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“Good hotel but it is far from downtown” 4 of 5 stars
Review of Hampton Inn & Suites by Hilton Kitchener

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Hampton Inn & Suites by Hilton Kitchener
2.5 of 5 Hotel   |   4355 King Street East, Kitchener, Ontario N2P 2E9, Canada   |  
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Ranked #1 of 15 Hotels in Kitchener
Toronto, Canada
Top Contributor
61 reviews 61 reviews
45 hotel reviews
Reviews in 41 cities Reviews in 41 cities
161 helpful votes 161 helpful votes
“Good hotel but it is far from downtown”
4 of 5 stars Reviewed March 1, 2013

This hotel lives up to what you expect from the Hampton Inn chain: above average quality and service at a reasonable price. There is a Kelsey's restaurant within walking distance if you want to get food. The only disadvantage that I see with this hotel is that it's far from the downtown Kitchener area. A cab from this hotel to downtown will take at least 20 minutes and cost you around $30.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, March 4, 2013
Hello Born_yesterday,

We thank you for sharing your review of our Hampton Inn & Suites by Hilton Kitchener with other Trip Advisor readers. We are delighted to know we have lived up to what you have come to expect from Hampton by Hilton in the way of ‘above average quality and service at a reasonable price.’ We truly do appreciate your comment very much.

We are glad you were able to enjoy one of the restaurants we have in walking distance of the hotel. There are actually quite a few restaurants from fast food, to casual dining in our area. All can be easily walked too.

We are terribly sorry to read our location wasn’t ideal to your destination. We do recognize that our location to the downtown core is not just around the corner so to speak. That being said, we don’t think it should have taken 20 minutes to get downtown. We are a little taken back by how long it took your cab to get downtown. We are not sure if the driver took you through town to get there but we can assure you there are alternate routes to get downtown that would be less than a 20 minute drive. We would be happy to help you out with that should you decide to stay here again. It would be our pleasure!!

Kindly,
Cathy Burke
Sales and Events Manager
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356 reviews from our community

Traveler rating
    241
    90
    18
    5
    2
See reviews for
133
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
ontario, canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 21, 2013

My kids and husband wanted to do something inexpensive but still fun for Family Day. On a whim I thought about the Hampton Inn which is located close to a family favourite restaurant. My expectations were low as I travel frequently and typically stay in 5 star hotels. I was surprised and pleased to find the hotel clean with great amenities including a salt water indoor pool. The staff were friendly and the beds very comfy. Definitely would recommend this hotel to anyone looking for value and good service for a family stay or business trip. The buffet breakfast was included in our stay, a few items less than favourable but the make your own waffles were a big hit! :)

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, February 22, 2013
Hello MargaPete

It was a nice to read your review this morning on Trip Advisor of our Hampton Inn & Suites by Hilton Kitchener. We are so pleased to know you decided to spend your Family Day with our Hampton Family and all went well.

We appreciate your kind words and compliments about our beds, the salt water pool, cleanliness of the hotel and our staff. Thank you very much for sharing those thoughts.
We were really delighted to read that you felt we offered excellent value with good service for ‘minimal cost’ . That’s very important these days, especially when treating the whole family to a day of fun. So we were more than thrilled to read that, and gratified to know we are able to give our guests the best value for their money.

We are sorry to hear you found some of our Breakfast items not so favorable. We do try to offer a wide selection of items to our guests, but we do understand not everything is for everybody . So we are glad the waffles rose to the occasion for you and your family (smile).

We thank you again for choosing our location for your Family Day 2013. Hey, wouldn’t it be fun for all to make it a Family tradition, and join us again next year?! Maybe something to think about (smile)
In any event, we would look forward to a return visit anytime!!!

Warm Regards,
Cathy Burke
Sales and Events Manager
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Ontario, Canada
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 20, 2013

this hotel had a great location, very clean and quiet. We were surprised to find paper cups in the rooms for beverages, felt cheap. Same at breakfast, all the plates and cups were paper, seems to be a lot of waste and just didn't feel very hotel-like.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, February 21, 2013
Hi Kerry M

We thank you for taking the time to let other travelers know about our Hampton Inn & Suites by Hilton Kitchener.

We are so sorry you felt the paper cups in the room ‘felt cheap’. We can assure you it is not our intentions to give an appearance that looks ‘cheap’. We must adhere to Hampton Brand Standards at all times. Our intentions to offer wrapped biodegradable cups is a Brand Standard we must follow.
In doing so, we would hope that it would offer our guests some piece of mind to know the sanitary wrap protects the cup from ever being used or touched by anyone else. We do apologize for how it made you feel.

We also appreciate your concern with the plates and cutlery we use for breakfast and the ‘waste’ it appears to be. The environment is a great concern of ours, so a few years ago we made the change from paper to biodegradable products.
The plates, cups, and cutlery we use are made by ENVIROWARE ® . A company that packages biodegradable, compostable, environmental products. They are environmentally friendly. We do understand your concern and we hope this information helps.

We thank you again for choosing to stay with us, and we do hope you will give us another try should you be in the area again.
On a side note:We do have glass glasses available for any of our guests if that is a preference. We most definitely can accommodate that. So by all means let us know if you decide to give us another try.

