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All 15 Kitchener hotels

Holiday Inn Kitchener: Traveler Reviews

3.0 of 5
30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
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Holiday Inn Kitchener
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62%
Ranked #3 of 15 hotels in Kitchener
Most recent review
4 of 5 stars Reviewed February 28, 2013
Shoeman75 Ottawa, Canada
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114 reviews from our community

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Ottawa, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
49 helpful votes 49 helpful votes
“Great stay! Good staff!”
4 of 5 stars Reviewed February 28, 2013

I stayed for business for 3 nights recently. It was great as we were upgraded due to my company being the company of the month, although I'm not sure what the difference was in the room I was supposed to have, compared to the one I got.

It was a nice spacious room with a king size bed and flat screen tv. The bed was comfortable, working desk was good and comfortable chair.

Bathroom was clean and I loved the fact that I am sure the bathroom floor was heated.

The only thing I noticed was the cold air draft coming from the heating/cooling system. When you stood next to it, you could feel the cold draft on your feet, which wasn't too nice.

Other than that, it was a good hotel, good service and friendly staff.
When I'm back in Waterloo, I will stay here again.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 3 more reviews by Shoeman75 for Kitchener
Ask Shoeman75 about Holiday Inn Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review
March 1, 2013
Dear Shoeman75

It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. You stayed in our spacious business suite rather than the standard room in the wing. Hopefully on your next visit you can also try our executive suite with extra amenities, appetizers and drinks. We especially enjoyed reading that you found the rooms and the hotel in general very clean and comfortable.

We appreciate your comment about the good service and the friendliness of the staff. Moreover, I will personally address the heating/cooling with the maintenance department to avoid it in the future.

We would love to have you stay with us again, whenever you are in the Kitchener area. It would be our pleasure to see you again.

Naji Kotob,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amazing service!”
4 of 5 stars Reviewed February 21, 2013

I have stayed @ this hotel for the past 7 years for business. The reason I have stayed @ this hotel
it is clean,quiet but most of all the staff! Eva is simply the best! She makes sure my stay is comfortable and goes above and beyond! Hassen always welcomes me back and always make me feel like a special guest. The morning crew for breakfast Cassie knows what type of coffee I drink and makes my mornings when I stay! Overall when I travel it is nice to made to feel like your @ home!
M.Daniels

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Milina D about Holiday Inn Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review
February 22, 2013
Good Day Milina D,

We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We would like to thank you for your loyalty. The holiday Inn Kitchener is proud to be your home away from home.

We appreciate your comments about the cleanliness of the Hotel and pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that Eva, Hassen and Cassandra offered you exceptional service and we all can’t wait to welcome you back again to the Hotel in the near future.

Naji Kotob

Front Office Manager
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Piemonte
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good location and great service, but it needs renovation!”
4 of 5 stars Reviewed January 30, 2013

I stayed recently at the Holiday Inn Kitchener on the occasion of a business trip. The service is excellent and the staff very friendly. The hotel needs anyhow some restoration, since it's getting a little old, without the fascination of some older hotels.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask olditaliantree about Holiday Inn Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review
February 2, 2013
Dear olditaliantree

It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We pride ourselves on going the extra mile to ensure you had a memorable stay.
Moreover, we are pleased to hear that we met your expectation and thank you for your loyalty.

We are consistently renovating our rooms to keep them in the best possible condition; hopefully on your next business trip you will be able to book our Tower or new Executive rooms.

We would love to have you stay with us again, whenever you are in the Kitchener area. It would be our pleasure to see you again.

Naji Kotob,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Ontario
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
“Excellent Service!”
4 of 5 stars Reviewed January 23, 2013

I stayed at this location two times for business. My company booked the hotel, I must say I was very impressed with Eva at the front desk, both times I was lucky enough to have her service at check in. She went far and above to ensure I was comfortable and happy with my room. Eva is the best!
I was the presenter at our seminar and must say the staff and food was great!
Would I go back? Yes for sure! Room was clean and comfy, stayed in the tower.
Shopping great in the area! St. Jacob not far from hotel, worth the drive!

Room Tip: Get a room in the Tower!
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask HopeToronto_Ontario about Holiday Inn Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review
January 24, 2013
Dear HopeToronto_Ontario

We would like to extend our great appreciation to you, for sharing your kind comments with other Tripadvisor readers. We are pleased to hear that you’ve enjoyed your stay with us. Eva was the hotel employee of the month in November, and like all her colleagues goes the extra mile to ensure our guests have a comfortable stay.

We especially enjoyed reading that you found the rooms and the hotel in general very clean and comfortable. We have a strong Housekeeping team that continue to maintain Holiday Inn standards as well as their own standards on cleanliness daily.

I am so glad to hear that you enjoyed our business rooms in the tower and hopefully in the future you will be able to try our new executive business rooms. Thank you for choosing the Holiday Inn Kitchener and hope to welcome you back again in the future.

Regards,

Naji Kotob,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Canada
1 review
“Great overnight”
5 of 5 stars Reviewed January 17, 2013

The hotel is located close to some good shopping and great restaurants. We weren't there long enough to use alot of the services offered but what we did use we found to be excellent. Comfy bed, clean rooms and very quiet.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Paul C about Holiday Inn Kitchener
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review
January 18, 2013
Good Day Paul C

We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are so glad to hear that you’ve enjoyed your stay with us. We appreciate your comment about the cleanliness of the room and hopefully on your next visit you will take advantage of the services the hotel offers.

We would love to have you stay with us again, whenever you are in the Kitchener area. It would be our pleasure to see you again.

Regards,

Naji Kotob,
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Kitchener

Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Holiday Inn Kitchener Hotel
Kitchener Holiday Inn
Holiday Inn Kitchener Ontario
Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Phone Number:
Region: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Kitchener
#2 Business Hotels in Kitchener
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 
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