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“Newly Renovated and Exceptional Service!” 5 of 5 stars
Review of Crowne Plaza Kitchener-Waterloo

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Crowne Plaza Kitchener-Waterloo
3.0 of 5 Hotel   |   105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo) (City Commercial Core)   |  
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Ranked #4 of 15 Hotels in Kitchener
Toronto, Canada
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
“Newly Renovated and Exceptional Service!”
5 of 5 stars Reviewed 2 days ago NEW via mobile

This hotel went above and beyond during my recent stay!
The exceptional service started right at check in when they granted us an early arrival and a free room upgrade. The room was newly renovated and beautiful.
For our meeting rooms, the hotel gave us a package rate including: meeting room space, food, unlimited coffee service, and additional room needs (flip charts, projectors etc). They even offered all of our guests free parking!
The price for a high quality hotel was very reasonable and I would encourage anyone who is looking for meeting spaces to utilize this hotel. We look forward to using this hotel next time we host meetings in the Waterloo Region!

Stayed January 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    13
    20
    9
    4
    5
See reviews for
13
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15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Kitchener, Ontario, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

My friends and I stayed here for the weekend of a convention and were incredibly impressed. Amazing swimming pool, huge hot tub, an arcade, bowling alley and mini golf downstairs? Awesome!

In addition, the room was wonderful - both microwave and a roomy fridge. Staff were incredibly friendly and helpful. We live in town, and would definitely stay here again if there is any excuse to do so!

  • Stayed January 2015, traveled with friends
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review, 4 days ago
Dear Amphibioso,

Thank you for your glowing 5 star review following your recent stay with us. We are so happy that you thoroughly enjoyed your stay with us and got to take advantage of our unique recreation facilities we offer. We are also glad you enjoyed your newly renovated guestroom and found the employees helpful and friendly.

Thank you for choosing to stay with us and we can't wait to welcoming you back for a future stay at the Crowne Plaza Kitchener-Waterloo.

Jenna
Assistant Front Office Manager
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Ottawa
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel itself is gorgeous; very modern, front staff were very kind (was staying on business).
My room was great; king size bed, amazing pillows, had a couch and desk as well. Just was not a fan of the walk-in shower....prefer tubs :)

Good location, although not much to do around the hotel.

  • Stayed December 2014, traveled on business
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review, 6 days ago
Dear kelbelle4,

Thank you for your review of the Crowne Plaza Kitchener-Waterloo following your recent stay with us. We are very happy to see that you enjoyed your guestroom immensely and that the employees were friendly. Our courtyard section of the hotel does have rooms with a tub/shower combination while all of our tower rooms have a walk in shower.

Thank you for choosing to stay with us and we look forward to welcoming you back on your next trip to Kitchener.

Jenna
Assistant Front Office Manager

.
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Toronto, Canada
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for one night during Oktoberfest 2014. It's at a great location just next to Hans House. Upon arrival, we learned that we were the "manager's guests of the day" and ended up being upgraded to a suite with a sitting room, fireplace, giant jacuzzi tub, and king bed. We also got a fruit and cheese tray and a beer stein!

All of the staff members were incredibly friendly and helpful. The room was very comfortable and certainly much more than we had expected -- we would have been happy with the regular room we had originally booked! Definitely an improved experience compared to the Delta that was in this location.

We'll definitely stay here on our next trip to KW.

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review, 1 week ago
Dear Kelly D,

Thank you for your review about your stay with us at the Crowne Plaza Kitchener Waterloo. We are so happy that you enjoyed your stay and that you had a restful and comfortable sleep in our Master Suite as our General Manager's Guest of The Day.

We look forward to having you as our guest again on your next visit to Kitchener.

Warm Regards,

Lucy Domingos
Front Office Manager
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Victoria, Canada
1 review
5 of 5 stars Reviewed 1 week ago

I used to stay at this hotel when it was a Delta hotel and by the end of that time it was looking pretty ratty. Anyhoo, now as a Crowne the renos have really cleaned it up. The new rooms are very modern and look really nice.

