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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs
2.5 of 5 Hotel   |   14 Benjamin Rd & Farmer's Market Road, Waterloo, Ontario N2V 2J9, Canada   |  
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Ranked #2 of 9 Hotels in Waterloo
Certificate of Excellence 2014
Toronto, Canada
Senior Contributor
49 reviews 49 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
“Great stay”
5 of 5 stars Reviewed November 7, 2013 via mobile

Very comfortable. Bed was excellent as was bedding. Very pleasant sleep. Room was well allocated with great amenities. Breakfast was good and plenty to Choose from, but as the eating area was full, this was bothersome and I went back to my room with my plate. Wifi was good and overall a pleasant and short stay. But if you are in need of access to downtown, then this is far away so if the hotel was closer, it would be ideal if you don't want to drive back and forwards to the town centre.

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, November 9, 2013
Dear dan6789,

We are pleased to hear that you enjoyed your recent stay with us and we appreciate the time you took to fill out a review for us.

We are a brand new hotel with all the modern amenities that help our guests relax at the end of a busy day. Our complimentary internet, 42 inch HD TVs and Precor Fitness Facility are just a few things that help our guests feel at home.

Our hotel is conveniently located in the heart of St.Jacobs, just a few steps from the St.Jacobs Farmers Market and right across the street from the Outlet Mall. We are only a few kilometers away from the Conestoga Mall and a 10 minute drive to Uptown Waterloo

We hope to see you again soon and enjoy your weekend!

Sincerely,
Naushad Ismail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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124 reviews from our community

Traveler rating
    84
    28
    8
    3
    1
See reviews for
35
31
3
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Any
English first
Tammyns2001
1 review
5 of 5 stars Reviewed November 4, 2013

I have been spending a lot of time in the St Jacobs area over the past few months for business and after trying a couple other hotels in the area, I have decided that this one is the best. The main reason for this is the staff are so friendly. They know me by name, remember what room I like while here and go out of their way to make me feel at home. I am extremely impressed with Nayrie at the front desk. She always welcomes me home from a day at work with her friendly smile. She is quick to address any issues I may have - although there have been very few, she will always do her best to help out - She shared her knowledge of the area for things like where to eat, where to go for entertainment, she even shares her chocolate with me : ) She goes above and beyond to make the customers feel that they are valued. Thank you to Nayrie and the rest of the front desk staff for making my extended stays away from home more enjoyable.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, November 5, 2013
Dear Tammyns2001,

I would like to thank you for taking the time to write such a wonderful review about our hotel. All our staff takes pride in working at this hotel and we are pleased to hear that your repeated stays with us have been an enjoyable experience.

If you haven’t found out already we purchase our complimentary hot buffet breakfast fruit from the local St.Jacobs Farmers Market. Our lobby furnishings, artworks, quilts and custom glass were designed to the appeal of the St.Jacobs atmosphere and the local Mennonite community.

We look forward to seeing you again soon and have a great week!

Sincerely,
Naushad Ismail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Randolph, New Jersey
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 28, 2013 via mobile

There is not much to do in Waterloo Canada. The most exciting thing to do is to go to the local arena and catch a junior league hockey game. Some of the young players on their way to the professionals . I stayed at the recently renovated Holiday Inn. It was not bad. I stayed in a suite which was very nice. The food there and at nearby restaurants was pretty poor. Otherwise if you have to be in Waterloo stay at a nice hotel - the Holiday Inn.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, October 31, 2013
Dear Henry B,

I would like to thank you for taking the time to fill out a review for our hotel. We are a brand new hotel that was beautifully designed and inspired by the local Mennonite and St.Jacobs community.

I am sorry that the Waterloo Region did not draw to your specific interests. Many of our guests enjoy the local St.Jacobs Farmers Market and the shops located in St.Jacobs and Uptown Waterloo. Waterloo also hosts many festivals and events, such as Oktoberfest. Next time come and talk to the front desk staff, we will be more than happy to provide you with local events taking place and fun activities to do in the area.

Our complimentary hot buffet breakfast is very popular with our guests and we offer many food options for everyone. Jacks Restaurant, which is directly beside us, offers a variety of family friendly food in large quantities that many of our guests take advantage of.

We appreciate your recommendation to stay with us and we look forward to seeing you in the future!

Sincerely,
Naushad Ismail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener/waterloo
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2013

The most Beautiful Hotel In Waterloo-St.Jacobs area , hotel is clean ,beautiful ,bright and helpful Staff , I would recommend everyone to stay there , loved the complimentary breakfast as well ,looking forward to stay there again !!

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, October 31, 2013
Dear Nbingz,

We appreciate the time that you took to write us a wonderful review on Tripadvisor. Our staff takes pride in this hotel, the amenities it offers and the welcoming atmosphere it holds.

Our lobby furnishings, artwork, quilts and custom glass were all designed to incorporate the local Mennonite and St.Jacobs community. We also purchase our complimentary hot buffet breakfast fruit from the St.Jacobs Farmers Market that is just steps away from the hotel.

We look forward to seeing you again and I hope you enjoy your weekend!

