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“Best Customer Service” 4 of 5 stars
Review of Comfort Inn Midland

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Comfort Inn Midland
2.0 of 5 Hotel   |   980 King Street, Midland, Ontario L4R 4K3, Canada   |  
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Hotel amenities
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2 Trips, 1 Night Free*
Ranked #3 of 8 Hotels in Midland
Hamilton
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“Best Customer Service”
4 of 5 stars Reviewed August 11, 2014

From the moment we stepped into the lobby to check in, we got smiles and were treated like personal house guests! The hotel is going through some renovations which is nice because we got a room with new carpeting, beds, linens etc...it was nice and clean. The free breakfast was great! (hot, eggs, sausage etc...) Thank you for making our brief stay enjoyable. Staff has a good sense of humor!

Room Tip: this hotel is on a main road with no special 'views'. Ask for a room WITHOUT a view and you...
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg S, Owner at Comfort Inn Midland, responded to this review, August 13, 2014
Hello,
Thank you for your recent Trip Advisor review.
The Comfort Inn Midland is a customer service company, that just so happens to offer overnight hotel guest room accommodation.
We all know that people remember exemplary customer service long after they've forgotten the price that they have paid.
I will be sure to pass along your kind words to the rest of the personnel here at the Comfort Inn Midland.
It was a pleasure to have you as our guest, and we hope to have an opportunity to welcome you back again soon.
Respectfully at your service.
Greg Swick, Comfort Inn Midland
705 526 2090 front desk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 reviews from our community

Traveler rating
    41
    31
    17
    5
    2
See reviews for
28
27
6
15
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
North Bay, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2014

Great location and recently updated and renovated . the staff were friendly helpful and always there. great renovation to continental breakfast room one of the best i ve seen anywhere. plus always a staff member there to help especially with the number of seniors staying at the hotel. When we arrived the owner himself was on a ladder cleaning the windows and gave us directions to a great local seafood restaurant by the marina. We would have never found it ourseselves. Great stay. Highly recommended hotel when travelling through Midland Ont

Room Tip: The non highway side of the hotel seems quiter with a serene view
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg S, Owner at Comfort Inn Midland, responded to this review, August 12, 2014
Hi,
Thank you for your recent Trip Advisor review.
We take a lot of pride in the cleanliness of our hotel, and in the breakfast that we serve our guests.
Our scrambled eggs are made from fresh eggs, not powdered as is common today and our hash browns are made from scratch every morning from locally grown potatoes.
I will pass along your kind words to the rest of the personnel here at the Comfort Inn Midland, and we hope to have the opportunity of welcoming you back again soon.
I am respectfully at your service.
Greg Swick, Comfort Inn Midland
705 526 2090 front desk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
4 of 5 stars Reviewed August 5, 2014

We were there for three nights and I can't say enough about the client service. All staff were very friendly and went out of their way to make sure our group was accommodated. A couple minor quirks were dealt with in a friendly, apologetic and swift manner. Well worth the stay when you are treated so well. The hot buffet is a big plus along with clean rooms.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg S, Owner at Comfort Inn Midland, responded to this review, August 6, 2014
Hi,
Thank you for your recent Trip Advisor review.
I think that Henry Ford had the right idea: "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages” – Henry Ford.
At the Comfort Inn - Midland, we take a lot of pride in our work and I will be sure to pass along your kind words to the rest of the personnel.
It was a pleasure to have your group as our guests, and I hope that you will come back again soon.
I am respectfully at your service.
Greg Swick, Comfort Inn Midland
705 526 2090 front desk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stouffville
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 5, 2014

All the staff here were extremely accommodating and very friendly and helpful. The breakfast supplied was above your average for a continental style buffet. The rooms clean but a little small. The sliding glass door from your suite to the parking lot was a nice touch though. My only complaint is that for what we paid for a two night stay, it was rather expensive! I have stayed at better hotels for much less.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg S, Owner at Comfort Inn Midland, responded to this review, August 6, 2014
Hi,
Thank you for you recent Trip Advisor review.
At the Comfort Inn - Midland, guest satisfaction is a significant priority, and it's a pleasure to work along side the dedicated team that my general manager has assembled.
Our guest room rates are typically a little lower than the other branded hotels in our community, and a little higher than our community's independent hotels.
July and August are high demand months, however, September is a terrific time to experience what our community has to offer. The weather is still awesome, and guest room rates are reduced.
It was a pleasure to have you as our guest, and I look forward to the opportunity of welcoming you back again soon.
I am respectfully at your service.
Greg Swick, Comfort Inn Midland
705 526 2090 front desk.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

