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“Great stay, nice staff.” 4 of 5 stars
Review of Hampton Inn & Suites by Hilton Kitchener

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Hampton Inn & Suites by Hilton Kitchener
2.5 of 5 Hotel   |   4355 King Street East, Kitchener, Ontario N2P 2E9, Canada   |  
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Ranked #1 of 15 Hotels in Kitchener
Certificate of Excellence
southern ontario
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
“Great stay, nice staff.”
4 of 5 stars Reviewed July 19, 2014

We stayed here two nights with our soccer team. Great hotel. Super nice staff. We had the opportunity to have our team dinner in the lounge area as well as use the kitchen counter to cut up fruit and veggies. Very helpful and kind staff. Would definitely stay here again!

Room Tip: We stayed on the 6th floor. Room was a bit musty and had what looked like a water leak/damage on th...
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  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, July 21, 2014
Hi luv2trvl_8

We are so happy to know you enjoyed your stay at our Hampton Inn & Suites by Hilton Kitchener.

It was wonderful to read you were able to utilize the breakfast area and counter space in the evening to have a team dinner. We are delighted to know the space was accommodating!

We are also pleased to know our staff’s Hamptonality® was greatly appreciated by you.
Thank you for your time to send in a review. We take great value in your comment that you would ‘definitely stay here again!’.

We will look forward to another stay and a chance to serve you in the future luv2trvl_8!

With Team Spirit,
Cathy Burke
Sales and Events Manager
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421 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Thornhill, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 16, 2014

Front desk staff are exemplary. Room was very clean and well-stocked. Everything in the room worked as it should. Room (suite) was spacious and attractively appointed. This is not a luxury hotel but it is a good alternative. Lots of dining options within walking distance. Complimentary breakfast is just okay. I would not hesitate to recommend this hotel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, July 17, 2014
Hi Dana W
We just want to take a moment and thank you for your kind review of our Hampton Inn & Suites by Hilton Kitchener.
We appreciate knowing that you found our Front Desk to be ‘exemplary’. It’s a huge compliment and one we accept graciously on their behalf. We are glad you enjoyed the layout of the room and the cleanliness of the room.

We did take note that you found the complimentary breakfast ‘just okay’. Although we try and offer a fair selection of healthy balanced choices of hot /cold items to choose from, there may be items our guests would like to see that are not in the Hampton lineup. If you have any suggestions we would be happy to pass them on to our Brand Standards.

Overall, we greatly appreciate you taking the time to share your experience with other Travelers.
We are delighted to know you would recommend our location. We hope you can stay with us again down the road!

Respectfully Yours
Cathy Burke
Sales Manager
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Rochester, New York
Top Contributor
1,760 reviews 1,760 reviews
63 hotel reviews
Reviews in 199 cities Reviews in 199 cities
579 helpful votes 579 helpful votes
5 of 5 stars Reviewed July 14, 2014

The Hampton Inn in Kitchener was a wonderful place for us to stay to enjoy a concert in a local setting. The hotel was "above average" to "excellent" in all regards, and was far superior to a much pricier hotel in which I'd stayed the week before. The rooms are exceptionally comfortable, with great beds and QUIET hallways! Everything was so clean, too...VERY enjoyable.

The only thing that might have been improved in this hotel was perhaps the extensiveness of the breakfast buffet, although it had a little of everything this morning; egg & cheese omelets, bacon, bagels & muffins, fruit, yogurt...lots of stuff. No form of potatoes/hash browns at all, but you know what? It was plentiful and it was free, so I think they did well on this too.

BTW, the staff here was very helpful and courteous as well, even when busy. Very nice people who were professionals at their jobs.

I loved this place, especially for the price. I highly recommend it, and would gladly return myself.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, July 15, 2014
Hi Larry W
On behalf of the Hampton Inn & Suites by Hilton Kitchener, Thank You!!! Thank you for choosing our location for your concert stay. We are assuming it was for Big Music Fest 2014 and if so, we hope you had a fantastic time!!

We appreciate your positive comments about our staff, the comfort of the beds, the cleanliness of our hotel even the quietness you experienced. All great compliments we are happy to receive.

We did take note of your comment with regards to ‘no form of potatoes/hash browns’. Sorry we didn't have them available that morning. We do have them and generally through rotation they are put out on a Wednesday.
Our Breakfast Hostess’ tend to strive for more protein options /less carbs on the weekends due to high volume. That being said, we always have hot oatmeal, and hot waffles as a carb option available everyday during breakfast.
Now if it was just a personal preference, by all means let us know the next time you are coming and if it is a potato option you seek, a potato option we can do…* Big Smiles

We truly value any recommendations by our guests, so the mere fact you would ‘highly’ recommend us is so rewarding to our team.

Thank you again for the kind review Larry!! Hope to see you soon!!