Kind Regards,
Cathy Burke
Sales and Events Manager
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St.Catharines
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2013

This hotel is right off the highway and is convinient to many shops, restaurants and not to far from the St. Jacob Market. It has a good breakfast and the rooms are comfortable and clean.
There is a pool and workout room.
The staff is very friendly and helpful.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, February 20, 2013
Hi Dorsey M

We appreciate you taking the time to write a review of our Hampton Inn & Suites by Hilton Kitchener.

We are happy to read you found other convenient qualities about the location of our hotel being just off the 401 and St Jacobs to name a few. You must come back in the summer as St Jacobs really comes alive with beauty that time of year.

Thank you for expressing your thoughts on our cleanliness, friendliness, and amenities. It really is a delight to read our guest enjoyed their stay.

We hope to see you again Dorsey M. Perhaps this summer?! (smile)

Big Smiles ,
Cathy Burke Sales and Events Manager
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Tillsonburg, Canada
Top Contributor
128 reviews 128 reviews
35 hotel reviews
Reviews in 58 cities Reviews in 58 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed February 17, 2013

Stayed here in the whirlpool suite and were very please. Very large room with great bedding and lots of towels. Had a fridge and microwave as well. Room was clean and bright. Large shower with various sprays available. Breakfast was very good with a wide selection of items including french toast, 5 or 6 cold cereals, omelettes, waffles and toast. Would stay here again. Has a pool and exercise room as well.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, February 20, 2013
Good Day K K

Thank you so much for sharing your thoughts on Trip Advisor of our Hampton Inn & Suites by Hilton Kitchener.

Your description of the King Jacuzzi Suite was awesome!! Thank you so much, we are thrilled you enjoyed the room. Thank you for posting the picture of the room.

We are also happy to read you enjoyed some of our complimentary amenities such as the full Hot Breakfast.

We really appreciate you taking the time to write a review. We are thrilled to hear you would stay here again!! So I’ll just say until next time KK, we will look forward to welcoming you back!!

Best Regards,
Cathy Burke
Sales and Events Manager
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Whitby, Canada
2 reviews
4 of 5 stars Reviewed February 7, 2013

We were in Kitchener for an Oldtimer's hockey tournament and stayed at this hotel last year and will stay here next year. Cathy with reservations is excellent.

Good shopping close for the wives and a good variety of restaurants within walking distance.

Complimentary breakfast has a good variety and quality.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, February 8, 2013
Hi Barry G

Thank you so much for sharing your review on Trip Advisor. We are so delighted you chose to book here again at the Hampton Inn & Suites by Hilton Kitchener. We appreciate your business and loyalty to our property.

We are happy the location pleases the wives and the guys. It makes for a more enjoyable stay for all I’m sure…lol

Thank you for the compliments Barry G. It’s always a pleasure to work with the teams from
Oldtimers Hockey Tournament.

We look forward to welcoming you again!!

With Warm Regards Always,
Cathy Burke
Sales and Events Manager
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Ancaster, Canada
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 4, 2013

Helpful and friendly staff, clean rooms, conveniently located close to cinemas restaurants and shops. Breakfast offered a wide selection of healthy choices in a quiet atmosphere . Gym was conveniently located and well equipped.

Room Tip: laundry facilites available
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cathy B, Sales and Events Manager at Hampton Inn & Suites by Hilton Kitchener, responded to this review, February 5, 2013
Hi dac2619
Thank you for taking the time to write a review of our Hampton Inn & Suites by Hilton Kitchener.
We are happy to read you found the Breakfast to have a ‘wide selection of healthy choices…’ It’s not often you find so many options with a complimentary breakfast. So we are delighted to know it was appreciated.

We are extremely excited to read your comments on our NEW Jump Start Fitness room. All the equipment is brand new, and we added more pieces to make the overall workout experience readily available to our guests. It was just finished a few weeks ago. So any reviews of the new fitness room, are welcome reviews.

Overall it seems your stay went well! We will pass on your comments and compliments as always to our staff.

Thank you dac2619 for choosing to stay with us. Please know we would look forward to you staying with us again anytime!

With Great Appreciation,

Cathy Burke
Sales and Events Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton Kitchener

Address: 4355 King Street East, Kitchener, Ontario N2P 2E9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 15 Hotels in Kitchener
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton Kitchener 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
The Hampton Inn & Suites by Hilton Kitchener is in walking distance of many restaurants and shops. 82 rooms, including standard & one-room studio suites. 100% non smoking hotel. Complimentary local calls, complimentary wifi, bar-fridges, microwaves, complimentary full hot breakfast, complimentary parking, indoor salt water pool, hot tub and 24-hr Precor fitness center. ... more   less 
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Also Known As:
Hampton Inn And Suites By Hilton Kitchener
Hampton Inn & Suites By Hilton Kitchener Hotel Kitchener
Hampton Inn Hotel Kitchener
Hampton Inn Kitchener
Kitchener Hampton Inn
Hampton Inn & Suites By Hilton Kitchener Ontario

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