Sincerely,
Naushad Ismail
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed October 24, 2013 via mobile

I have stayed there Oktoberfest weekend ,it was a great experience for all of us ,hotel and rooms are beautiful ,clean ,fresh new ,breakfast was great and complimentary pool and fitness centre were awesome !!! The most helpful front desk stuff ever ,we enjoyed and loved our stay there see you next year for sure ,can't wait for it !!

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, October 25, 2013
Dear Tripdiscover12,

Thank you so much for taking the time to share your feedback regarding your recent stay at our brand new hotel.

It always so humbling to read the many positive comments that we regularly receive. Our staff always goes above and beyond to ensure that we not only meet, but exceed our guests expectations.

Our beautiful hotel was inspired by the local Mennonites from St.Jacobs. Whether its the furnishings and quilts in the lobby, or the custom glass and artwork all of our guests agree that it is truly a unique experience to stay with us.

We are so happy that you enjoyed your stay and we look forward to seeing you again in the future. All the best!

Sincerely,

Naushad Ismail
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courtice, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 21, 2013

Though I wasn't able to keep my reservation, when I called to cancel, I was pleased with the interaction when dealing with the General Manager - Naushad.

From what I've read and heard, this is a lovely hotel and I look forward to staying on my next trip to Waterloo.

Good rates too.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, October 23, 2013
Dear atomasek22,
Thank you so much for taking the time to share your recent experience with other visitors. It was my pleasure to accommodate your needs.

Our beautiful new hotel was inspired by the local Mennonites of St.Jacobs. From the lobby furnishings, artwork, and quilts to the custom glass it is a truly a unique experience.
We also purchase our fresh fruit, for the complimentary Hot Breakfast, directly from the St.Jacobs Farmer's Market across from the hotel.

I'm so sorry you couldn't stay with us on this trip, however we look forward to taking care of you again in the future. All the best!

Sincerely,

Naushad Ismail
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsville, Canada
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 19, 2013

After doing my usual search through trip advisor for a hotel in the St . Jacobs area, we decided to give the Holiday Inn Express suites a try (Oct 16 , 2013) , and it did not disappoint ! We walked in and noticed how fresh and clean the lobby was , we then were greeted right away by who we think was the manager ,asked him if he was the one replying to everyone's comments on trip advisor , as I think its pretty cool when they do , shows they care ! Anyways he was very courteous , and welcoming with a great personality. After he noticed that it was just my wife and I , he upgraded us from our two bed room , to a room with a king bed (319) , which was just perfect !! Thank you :) One really cool thing he showed us was a large touch screen tv in the lobby that stores pretty much any information you need on the area , restaurants, entertainment etc .. used that a few times during our stay .
The room was very clean , lots of room for the two of us , Fridge , 42" TV , and a large clean vibrant bathroom . The room was perfect and we had no issues ! Maybe next time we will try a suite with the Jacuzzi !!
The next morning we went down for the complimentary breakfast , really impressed with that as well ! Fresh Fruit , Yogurt , Eggs , Sausage, Pancakes , coffee , juice and the list goes on , really good job with that guys ! The girls in the breakfast area are really nice , so kudos to them as well !
Looking forward to staying at The Holiday Inn Express again !

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naushad, General Manager at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs, responded to this review, October 20, 2013
Dear Dwntime,

Thank you so much for taking the time to share your recent stay at our brand new location. It was definitely an honour and a pleasure to have the opportunity to take care of you during your trip to Waterloo/St.Jacobs.
Our beautiful new hotel has been inspired by the local Mennonites of St.Jacobs. From the lobby furnishings, artwork, and quilts to the custom glass it is a truly a unique experience.
We also purchase our fresh fruit, for the complimentary Hot Breakfast, directly from the St.Jacobs Farmer's Market across from the hotel.
Guests also love the touch screen "go board" in our lobby that helps them quickly print or text message (to their mobile device) directions to local restaurants and attractions.
Our staff always prides ourself in serving others. After all that's why we're here. We look forward to taking care of you again in the future.

Sincerely,

Naushad Ismail
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Waterloo - St Jacobs

Address: 14 Benjamin Rd & Farmer's Market Road, Waterloo, Ontario N2V 2J9, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Waterloo - St Jacobs 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
Our hotel will feature a free complimentary Express Start Hot Buffet Breakfast which is an ideal way to start each day for your group featuring two hot items daily – omelets with cheese or scrambled eggs, sausage or bacon, and biscuits, plus much more. Our hotel features free outdoor parking available on site and an indoor saltwater pool, with a kid’s play area, available to relax in after a long day. Our 100% smoke free guest rooms are very spacious and feature a small fridge, 42” flat screen TV, coffee maker, microwave, iron & board, in room safe, full cable, and pay per view movies. Each of our guest rooms also feature exclusive Bath & Body Works soaps, shampoos, and lotions.Our hotel is conveniently located directly across from the St. Jacobs Factory Outlet mall and St. Jacobs Farmers Market, which features fresh foods daily. For dining experiences Jack’s Family Restaurant is only a short walk from the hotel, and for other dining experiences our friendly and courteous staff is always excited to help and give great suggestions.Within our hotel we have an extensive fitness area with new cardio and weight training equipment, guest laundry services, and 2 elevators for your convenience. We also have 1200 Square Feet of Meeting Space ideal for any corporate function or event. ... more   less 
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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario

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