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“Close to mall” 4 of 5 stars
Review of BEST WESTERN PLUS Kitchener-Waterloo

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BEST WESTERN PLUS Kitchener-Waterloo
2.5 of 5 Hotel   |   2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)   |  
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Ranked #2 of 15 hotels in Kitchener
Kitchener, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Close to mall”
4 of 5 stars Reviewed February 18, 2013

Great location if you want to shop at Fairview Mall. Easy access to restaurants or theatre. The breakfast was good with a variety of hot and cold items. Hot tub was great. Room was clean and the bed comfortable. Staff was friendly.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review, February 21, 2013
Dear Bthe Tourist,

Thank you very much for taking the time to post your review on Trip Advisor.
We were happy to read that you have enjoyed your stay at the Best Western Plus Kitchener/Waterloo Hotel and we would like to thank you for your feed back about the services that you have received at the hotel.
We invite you to stay with us again the next time you’re in Kitchener

Kind Regards
Shuker Ismail
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

117 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
1 review
5 of 5 stars Reviewed February 10, 2013 via mobile

I can't say enough about this great location! The staff is second to none! They are friendly at all levels. The rooms were clean and the staff was always willing to work around my midnight schedule whether it was cleaning later in the day or providing any refresh that I required! I have stayed a few times over the past month and in fact booking 5 more nights as we speak for a business trip.

Holiday Inn is around the corner, but I guarantee you won't get the service you will here!

Enjoy your stay!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review, February 11, 2013
Dear Greggerj,

We can not thank you enough for your great feed back, and we appreciate your compliments about our clean rooms, friendly staff, and hotel amenities. We are delighted that you staying with us in the past month. We look forward welcoming you back in your next stay with us.

Yours truly
Shuker Ismail
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 19, 2013

Great location in Kitchener. Staff, as is true of most Best Westerns we've visited, are friendly and accommodating. As we usually travel with our dog, couldn't help but notice that our room complete with sliding doors onto the back parking lot would be ideal for travelling with a dog. Breakfast was really good, and the proximity to shopping was a plus. Would definitely stay there again.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review, January 23, 2013
Dear Donna P,

Thank you for your review on Trip Advisor. We were happy to read that you have enjoyed your stay at the Best Western Plus Kitchener/Waterloo Hotel and we appreciate your great feed back about the staff and our facilities. I know our pets policy is not up to your expectations and thank you for understanding.

We surely look forward to your return.

Sincerely,
Shuker Ismail
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2012

I stayed at the BWP in Kitchener with our group in October. The hotel was great easy to find. The staff was very hospitable and the guests services staff were very accommodating to our groups demands over the weekend. The breakfast was great and especially because it was ‘FREE’. The Sales Manager Lara was amazing to deal with, top notch customer service and gave our group the best rates ever! Just wanted to say… Thanks for an amazing stay and we will be back!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review, November 15, 2012
Dear Hockeydad2007,

Thank you for your feedback about your stay with us, we are so happy to hear that you enjoyed your stay with us. We are also glad to read your nice comments about the services your received during your stay from our staff and our sales manager which was up to your satisfaction. It is our goal to have every guest leaves our hotel to come back again! I look forward to your next visit!

Kind Regards
Shuker Ismail
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
windsor ontario canada
Top Contributor
64 reviews 64 reviews
49 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 12, 2012

this is our usual spot to stay when visiting relatives in Kitchener. clean room, good free hot breakfast, and friendly staff. reasonable price for a comfortable stay. we will continue to use this hotel when in the area.

Room Tip: rooms away from the highway are quieter
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review, November 14, 2012
Dear Willing292,

Thank you for your review on Trip Advisor, and thank you for your loyalty. We were so glad to know that your stay was an enjoyable one as well as your previous stays at the Best Western Plus Kitchener/Waterloo Hotel.

We surely look forward to your return.

Kind Regards
Shuker Ismail
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Region of Waterloo, Canada
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 29, 2012

We stayed here 1 night while we were in Kitchener at the Centre In The Square. The hotel was very clean, the staff was very friendly and helpful. The breakfast was excellent, one of the best continental breakfasts I've ever had. We arrived at the hotel a little after check-in time started, were told where our room was and even shown on a map of the hotel, appreciated that, also the clerk pointed out the breakfast room and was told where the hot tub, fitness room and business rooms were located. We had an excellent stay. They were very friendly, bathroom was very clean. One of my favorite parts of the trip was the breakfast, don't get me wrong the hotel and room were very very nice, but the breakfast was awesome. I've stayed at quite a few hotels in the past, over 100 or more, and the ones that I've stayed at that offer a continental breakfast offer toast, cereal, muffins, coffee, tea sometimes bagels as well. This one offered all that and more, they had a waffle maker, which was yummy, you can make your own waffles, yum, they also had scrambled eggs, bacon, yogurts, hard boiled eggs, juice and oatmeal. We only stayed for one night, but I am already planning on staying at this hotel next time I am in Kitchener whether it's for 1 night or a few, I would gladly stay here again, the only problem that we found...is the entrance isn't very clearly marked and a little confusing, we missed it the first time around. Other than that, we had a great stay!!!

Room Tip: Breakfast is incredible!!! Beds are really comfy. The street side of the hotel can be a little noi...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shuker I, General Manager at BEST WESTERN PLUS Kitchener-Waterloo, responded to this review, October 31, 2012
Dear Dani616,

Thank you for your nice feedback regarding your recent stay at Best Wesern Plus Kitchener.

We value your feedback about our breakfast and other services. By telling us what you liked and what we need to improve about the hotel entrace, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Thank you again for taking the time to complete the survey. We appreciate your loyalty.


Sincerely,
Shuker Ismail
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Kitchener-Waterloo

Address: 2899 King St E, Kitchener, Ontario N2A 1A6, Canada (Formerly Comfort Inn)
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #2 of 15 hotels in Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Kitchener-Waterloo 2.5*
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Also Known As:
Comfort Inn Kitchener
Kitchener Comfort Inn
BEST WESTERN PLUS Kitchener-Waterloo Ontario

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