Best Regards,

Cathy Burke
Sales Manager
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Ottawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 14, 2014

We likely paid a bit more than we usually do to stay at this hotel, but it was well worth it. The hotel was clean and the room comfortable. The complimentary breakfast and pool were a great bonus! The staff were really nice and very helpful. We'd stay there again for sure!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, July 16, 2014
Hi JoanneDM,

We were so flattered to read the title of your review with regards to our Hampton Inn & Suites by Hilton Kitchener. Thank you so much for such an amazing compliment ‘Best hotel we've stayed at yet!’

We are so delighted to read how pleased you were with your overall stay. Your wonderful compliments makes us all happy to know our Hamptonality® is being appreciated..

It was our pleasure to help make your Hampton experience a memorable one!
All the best Joanne, and we hope to see you again soon!!

Always with Hamptonality®,

Cathy Burke
Sales Manager
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Toronto, Canada
Top Contributor
60 reviews 60 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 10, 2014

We stayed recently on a Friday & Saturday in July. Hotel was full as there was a wedding and a few Ball Hockey Teams as well. Hotel handled everything well. Rooms were clean, maid service was prompt and courtious. The hotel staff let up use the tables and couches in the lobby area at night to gather and while there were a few open "pops", it was very relaxed. They came by every once in a while to remind everyone to use plastic cups but not the anxiety I have experienced at some hotels where the night staff believe that they are about to live through a "Sleemans raid" by the local licquor police. I thought the hotel staff were very professional and balanced.

I would also like to highlight how hard the kitchen team worked to keep the food fresh and the area tables cleaned up. With hungry teenage boys, this was a challenge but they were very cheerful and pleasant. Great service and great attitude. Thank you.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, July 11, 2014
Hello RH_Travellors,

We were very excited to read your review of our Hampton Inn & Suites by Hilton Kitchener.

Thank you so much for sharing your feedback from a team perspective. It is gratifying for our Hampton team to know that teams such as yourself do appreciate the manner in which they oversee/manage a full house. We especially liked your comment that ‘it was very relaxed’. It makes us happy to know your team felt that way.

We would also like to let you know that we have shared your compliments with our Kitchen staff by posting your review on their bulletin board. They do indeed work hard, and continue to maintain their smiles. My understanding was that even the Owner was wiping tables but you would never know who he was as he too team plays anytime he pops in.

We really are delighted you took the time to let other travelers know of your experience with your stay. We are so glad you found the staff friendly and the rooms so clean.

Thank you to the RH Ball Hockey teams for choosing our location. We hope to see you next summer or sooner!!

Hamptonality Starts with Us,
Cathy Burke
Sales Manager
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Port Elgin, Canada
1 review
5 of 5 stars Reviewed July 7, 2014

We thank the staff for the great service, enjoyed our stay. From the great breakfast to a solid sleep. This Hotel is located close to shopping and lots of food choices, the pool and patio is relaxing.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, July 8, 2014
Hello Lorne R
It was our pleasure to have you stay with us here at the Hampton Inn & Suites by Hilton Kitchener.

Thank you for sharing some of the amenities you enjoyed like the complimentary full hot breakfast, the indoor salt water pool and the outdoor patio. The shopping and restaurants in walking distance are definitely a bonus for our location. We are very lucky to be surrounded by so many choices.

We are most pleased to see you enjoyed your sleep, a ‘solid’ sleep at that. We appreciate and value that compliment.
We do hope you can stay with us again should your travels take you our way. We would love to have you!!

With Gratitude,
Cathy Burke
Sales Manager
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2 reviews
5 of 5 stars Reviewed July 4, 2014

Everything at this hotel is amazing. It's super clean, quiet. The staff is very friendly, I couldn't have been happier. I was disappointed because bacon wasn't included in the FREE breakfast, I had mentioned it to the staff and the next day I came downstairs to find bacon waiting for me. Tv included lot's of free channels, beds were very comfortable and all around you couldn't find a better hotel if you tried.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, July 7, 2014
Good Day Jody L
Thank you for your wonderful review of our Hampton Inn & Suites by Hilton Kitchener. It’s so rewarding to read how happy you actually were. That’s great!!!! It makes us happy too.

It’s nice to read you appreciated our cleanliness and friendliness. We are especially delighted to read you were able to enjoy your breakfast the next day more so than the first day. It’s always best to mention any concerns during your stay because if we have an opportunity to make it better or turn it around before you leave…we will. Glad you enjoyed the bacon!

Jody we thank you so much for choosing our location while staying in town. We would love to have you visit us again, anytime!!

Most Sincerely,
Cathy Burke
Sales Manager
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Additional Information about Hampton Inn & Suites by Hilton Kitchener

Address: 4355 King Street East, Kitchener, Ontario N2P 2E9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Kitchener
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton Kitchener 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Hampton Inn & Suites by Hilton Kitchener is in walking distance of many restaurants and shops. 82 Rooms, including standard & one-room studio suites. 100% Non smoking hotel. Complimentary local calls, complimentary wifi, bar-fridges, microwaves, complimentary full hot breakfast, complimentary parking, indoor salt water pool, and 24-hr Precor fitness center. ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn Hotel Kitchener
Hampton Inn Kitchener
Kitchener Hampton Inn
Hampton Inn & Suites By Hilton Kitchener Ontario

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