ventured up to Collingwood as it was our very first time there. The hotel front desk representative was super friendly and made us feel at home. Thank you Sonja!! The beds were very comfortable, it was like sleeping on a cloud. The only drawback was checking out. The rep seemed like he couldn't care less and didn't seem very pleasant. Left a bad taste in my mouth. He should get proper training on customer service from Sonja.

Stayed July 2014, traveled with family
Helpful?
Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonBuckle, General Manager at Cranberry Resort, responded to this review, August 2, 2014
Thank you for your complimentary review. We are pleased to have had you as our guest and hope to have you return.
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822 reviews from our community

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London, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 25, 2014

I had booked my reservation as an advanced booking online with Expedia, although my reservation wasn't accurate when I booked. I thought I had booked a king standard room but then when my booking came through it put me in a two queen standard. I wasn't too worried about it as it doesn't really make a difference. When we arrived on June 27th 2014 the Front Desk Agent was very pleasant and inviting, she informed me that because of the mix up with the room that she put my boyfriend and I in a king standard with no extra cost. I was very pleased with this. She was a very friendly person who seems to take customer service above and beyond. The room was really nice, we had a great view, it was updated- have absolutely nothing bad to say about it. It was my boyfriends first time to Collingwood so we wanted to go sight seeing, and visit some attractions and go fishing. Before we left We had asked the Front Desk girl that we saw upon check in (not sure her name) if she new of any places where we could go fishing. She was very helpful with maps and direction for bait and places where people can fish. I would definitely come back to this resort and recommend it :)

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
2 Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonBuckle, General Manager at Cranberry Resort, responded to this review, August 2, 2014
It was our pleasure to host you as our guest! We are always striving to improve our hospitality and service and we appreciate your kinds words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stouffville
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed July 24, 2014

We stayed here one night and felt that it was a good value for the money. The updated room was bright and clean. The staff at this hotel were very helpful. We were in the area to hike so we did not use much of what the resort had to offer. I was surprised that there is no elevator in the resort, if you have numerous suitcases you may want to request a room on the first floor.
We had breakfast in the plaza beside the resort, Westside dinner. Excellent.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank susieQstouffville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonBuckle, General Manager at Cranberry Resort, responded to this review, August 2, 2014
The Cranberry Golf Resort was delighted to read your complimentary feedback on our property. We not only appreciate you taking the time to leave a review of our property but also for choosing to stay with us. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed July 21, 2014

The hotel/resort location is allright, it is 10-15 min drive to the village and blue mountain. The rooms are recently upgraded, so it did look allright, however i could smell the paint all day, and it was evident that the job was poorly and half done! The bathroom and foyer/ door was not upgraded, or the carpet! So pretty much just the furniture perhaps. The AC unit was SO SO LOUD! It was too hot to turn it off, at the same time we couldnt sleep and even though there is a window, but no access to open up the window. So pretty much stuffy room, with smell of paint and HOT ! The restaurant quality is really WAY BELOW average. We dined for breakfast the first day, and the quality was horrible! Didnt go for the 2nd morning... When we asked where we can go for lunch/dinner, they directed us to another restaurant which was at least 5 min walk, and the quality of the other restaurant was not great either! Very simple, and limited options too. The pools, spa, restaurants, and other amnesties are scattered all over , and it's not like other resorts i have been that at least they have nice pathways with signs of where to go, it was just walking in the street and find your own way ! definitely will not recommend and stay away from this property!

  • Stayed July 2014, traveled with family
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank glory_coy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonBuckle, General Manager at Cranberry Resort, responded to this review, August 2, 2014
Thank you for your review. It is always a great disappointment to hear of a guest that was not satisfied with their stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Collingwood hotels

Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 21, 2014

Simple spot, close to everything..... Their new resort location is newer and nicer, but this does the trick for simplicity as most of our time was spent at blue mountain and location attractions. Blue Mountain, shopping, etc... just a couple of minutes drive away.

Room Tip: Stay on the main lobby floor if you have kids as that's where the pool is located.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank SPR20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonBuckle, General Manager at Cranberry Resort, responded to this review, August 2, 2014
Thank you for your comments regarding our hotel. We appreciate the time and effort in sharing your experiences because our focus is on the guest and providing the best experience. The resort has so much to offer our guests. Hopefully next time you will be able to enjoy our 18 hole golf course or entertainment at Station on the Green which is our outdoor deck at the golf course featuring live entertainment Saturday evenings. We also have live entertainment in our Lounge every Friday night. For the kids, check out the recreation centre which has planned activities, basketball, tennis as well as an outdoor pool.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Andrews, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 21, 2014

Played a fortnight ago with my son and brother. Lovely course with on site wild deer! Great greens, and a welcoming clubhouse with reasonably priced food. Would have been a much better rating for the golf if they invested in a few sets of hire clubs - the ones we were given were awful !

Come on Cranberry - a few hundred dollars for some equipment and you'll have a great day out on offer.

If you have your own clubs on holiday, play here - it's a little gem.

Stayed July 2014, traveled with friends
Helpful?
Thank Derick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonBuckle, General Manager at Cranberry Resort, responded to this review, August 2, 2014
Thank you for your comment. Did you know that the Cranberry Golf Club has the distinction of being appointed Canada's first Audubon Society certified golf course, and subsequently awarded the prestigious Environmental Stewardship Award. The Cranberry golf resort was also awarded a Gold Medal of the top golf resorts in Canada by Canada’s Golf Ranking Magazine.

Whether you are a serious or recreational player, this 18-hole Cranberry golf course will introduce you to 6,558 yards of expansive fairways, strategic bunkers and meticulously manicured greens. Whatever your status is as a player, you will be offered challenges and rewards.
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Toronto
1 review
2 of 5 stars Reviewed July 13, 2014

Staff at front desk were friendly but knew very little about the resort. Room very poor quality for the price, we stayed in a standard room, windows are solid and cannot be opened for fresh air. Buffet breakfast horrible and expensive. Dinner same thing. Went to yuk, yuk really enjoyed the show and buffet dinner, great deal. Golf course very nice and challenging. Would never go back to this resort.

Room Tip: Would not recommend this hotel.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Service
Helpful?
Thank Terceirense
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonBuckle, General Manager at Cranberry Resort, responded to this review, July 18, 2014
Thank you for your review. It is always a great disappointment to hear of a guest that was not satisfied with their stay. We are glad to hear that you enjoyed Yuk Yuk's and the golf course. We do a dinner show for Yuk Yuk's every other Thursday for only $50.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cranberry Resort

Address: 19 Keith Avenue | Highway 26 West, Collingwood, Ontario L9Y 4T9, Canada
Location: Canada > Ontario > Collingwood
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Collingwood
Price Range (Based on Average Rates):
Hotel Class:3 star — Cranberry Resort 3*
Number of rooms: 181
Official Description (provided by the hotel):
Cranberry Resort, set against the panoramic backdrop of Blue Mountain and the beautiful waters of Georgian Bay, is a world-renowned, 750 acre year-round vacation destination. At the Cranberry Resort, you can experience an expansive 18-hole golf course, full-service marina, fine dining, a luxurious spa and a wide range of outdoor and indoor fun the whole family can take part in. Cranberry Resort is a 4-season vacation paradise! ... more   less 
Reservation Options:
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Also Known As:
Cranberry Hotel Collingwood
Cranberry Resort Collingwood, Ontario

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