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“Amazing service!” 4 of 5 stars
Review of Holiday Inn Kitchener

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Holiday Inn Kitchener
3.0 of 5 Hotel   |   30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada   |  
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Ranked #4 of 15 Hotels in Kitchener
Kingsville, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Amazing service!”
4 of 5 stars Reviewed February 21, 2013

I have stayed @ this hotel for the past 7 years for business. The reason I have stayed @ this hotel
it is clean,quiet but most of all the staff! Eva is simply the best! She makes sure my stay is comfortable and goes above and beyond! Hassen always welcomes me back and always make me feel like a special guest. The morning crew for breakfast Cassie knows what type of coffee I drink and makes my mornings when I stay! Overall when I travel it is nice to made to feel like your @ home!
M.Daniels

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, February 22, 2013
Good Day Milina D,

We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We would like to thank you for your loyalty. The holiday Inn Kitchener is proud to be your home away from home.

We appreciate your comments about the cleanliness of the Hotel and pride ourselves on going the extra mile to ensure you had a comfortable and memorable stay. We especially enjoyed reading that Eva, Hassen and Cassandra offered you exceptional service and we all can’t wait to welcome you back again to the Hotel in the near future.

Naji Kotob

Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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172 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Korean first
  • Any
English first
Piemonte
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 30, 2013

I stayed recently at the Holiday Inn Kitchener on the occasion of a business trip. The service is excellent and the staff very friendly. The hotel needs anyhow some restoration, since it's getting a little old, without the fascination of some older hotels.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, February 2, 2013
Dear olditaliantree

It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We pride ourselves on going the extra mile to ensure you had a memorable stay.
Moreover, we are pleased to hear that we met your expectation and thank you for your loyalty.

We are consistently renovating our rooms to keep them in the best possible condition; hopefully on your next business trip you will be able to book our Tower or new Executive rooms.

We would love to have you stay with us again, whenever you are in the Kitchener area. It would be our pleasure to see you again.

Naji Kotob,
Front Office Manager
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Toronto, Ontario
Senior Contributor
40 reviews 40 reviews
33 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 23, 2013

I stayed at this location two times for business. My company booked the hotel, I must say I was very impressed with Eva at the front desk, both times I was lucky enough to have her service at check in. She went far and above to ensure I was comfortable and happy with my room. Eva is the best!
I was the presenter at our seminar and must say the staff and food was great!
Would I go back? Yes for sure! Room was clean and comfy, stayed in the tower.
Shopping great in the area! St. Jacob not far from hotel, worth the drive!

Room Tip: Get a room in the Tower!
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, January 24, 2013
Dear HopeToronto_Ontario

We would like to extend our great appreciation to you, for sharing your kind comments with other Tripadvisor readers. We are pleased to hear that you’ve enjoyed your stay with us. Eva was the hotel employee of the month in November, and like all her colleagues goes the extra mile to ensure our guests have a comfortable stay.

We especially enjoyed reading that you found the rooms and the hotel in general very clean and comfortable. We have a strong Housekeeping team that continue to maintain Holiday Inn standards as well as their own standards on cleanliness daily.

I am so glad to hear that you enjoyed our business rooms in the tower and hopefully in the future you will be able to try our new executive business rooms. Thank you for choosing the Holiday Inn Kitchener and hope to welcome you back again in the future.

Regards,

Naji Kotob,
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Canada
1 review
5 of 5 stars Reviewed January 17, 2013

The hotel is located close to some good shopping and great restaurants. We weren't there long enough to use alot of the services offered but what we did use we found to be excellent. Comfy bed, clean rooms and very quiet.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, January 18, 2013
Good Day Paul C

We would like to extend our great appreciation to you, for sharing this wonderful comment with other Tripadvisor readers. We are so glad to hear that you’ve enjoyed your stay with us. We appreciate your comment about the cleanliness of the room and hopefully on your next visit you will take advantage of the services the hotel offers.

We would love to have you stay with us again, whenever you are in the Kitchener area. It would be our pleasure to see you again.

Regards,

Naji Kotob,
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
67 reviews 67 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 13, 2013 via mobile

The room was dated but clean. There was peeling paint in the bathroom and the drain was really slow in the tub. Our coffee cups and disposable glasses weren't replaced during our 2 day visit. The bed was comfortable and the room was quiet. Good water pressure. I would probably try the Hampton that is close by next time. Similar money but more up to date.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, January 15, 2013
Thank you very much for your review from your recent stay at the Holiday Inn Kitchener. It is only by hearing guest comments that we can make changes in the way that we do business to improve our service levels in all areas. We appreciate your general satisfaction with regards to the cleanliness of the room and bedding.

We consistently renovate and refurbish all our rooms every tree months, however, I will personally address your issues with the maintenance department to avoid it in the future.

Further, I would like to invite you to give us another opportunity to demonstrate the product and services we are used to providing to our guests. Please contact me either by e-mail at najikotob@fortisproperties.com or by telephone at (519) 893-1211.

Regards,

Naji Kotob
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 6, 2013

Check in was simple. Room was available at 4pm! Floor 2 room. Clean and no problems. Bathroom was cleaned and fully stocked. Even though it was busy it was not noisy. Would recommend. It was NYE so it was busy but all the staff was alert and assuring everyones safety.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, January 9, 2013
Good Day Wiseman,

We would like to thank you for sharing your kind comments with other Tripadvisor readers. We are so glad that the service provided met your expectation. Thank you for choosing the Holiday Inn Kitchener and hope to see you again in the near future.

Naji Kotob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lions Head
Top Contributor
53 reviews 53 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stay here when visiting family in the area, and find it to be a nice comfortable place. Cozy lounge and good food in the restaurant. Close to shopping etc. Will definitely stay here again.The pool was a bit over chlorinated and my hair got wrecked. Will not go in again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, January 9, 2013
Good Day 519jean

It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us and thank you for your loyalty. On the other hand, I will personally address the pool issue with our maintenance department.

We are looking forward to welcome you again at the Holiday Inn Kitchener in the near future.

Naji Kotob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kitchener

Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 15 Hotels in Kitchener
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kitchener 3*
Official Description (provided by the hotel):
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 
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Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Kitchener Holiday Inn
Holiday Inn Kitchener Ontario

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