My brother and I came up to Midland for a short holiday and would highly recommend the recently renovated Comfort Inn. The entire staff was friendly and helpful throughout our stay. The rooms are very clean and comfortable. There was always one of the staff at breakfast ensuring we had everything that we needed. We shall look forward to staying at the Comfort Inn the next time we vist Midland.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg S, Owner at Comfort Inn Midland, responded to this review, August 5, 2014
Hi,
Thank you for your recent Trip Advisor review.
I am happy to read that you enjoyed your stay with us.
We treat our guests like they are attending a extraordinary party, and we are the hosts.
It takes a lot of work to keep a hotel squeaky clean, but the girls at the Comfort Inn - Midland do it with pride, and a smile.
Having you as our guests was a pleasure, and we look forward to seeing you again soon.
I am respectfully at your service.
Greg Swick, Comfort Inn Midland
705 526 2090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

Have never given a rating for any hotel.this is A FIRST
THE STAFF WORKED THERE LEGS OFF TO MAKE THIS 2 DAY TRIP
WORTH THE DRIVE FROM Whitby,yes the rooms are small but 2 queens in the room
the most comfort we have ever had,Breakfast # 1 every thing fresh, Coffee kept coming
HOT AND GREAT WE checked out other HOTELS in MIDLAND
THIS BY FAR BEST PRICE AND SERVICE
GOING BACK IN THE FALL

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg S, Owner at Comfort Inn Midland, responded to this review, August 5, 2014
Hi,
Thank you for your recent Trip Advisor review.
It's great that you enjoyed your stay with us, and I will be sure to share your kind words with the rest of the personnel here at the Comfort Inn - Midland.
All the girls here take great pride in their work. That our guests notice and appreciate it, really fills their sails with wind.
It was our pleasure to have you as our guest, and we look forward to the opportunity of welcoming you back again soon.
I am respectfully at your service.
Greg Swick, Comfort Inn Midland
705 526 2090
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 2, 2014

The personable front desk clerk who was here when we checked in really set the tone for our visit. The staff at breakfast the next morning were also super friendly as were the cleaning staff. I have never seen a friendlier bunch!

Unfortunately, due to the recent renovations, the smell of the new carpet was incredibly strong. We had to pull out 2 of the extra glass panes in order to fully open the tiny window and we were able to air out the room and by the second day the smell was less noticeable.

Room and hotel are very clean and the king bed was incredibly comfortable. A great stay!

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg S, Owner at Comfort Inn Midland, responded to this review, August 5, 2014
Hi,
Thank you for your recent Trip Advisor review.
We stepped it up, and spent a little more than was required on the new king and queen beds, new bedding, new duvets, new soft and firm pillows, and new TV's. But it's been worth every penny.
We're very proud of our breakfast, and now serve home fried potatoes (locally grown) along side our scrambled eggs and sausage.
I am happy to hear that you enjoyed some of the attractions that our community has to offer.
It was our pleasure to have you as our guest, and hope that you will come back again soon.
I am respectfully at your service.
Greg Swick, Comfort Inn Midland
705 526 2090 front desk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Midland

Address: 980 King Street, Midland, Ontario L4R 4K3, Canada
Phone Number:
Location: Canada > Ontario > Midland
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Business Hotel in Midland
#2 Family Hotel in Midland
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn Midland 2*
Official Description (provided by the hotel):
The Comfort Inn provides warm hospitality, excellent guest service and comfortable rooms. Located on breathtaking Georgian Bay only 90 minutes north of Toronto. Our convenient location is accessible by snowmobile and offers easy access to restaurants, businesses and local attractions such as Martyrs' Shrine, Sainte Marie Amoung the Hurons, Wye Marsh and more. We offer Free continental breakfast, Free high speed internet, guest computer, Free daily newspaper and Free local calls. ... more   less 
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Also Known As:
Midland Comfort Inn
Comfort Inn Midland Ontario

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