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“good location” 4 of 5 stars
Review of Holiday Inn Kitchener

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Holiday Inn Kitchener
3.0 of 5 Hotel   |   30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada   |  
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Ranked #5 of 15 Hotels in Kitchener
Lions Head
Top Contributor
52 reviews 52 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
19 helpful votes 19 helpful votes
“good location”
4 of 5 stars Reviewed January 6, 2013

We stay here when visiting family in the area, and find it to be a nice comfortable place. Cozy lounge and good food in the restaurant. Close to shopping etc. Will definitely stay here again.The pool was a bit over chlorinated and my hair got wrecked. Will not go in again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Front Office Manager at Holiday Inn Kitchener, responded to this review, January 9, 2013
Good Day 519jean

It was very kind of you to take a few minutes out of your busy schedule to share your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us and thank you for your loyalty. On the other hand, I will personally address the pool issue with our maintenance department.

We are looking forward to welcome you again at the Holiday Inn Kitchener in the near future.

Naji Kotob
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 reviews from our community

Traveler rating
    55
    44
    40
    26
    16
See reviews for
42
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • French first
  • Korean first
  • Any
English first
Sombra, Canada
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 25, 2012

Stayed at the hotel on business. Great location, within walking distance of the mall. Very eager to please. Will definitely come back for a leisurely stay next time when the St. Jacobs market is open.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, January 2, 2013
Thank you for your positive comments! we are very pleased that you enjoyed your stay with us, and our convenient location, we look forward to you staying with us again. See you in the future and thank you for your loyalty!
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K-W, Ontario
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 8, 2012

There are much better hotels to stay at in Kitchener - Waterloo and I recommend those. If you do stay at the hotel, make sure to get in one of the updated rooms in the main building. Despite us specifically booking one of these rooms, we got stuck down in the back of the hotel where the rooms are run down, outdated and noisy. The front desk was not that concerned about addressing our concerns which just added to my disappointment here...

Room Tip: Ensure you book the rooms in the main building - the ones at the back are terrible.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, November 12, 2012
Thank you for your comments. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.
If you wish to discuss your experience further, please feel free to contact me at 519-894-8504. We appreciate your feedback and I look forward to talking with you.

-Courtney
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Ajax, Canada
Top Contributor
68 reviews 68 reviews
36 hotel reviews
Reviews in 31 cities Reviews in 31 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 30, 2012

This hotel is more for conferences and may not be for business travellers that would expect a quiter and slower environment after a hard day's work. I also find that it looks a bit dated in the lobby, swimming pool, exercise room including the rooms.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, October 31, 2012
Thank you for staying with us at the Holiday Inn Kitchener - Waterloo. We appreciate your feedback and will look into the comments you have made. We have just completed a brand new fitness centre, and renovated our lobby. We do consider ourselves a business travel hotel and really so apologize for you feeling like it was crowded. If you would like to discuss your feedback further please feel free to contact me at cfullerton@fortisproperties.com. Again thank you for your feedback.
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Glasgow, United Kingdom
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed October 29, 2012

This is the second time we have stayed at this hotel. The staff in the bar and dining room are very helpful and friendly especially Aleisha who was great with our grandchildren. The room was large and the bed was comfortable.I only have one complaint but it was an annoying one.We stayed in room 474 and the tap on the bath and shower dripped constantly.It was actually more than a drip! It kept us awake at night and after reporting it to reception three times we realised nothing was going to be done.We ended up turning up the air conditioning and putting a sponge in the bath so that we wouldn't hear it.We found this puzzling as everything else about the hotel was just great.

Room Tip: We all stayed in the tower this time but I preferred the balcony room we had last time facing the ou...
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, October 31, 2012
Thank you for staying with us at the Holiday Inn Kitchener - Waterloo, we appreciate your feedback. I want to apologize for your experience in your guest room, we do strive to deliver an exceptional experience and I have been in contact with our Maintenance department to get these issues looked at. We have passed on your comments about the restaurant to our staff as well. Again I thank you for your feedback as it is the only way we can learn and grow.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston, Canada
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 29, 2012

The Holiday Inn and Convention Centre in Kitchener was one of the most disappointing place I have been in for quite some time. First, the location of the room was at the furthest reaches of the hotel. Second, the 2nd level floors had no elevator to get to them. Third, the cleanliness of the room was atrocious, the balcony door did not lock at all; the track for the balcony door was caked in mud and grime; had to kill 2 millipedes in the room. The room walls are wafer-thin. There is no convenience store in the hotel, and none around the hotel unless you go to the gas station across the street. Great water pressure in the tub but you end up with water all over the floor!

Room Tip: Best advice: eat the pizza in the restaurant but do not stay here!
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  • Stayed October 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, October 31, 2012
Thank you for your comments. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.
If you wish to discuss your experience further, please feel free to contact me at 519-894-8504. We appreciate your feedback and I look forward to talking with you.

-Courtney
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
169 reviews 169 reviews
151 hotel reviews
Reviews in 120 cities Reviews in 120 cities
144 helpful votes 144 helpful votes
5 of 5 stars Reviewed October 24, 2012

This was a 4 night Business stay. It's always great to return.

Front Desk Staff is pleasant and helpful.

Rooms are exceptionally clean and comfortable. Well lit, and carpets are clean. Flat screen TV with about 50 channels and a great picture. Standard size work desk with electreical outlets. Beds are firm & comfortable, and all the rooms I've stayed in have been quiet. The thermostat controlled heat is totally quiet. I never knew when it was running.

Instant hot water in the shower, and good water pressure. Non-slip tub is a plus.

Lots of food & convenience stores close by, and a Mall is within a 1/4 mile.

The breakfast buffet is somewhat pricey, but well worth it. It's one of the best I've had.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKitchener, Guest Relations Manager at Holiday Inn Kitchener, responded to this review, October 31, 2012
Thank you for your continued loyalty to our hotel. We love to hear our guest comments about their stay at our hotel and hope that you will continue to provide us with your feedback at each stay. You kind comments have been shared with our staff, thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kitchener

Address: 30 Fairway Rd S, Kitchener, Ontario N2A 2N2, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Kitchener
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 15 Hotels in Kitchener
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Kitchener 3*
Number of rooms: 184
Official Description (provided by the hotel):
The Holiday Inn Kitchener - Waterloo Hotel & Conference Centre, winner of the Reader's Select Diamond Award for five consecutive years, offers you the finest smoke free hotel in the Kitchener area.Corporate guests looking for Kitchener or Waterloo hotels appreciate our location just minutes from Highways 401 & 8. We're close to area manufacturers and 10 km from the Technology Triangle. In Kitchener and Waterloo, our conference centre's 13,000 sq. ft. and 13 meeting rooms are unique. We can handle a board meeting or a major event for 600 guests. Naturally, we have a 24-hour business centre and free high-speed, wireless Internet access in every room. ... more   less 
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Also Known As:
Holiday Inn Kitchener Hotel Kitchener
Kitchener Holiday Inn
Holiday Inn Kitchener Ontario

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