I had reserved a non-smoking King room online just over a week before our trip. When we arrived on September 17, we were greeted by Rob, at the Front Desk, who was very friendly and knowledgeable. However, upon opening the door to Room 222, I immediately smelled cigarette smoke. There was an odor eliminator maching running on the desk in the room. I called Rob at the front desk and said that we would be going out for a few hours, but if the room still smelled like smoke when we returned, we'd like to be moved to another King room. Rob was very friendly and agreed to accommodate our request.
When we returned, the room still smelled strongly of cigarette smoke and when we returned to the front desk, Rob apologized for the inconvenience and said he had held a King room for us. The new room, #132, was clean and smelled fresh. We were happy with this new room, and its proximity to the breakfast area. Our only complaint about our stay was the extremely firm and uncomfortable bed.
The hotel is obviously an older property and is undergoing renovations, but its friendly staff and proximity to the village are definitely a plus.
- Also Known As:
- Holiday Inn Express Hotel And Suites Collingwood - Blue Mountain
- Holiday Inn Express Collingwood
- Holiday Inn Collingwood
- Collingwood Holiday Inn
- Holiday Inn Express Hotel & Suites Collingwood - Blue Mountain Ontario
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Hotel & Suites Collingwood Blue Mountain Hotel. We are a smoke free property. Our hotel features Complimentary Deluxe Express Start Breakfast. Enjoy our heated indoor pool, FREE high-speed Internet connection. Access to walking trails such as The Georgian Trail, Bruce Trail, Niagara Escarpment and Scenic Caves. The Holiday Inn Express in Collingwood/Blue Mountain is conveniently located 10 minutes from Wasaga Beach the worlds longest fresh water beach, Le Scandinave Spa, and only minutes away from the Village at Blue Mountain where you can experience the unique atmosphere year round.We are Close to industries including Pilkington Glass, Zellers, Home Depot, Rona, WalMart, Loblaw s and Zehrs Markets, Our large parking lot has room for RV's or trailers. WE ARE 100% SMOKE FREE .Holiday Inn Express with Sinton Bus Lines offers a weekly FREE trip to Casino Rama including a FREE dinner buffet at the casino. Holliday Inn Exress Collingwood/BlueMountain is two stories with an elevator and an indoor heated pool.A credit card is required upon arrival with photo identification. The cardholder must be 21 years of age and reside in the registered room. Cash or cheques will not be accepted as deposits or as an alternative to a credit card. ... more less
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