I took advantage of an online deal (as I have many times) to try out a new place. It started off horrible. The front desk woman was extremely rude. I had called once before even purchasing the package to ask questions. I called again to book by actually speaking to a person and once again asked questions and verified all of my details. I arrived and was simply told the person I spoke to (BOTH TIMES) was new and she was wrong so I was basically out of luck for my arrangements. And then lectured. I asked how long they had known and was told "since we made up the keys this morning" but I never got notified of the issues and the changes that were to cost me a couple HUNDRED more!!! I have NEVER had problems with any online promotion until now.
I did get to talk to the head of the front staff when I was checking out and he made up for the horrible experience with his compassion with the issues, he checked into things and verified all the calls I had made and was extrememly genuinely apologetic and adjusted my bill accordingly (thank-you).
As for the rest of the experience... most of the staff were VERY rude when finding out you were there with this particular package. I had rolled eyes, sighs and extremely poor service from the restaurant staff in the evening. While I thought the main course was actually very good (Pickerel) the package meal options were not explained and somehow our 2 for 1 dinner was almost $100. We were asked for drink orders once but then never again (we were hoping to order wine with dinner) and they brought bread to us at the patio table but there were no plates and she dissappeared so we went ahead anyway because this meal was already taking forever. I guess there were no options for kids (we had 2 with us) as none were presented to us. Thanks goodness they like salad!
There is a beautiful view from the patio but things took so long we had to send the kids down to the beach just to keep them busy and we were still waiting for someone when they got back up to the patio.
We choose to give up our dinner that came with the package the following night.
The music pumped through the hotel (patio/restaurant, pool area) was horrible 80's pop ...sorry boy george while trying to enjoy dinner? Really? I felt bad for the couples around us (we were a family) trying to have a nice relaxing time and this garbage totally ruined any mood, breakfast or dinner! Even some muzac or quiet jazz would have done!
The rooms were sort of clean. I noticed the place must use harsh chemicals because the surfaces of the counters in the bathroom were dull as were the tiles in the pool..the coating on the ceramics were worn off making it look dated and dirty. It wasn't dirty but it would make a huge difference to update the pool...it makes it look very run down. The outside pool was not cleaned...I guess the weekday guests did not get that as part of the services?
I do recommend a view of the lake. It is a beautiful spot. I know there were people in rooms next to us but we never heard a thing! The beds are VERY comfy.
Would I go back?..I'm still debating. The only thing that would keep me from going back would be on principle. IF you are going to make an offer and try to get new customers (like myself looking for places to bring back the family for longer stays) then please inform your staff of the details AND make sure they treat those people with the same respect as anyone else who goes there...unless they were treating us the same as they would treat other guests..in that case, forget it!
- Also Known As:
- Hidden Valley Hotel
- Hidden Valley Hotel Huntsville
- Hv Hidden Valley Hotel
- Hv Hidden Valley Huntsville
- Hidden Valley Resort Huntsville, Ontario
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