I've been to the Briars many times, so you might expect a positive review. Sadly, I can no longer recommend the Briars and will not be returning. I can't really explain the drop in quality except to report the facts.
Started out badly... about a quarter of the room's carpet was sopping wet and smelled moldy; the A/C unit was leaking. They placed some towels under it and that was it -- no follow up or apology for the mess despite having a wet carpet for the entire weekend. My next wet sock experience was in the bathroom... the toilet was leaking at the base. Called it in but no follow-up.
Then it got worse. I'm not a real stickler for room cleanliness so you would likely not see a post from me except for this next bit. A bit of background... I have nut/peanut, peas/beans and seafood allergies. I routinely sign up for dining plans where possible because it allows a rapport with the staff around my allergies. In 34 years, I've never been treated so badly. I spent 90 minutes at Saturday lunch ordering various items from the menu, only to be told piecemeal and eventually that there was nothing on the menu that I could eat. I was told that I should have brought my own food (huh? would have been nice to know at booking time). I was told that other guests are "good about it" and quite happy with their allergy policies because "they aren't dead". I was incredulous, starving and getting upset when the dining room manager finished the discussion with "maybe this isn't the place for you". Despite a promise that Saturday dinner would include something I could eat, nothing changed except that no manager spoke to us after that point. My take: the dining room manager was unprofessional and uncaring and the upper management took her side of the story. For completeness, I should divulge that I fought for and won a $20 discount on the week-end because of the lunch wasted being insulted by the manager. Honestly, I would have preferred a sincere apology.
The take-away for you: if you have an allergy, avoid the Briars, period. It is neither safe nor supportive in any meaningful way. If allergies aren't an issue for you and your family, you might take note of the treatment I received and ask yourself if it is indicative of a resort that cares about people.
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- Also Known As:
- The Briars Hotel Jackson`s Point
- Briars Jacksons Point
- Briars Hotel Jacksons Point
- The Briars Ontario, Canada