Not sure why the rave ratings? I've stayed at better Best Westerns. The property is located on the water, but when I looked out my window I was boxed in and all I saw was someone elses window. The hotel itself is located in an industrial area, so felt kind of out of the way and spooky.
The rooms needed updating for sure. Hotel staff were polite. I was originally travelling on my own, but a friend joined me at the last minute. At check-in, I was asked how many people, I said 2 and was charged an extra $20. For what? A continental breakfast of yogurt and water?
I will not be staying here again, I would not recommend this hotel. There is a Travelodge located in a better area that I will try next time I go to Owen Sound.
Don't stay in room 216, no view whatsoever, not even the parking lot!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am sorry that our hotel did not meet your expectations. Unfortunately, the hotel is not designed in a way that every room has a view of the bay. Still, there are many opportunities to take in this beautiful location and enjoy the waterfront. Our spa area and restaurant patio are in prime locations and are great examples of how every guest can enjoy a wonderful view of the bay.
The extra charge should only be for rooms with over three adults unless you stayed under a corporate or government rate. The standard increase is ten dollars after two adults and it covers the cost of breakfast and amenities used. Our continental breakfast comes complete with fresh whole and sliced fruit, yogurt, hard boiled eggs, French toast, muffins, pastries and a wide variety of breads and cereals. I am not certain if yogurt and water were just your choice, but there are plenty of options to enjoy.
Again, I apologize that your stay did not meet expectations. Better hotels certainly do exist and we acknowledge that. We do believe in our product and service at this hotel and i hope that you would give us another opportunity to show you why in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.