Just returned from resort. Found the resort to be quite runned down. Very sad to see because the area is just beautiful breathtaking views of the water.Most hotel staff were great . No real issues except I booked a waterview room and ended up with a hillview room. No real big deal on my part except the attitude of the gal checking us in. Her reply was well you have not been charged for a lakeview room we only have your credit card on file so no big deal.... Not what I wanted to hear . Basically, she just babbled that is was the long weekend and we are sold out and blah blah .... Really ?? I thought it was quite amusing . I have been in the travel business for over 18 years now and customer service has always been high on my list for my clients . Not this worker she needs to go back to school for some training. Towels for the pool were the size of a hand towel not much bigger they need to upgrade to a beach size towel. Restaurant was way under staffed waited 1.5 hours for a order of nachos and salad. Again not the workers fault . I felt bad for the man working customers where complaing about the long wait. Anyways it is very moderate priced resort so you get what you pay for .. so please go there with a open mind and you will be fine. I know I am spolied with all the traveling I do thru out the world but customer service does not cost $$$ so please managment make some changes at your front desk staff.. You catch more bees with honey
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- Also Known As:
- Hidden Valley Hotel Huntsville
- Hv Hidden Valley Hotel
- Hv Hidden Valley Huntsville
- Hidden Valley Resort Huntsville, Ontario