Stayed here for 2 nights in September 2013 on business. Horrible. Do not be fooled by their website claims of renovations! Yes the lobby has been upgraded and is pretty nice. However the rooms leave something to be desired, apparently only one tower of rooms is actually renovated. When I checked in I waited at least 10 minutes I don't recall there begin an SPG priority line. I was assigned probably the tiniest room they have, situated in the decrepit old wing right beside the elevator. Not satisfied I went back down and complained. Having made my reservations at least 10 days in advance, I wasn't satisfied with news that the hotel was now full. There was little acknowledgment of my SPG status - and finally after some back and forth I ended up in a room that was still very dated, but more reasonable in size so I could actually get some work done.
- The staff (if you speak to someone who is proactive and knows what they are doing) are generally helpful
- The Starbucks in the lobby was fully stocked and a great way to grab a quick bite in the morning
- The rooms while very dated, were clean
- Long waits at check -in
- Misleading claims of renovations
- Some rooms are ridiculously small
- Poor, poor acknowledgment of SPG status including upgrades and answering to profile request like rooms away from elevator.
- Poor service for things like room service pick up. The same tray of food left in the hallway around 9pm at night was still there at 9am the next morning. Gross.
Overall, would avoid it this hotel like the plague.
Request a room in the new upgraded/renovated wing.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for the great feedback you have provided. This level of detail is important for us so we know exactly how we can improve for future experiences.
In the meantime, please allow me to address a couple of your concerns. Please know that whenever possible, we do provide complimentary upgrades to our Platinum Preferred Guests - we appreciate your loyalty and strive to recognize that loyalty whenever possible.
We want to thank you for your patience while we had a rush of check-in with a full hotel. While making sure the needs of our guests are met, our front office agents also need to explain to each guest the vast amount of amenities that are available to them; such as our 25,000 sq. ft. athletic centre and their option to upgrade to our Club Level rooms with access to a newly renovated Club Lounge and its' services.
Due to the fact that we can not shut down our operation to renovate all the rooms at one time, we have to renovate them in groups. We apologize for any confusion and/or inconveniences.
We have given the mentioned concern to each appropriate department so we can improve on minimizing the disturbance of our guest's experience here at the Sheraton Parkway Hotel.
I really hope we can have another chance to welcome you back and hopefully change your perception of our hotel through good service and product quality.
We apologize again for the inconvenience you have experience here. You are welcome to contact us at firstname.lastname@example.org so we can further discuss the matter.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.