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“Best Western Midland” 3 of 5 stars
Review of BEST WESTERN Plus Highland Inn & Conference Centre

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BEST WESTERN Plus Highland Inn & Conference Centre
3.0 of 5 Hotel   |   924 King Street, Midland, Ontario L4R 4L3, Canada   |  
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Ranked #5 of 8 Hotels in Midland
Kitchener, Canada
1 review
1 helpful vote 1 helpful vote
“Best Western Midland”
3 of 5 stars Reviewed August 7, 2014

Average hotel. Hotel run down but the price reflects that. Breakfast is the same thing every day and only offer snausage....no bacon (we stayed for 4 nights). We stayed in 'annex'...try and get the main hotel if you can. Closer trip to the pool and other amenities

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review, August 12, 2014
We thank you for your comments on your recent stay with us.
Sorry to hear that you did not like our breakfast.
We look forward to welcoming you back soon.
Thank you,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

230 reviews from our community

Traveler rating
    67
    72
    52
    29
    10
See reviews for
85
63
7
28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
London, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 6, 2014

We stayed at this place about a year ago. The overall quality of the rooms and communal areas are OK and in good shape. However, something odd happened when purchasing the night's stay on Expedia. Breakfast was included in our purchase and the pictures put up captioned as breakfast were showing a hot buffet. However when we got to the dining hall for breakfast, it was divided into a lower and upper deck (Reminded me of Titanic!!). It turns out that our breakfast includes only the continental breakfast and we were not allowed to enter the other section unless we paid extra! And the funny thing is that the term "continental breakfast" was never mentioned at all!!
To add more to this, I have been to so many places which served continental breakfast and always always there is at least boiled egg or ham and turkey. Nothing close to that here! Only pastries, toast, bagel, cheese and butter.
The other disappointing point was the pool maintenance. There were literally bats living in the pool area and flying around and very close to our heads! There was a piece of a broken glass just outside the pool which actually got into our friend's foot. We had to take it out ourselves and nothing serious happened. When we mentioned this to the front desk, they apologized and said they'd look into it but nothing more.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review, August 12, 2014
We thank you for your comments on your recent stay with us.
Thank you very much for sharing your feedback and highlighting the areas that need attention.
We look forward to welcoming you back soon.
Thank you,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
fairview, texas
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 6, 2014

Nice looking facility, pool magnificent, breakfast better than average. Good food and service in the bar and restaurant.

On the other hand, room was dirty and musty smelling. Furniture too big for the room. Contrary to the info, wifi did not work in our room. Desk attitude was unhelpful.

If you stay there don't take a room on the hill. Perhaps the rooms in the main building are livable.

  • Stayed August 2014, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review, August 8, 2014
Thank you for your detailed feedback on Trip advisor.
We appreciate your comments which help us improve our services.
Thank you and Best Regards,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
franklin, pa, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 6, 2014

very nice hotel. we had a family get together to celebrate a 25th anniversary. hotel was nice, as was the town of midland. we did not get a chance to try pool or hot tub unfortunately. breakfast was good, hearty and the eating area overlooks pool and is bright under skylights

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review, August 8, 2014
We thank you for your comments on your recent stay with us.
Thank you very much for sharing your feedback and celebrating your 25th Anniversary with us.
We look forward to welcoming you back soon.
Thank you,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whitby, Canada
Top Contributor
86 reviews 86 reviews
55 hotel reviews
Reviews in 56 cities Reviews in 56 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed August 5, 2014

We spent one night here, it's a good hotel but I want to share some details.
Room: large, clean, good cable TV selection (for the area), extremely comfortable matress.
Breakfast: basic but OK (and warm), a very large area with enough tables/chairs (some stairs might be involved).
Pool/hot-tub: more on the small side, as always depends on who else are using them at the same time. Didn't check the fitness room.
Free Wifi: not very fast but good enough (in a city with 17,000 inhabitants).
The window wall heating/cooling unit is pretty noisy (they usually are) and I haven't noticed a thermostat (so it's either on or off).
The building layout is unusual: some rooms seem to be motel style (outside entrance direct to the room) while in the main building half rooms have outside views (not much of a view) while half are oriented to the interior atrium (where the pool and breakfast area are located).
Probably the best choice in the area.

Room Tip: Personnally I wouldn't have liked a room with the window facing the interior atrium.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review, August 8, 2014
Thank you very much for sharing your experience with us,
It is a great pleasure to see that you enjoyed our hotel and services.
Thank you as well for complimenting our staff, this is a wonderful source of motivation for them.

We hope to be able to welcome you back soon.
Kind regards,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 5, 2014

Overall, the hotel room was ok though the building were pretty old, but the fact that there were not a functional WiFi system really pissed off all of my guests including kids. We had to go to the nearest Tim Hortons from time to time in order to access internet and WiFi. Hotel staff were not able to help for such a major communication problem.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review, August 8, 2014
Thank you for your detailed feedback on Trip advisor.
We are sorry to hear that the wifi did not work properly during your stay.
We appreciate your comments which help us improve our services.
Thank you and Best Regards,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014 via mobile

Very clean, great breakfast buffet, good location. Had other family with us with a total of three rooms. Everyone was pleased with the hotel & the staff. The breakfast was one of the best. Wi-Fi was great and that is a must.kids enjoyed pool.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MidlandOn, Manager at BEST WESTERN Plus Highland Inn & Conference Centre, responded to this review, August 8, 2014
Thank you for posting your comments on Trip advisor regarding your stay with us.

The entire team of the Best Western joins me to thank you very much for taking the time to share your feedback on Trip advisor and highlighting the areas you and your family enjoyed during your stay with us.
We hope to be able to welcome you back soon.

Yours sincerely,
Aziz Abid
Asst. General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plus Highland Inn & Conference Centre

Address: 924 King Street, Midland, Ontario L4R 4L3, Canada
Phone Number:
Location: Canada > Ontario > Midland
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Midland
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Plus Highland Inn & Conference Centre 3*
Number of rooms: 122
Official Description (provided by the hotel):
This premier Midland's only full service hotel in the Southern Georgian Bay area. The hotel recently received the prestigious Director's Award from Best Western International. CAA/AAA awarded the Highland Inn a Three-Diamond Rating. The hotel offers 122 recently renovated guest rooms with a variety of suites. Our enclosed Garden Atrium is a tropical garden featuring trees and lush foliage. Here you will enjoy the heated indoor pool, hot tub and sauna. Two restaurants on site. ... more   less 
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Also Known As:
Best Western Midland
Midland Best Western
BEST WESTERN Plus Highland Inn & Conference Centre Midland, Ontario

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