We've known for several years that this resort existed but never stayed there until now. We had the impression that this was an upscale resort - their website/prices seem to reinforce this image. But the reality is much less impressive. We booked a junior one bedroom suite for 2 nights at a special rate of $149 + tax per night - a winter getaway for my wife's birthday. We were "upgraded" to a one bedroom lakeside condo unit (Birchcliffe "timeshare") because, according to front desk clerk, they weren't busy.
The good: very comfortable king size bed with down duvet; nice view overlooking the lake; woodburning fireplace we actually used; fully equiped kitchen with infrared cooktop/other newish appliances and lots of good quality cookware/dishes etc.; carpet was clean; lots of towels/soap in unit; quiet at night; all sidewalks around the resort were kept clear of snow/ice.
The main negative: this unit is getting quite old/dated looking, dark tiles in the bathroom; dark wood kitchen cabinets; older furniture; sunken living room area...reminded us of some of the ski hotels we stayed at in the 70's. Maybe some of the other buildings at Deerhurst are newer...who knows, but we wouldn't be back.
When I made this reservation online, I asked if there was anything special the hotel could do for us since our first night there was my wife's birthday. They didn't respond so I asked again when we checked in and they advised that "something" was being delivered to the room later in the afternoon. After shopping for some groceries we returned to our room and, some time later, we discovered a very small box containing 4 funny little chocolates and a handwritten note from the reception clerk wishing my wife a happy birthday. Not sure what I expected but that wasn't it.
Other issues: we saw several old cottages in various stages of decay on the property (?); they do have a nice pool/jacuzzi area in the Pavilion building but the afternoon we wanted to go for a swim, that area was overrun with several families with young kids...we couldn't swim, couldn't get near the jacuzzi, and there are many lockers for that area but there are no keys available for the locks; the main restaurant is not open due to rennovations and the only restaurant that was open had a very limited menu and a coffee shop atmosphere. We did all meals ourselves in the condo or in town, which was our plan anyway.
The weather was very cold when we were there. Hiking/snowshoe trails were solid ice so our outdoor activities were limited to walks around the resort property. We did see a couple brave people on the cross-country trails after a bit of new snow and we noticed that the skating rink was being flooded.
Too many different types of rooms/buildings of different ages, sizes here and the resort website &am...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 29, 2013
We are sorry to read that you were disappointed with your experience and would like the opportunity to speak with you directly so that we can actively address the details you noted and apologize to you in person. Please contact us at email@example.com.
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Since joining the Skyline Hotels & Resorts, we have been re-investing in our property. Over 200 guestrooms have received a partial or full renovation and we are currently in the process of mapping out a renovation plan for the multi bedroom condos that we manage on behalf of private individual owners and are confident further renovations will be completed soon. In addition to improving our guestroom product, many amenities and facility improvements have been made around the resort and will continue into this year. We are pleased to advise that the Eclipse Restaurant has reopened with a fresh new look. The restaurant’s interior offers a warmer, cozier feel to the grand room and our culinary team will be introducing an updated menu shortly.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.