I must say the stay here was quite disappointing. I booked two lake side rooms months in advance. On arrival was told we only had one with a lakeside the other was hillside with no patio door to exit. The rooms were nice but we were surprised when we discovered 4 empty beer cans behind the bed. The service at the bar was very slow apparently as a result of preparations for a wedding. While enjoying a drink on the deck we were asked to leave before the wedding party occupied this space. We did not want to interfere with the wedding and did leave in time. However, felt we should have been warned of this at check in or other arrangements could have been made. It appeared that care to the outside space was lacking.....an empty glass sat outside the exit the entire time we were there. Not a big deal but speaks to lack of attention. As mentioned in another review I had to laugh at the beach towels that were passed out to guests. it was like a joke giving hand towels for the beach and warning guests that they would be charged 25.00 should they fail to return them. Again, not a big deal but doesn't give a good message to the guests. Upon checking out I was extremely disappointed to witness the Manager engaging in a dispute with a dissatisfied guest. I do not know what the issue was and really should not been privy to the entire exchange. I suggest that the Manager would benefit from taking some Conflict resolution or Customer Service courses. It was not a pleasant way to end the stay. I would also suggest that a more efficient check out system be looked into. The views are spectacular at Hidden Valley and many of the staff were pleasant and doing a good job.
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- Also Known As:
- Hidden Valley Hotel Huntsville
- Hv Hidden Valley Hotel
- Hv Hidden Valley Huntsville
- Hidden Valley Resort Huntsville, Ontario