We were put in the tower, in a room that was huge. The best thing though, was the king bed and the duvet. Ahhh, it made for an awesome sleep.

Overall, a great experience and one that will make us stay here again. We didn't get a chance to try the resto but it looks pretty nice and much brighter and bigger than the dark Delta one.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucyD442, Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review, 1 week ago
Dear MarshallB,

Thank you for taking time out of your busy schedule to post a review on your stay with us at the Crowne Plaza Kitchener Waterloo. We appreciate your comments and are delighted that you like what we have done with our rooms and the overall look of our hotel with our renovations.

We look forward to having you return to stay with us again.

Warm Regards,

Lucy Domingos
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had been told by a family member, who had had a tour, that the hotel had been renovated and that the rooms were lovely. Reviews said the bathrooms were small and without countertops. We stayed New Years Eve and were put in the tower. The woman at the desk was very friendly and asked if we'd like a king bed instead of 2 queens. We took the king and found the room was VERY
nice and the washroom was the size of most hotels and it had counterspace and a beautiful shower. We have a truck and didn't realize the underground parking would be so low. We made it in but barely. After we came back from our night out we parked in the outside parking which worked just fine. The next morning at breakfast the staff were very friendly...even to the woman who showed up in her pyjamas obviously straight out of bed....We will definitely stay there again when visiting.

Room Tip: We were in the tower and it was quiet. There was hall noise but that's to be expected. Check i...
See more room tips
  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review, 2 weeks ago
Dear Kathy R,

Thank you for taking the time to write a glowing 5 star review following your recent stay at the Crowne Plaza Kitchener-Waterloo. We are so happy that you enjoyed your New Years Eve stay with us and upon check-in were able to receive a complimentary upgrade to one of our Executive King rooms in the tower. Also thank you for you king comments about the friendly front desk staff.

Thank you for choosing to stay with us and we look forward to welcoming you back for a future stay.

Jenna
Assistant Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 2 weeks ago

Friendly customer service my tap to my shower broke and they said we could shower in the fitness arena instead of offering a new room they eventually did give us a key so we could shower next door and the bathroom doors are sliders with frosted glass we could see thru them

Stayed January 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LucyD442, Assistant Front Office Manager at Crowne Plaza Kitchener-Waterloo, responded to this review, 2 weeks ago
Dear Andrea W,

Thank you for taking the time to post feedback regarding your recent stay at the Crowne Plaza Kitchener-Waterloo. Feedback from our guests is of the utmost importance to us and helps us to continuously strive to improve our product. I am very sorry to see that during your stay the shower in your guestroom malfunctioned. I would like to offer my sincerest apologies and assure you that the maintenance issue you encountered is not a reflection of our day to day Crowne Plaza brand standards. I am happy to see that we were able to accommodate you with another room to use in the intern.

Again, I apologize for the mishap during your stay and sincerely hope that on your next visit to Kitchener you choose to stay with us again.

Jenna
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Kitchener-Waterloo

Address: 105 King Street East, Kitchener, Ontario N2G 2K8, Canada (Formerly Delta Kitchener-Waterloo)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener > City Commercial Core
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 15 Hotels in Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Crowne Plaza Kitchener-Waterloo 3*
Number of rooms: 201
Official Description (provided by the hotel):
The Crowne Plaza Kitchener-Waterloo is Kitchener's largest and premier full service hotel. Ideally located in the heart of downtown Kitchener, the Crowe Plaza Kitchener-Waterloo is the jewel of downtown, providing upscale accommodations and meetings/conference facilities. With a multi-million dollar renovation completed each guest room is a brand new room, offering our guest a luxurious stay. The Crowne Plaza Kitchener-Waterloo boasts 201 modernly designed guestrooms, 17 000 square feet of meeting/function space, onsite restaurant and lounge, indoor swimming pool, full fitness and recreation centre including two bowling lanes and mini putt. ... more   less 
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Also Known As:
Delta Kitchener-Waterloo Hotel Kitchener
Delta Hotel Kitchener
Kitchener Delta Hotel
Crowne Plaza Kitchener-Waterloo Ontario

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