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“still love it!” 5 of 5 stars
Review of Courtyard Waterloo St. Jacobs

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Courtyard Waterloo St. Jacobs
3.0 of 5 Hotel   |   50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada   |  
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Ranked #4 of 9 Hotels in Waterloo
London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“still love it!”
5 of 5 stars Reviewed April 22, 2014

this was my second time staying here and i just loved it even more! i stay in waterloo pretty often and always try different hotels. This one is my favourite and the staff are just so friendly! great job courtyard!

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, August 4, 2014
Good day,

Thank you so much for taking the time to provide feedback on TripAdvisor regarding your recent stay with us.

I am so pleased to hear that you had an enjoyable stay and that you got to experience St. Jacobs and all its treasures!

We look forward to welcoming you back when you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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178 reviews from our community

Traveler rating
    87
    58
    15
    8
    10
See reviews for
31
45
7
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Guelph, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 17, 2014

My wife and I have stayed here a few times now. We returned because it is a great location.
Minutes from bueatiful Waterloo, Ontario this area has a lot to offer.
The room was well spaced out and very clean. Modern make up of rooms and inviting lobby were attractive. The cafe boasts a StarBucks and nicely kept booths to enjoy a light meal. Location is extremely close to St. Jacobs and right across the street from the St. Jacobs Market.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William_MacCallum, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, August 4, 2014
Good day,

Thank you so much for taking the time to provide feedback on TripAdvisor regarding your recent stay with us.

I am so pleased to hear that you had an enjoyable stay and that you got to experience St. Jacobs and all its treasures!

We look forward to welcoming you back when you are in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 14, 2014

great trip to waterloo. New hotels in area but this hotel is still the best. I love the new restaurant concept. The grab and go concept is good. The gym is very good. The playhouse theater next door is good if you have an evening free

Room Tip: I got the room facing front on 3rd floor. Good size room
See more room tips
  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review, May 8, 2014
Thank you for taking the time to write such a nice review. We are so happy you enjoyed your room and our oursite restaurant The Bistro. We look forward to having you with us next time you're in town.
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Guelph, Canada
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 16, 2014

I stayed in the Marriott Courtyard St Jacobs on a free voucher last month. I was impressed with the room and the look of the hotel. The lobby is really nice, and the Bistro has a really good breakfast tacos and Starbucks coffee. It also has a bar open until about 10 pm. It is located next to the St Jacobs Playhouse and very near Jacks restaurant. A short drive away is the town of St Jacobs which has some charming shops, and the St Jacobs outlet stores are even closer. St Jacobs is a nice place to get away for a night in the summer especially. This winter visit was a nice night away for a change of scenery..

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review, March 18, 2014
Thank you for your comments about your recent visit to the area. We are very lucky to be part of the St Jacobs community in all it has to offer. I hope you have an opportunity to visit us again soon.
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Lindsay, Canada
Top Contributor
73 reviews 73 reviews
26 hotel reviews
Reviews in 34 cities Reviews in 34 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed February 27, 2014

A hotel that has exactly the breakfast options I want--I love it! I don't want fancy buffets or even sit-down service when I'm travelling on business; I just want to be able to get really good coffee (they have Starbucks) and a simple bagel or yogurt or fruit or breakfast sandwich, all of which they offer. I love the location on the edge of Waterloo and close to scenic countryside, and the renovations and new decor are really lovely. Sparse on in-room information, but I guess they figure you'll look it all up on the free in-room Wi-Fi. Would be a nice spot for families in the summer visiting the farmers' market ans surrounding area.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review, March 18, 2014
Thank you for your compliments about The Bistro Restaurant, guestrooms, Wi-Fi and location. We hope you can come back to visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Top Contributor
161 reviews 161 reviews
23 hotel reviews
Reviews in 56 cities Reviews in 56 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed January 31, 2014

We stayed at this hotel overnight while attending a friend's anniversary party. We were told that this was a Best Western Hotel before and was renovated approximately a year and a half ago. Great location which is not far from the highway exit and down the street from the St. Jacob's Farmer's Market, although the address is Waterloo. The hotel is very clean with modern decor. The rooms are spacious with comfortable beds and clean. We ordered snacks from the on site restaurant and received our food promptly. Breakfast was included with our room stay and provided quite a few options. We will stay here again!

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa G, Front Office Manager at Courtyard Waterloo St. Jacobs, responded to this review, March 18, 2014
Thank you for taking the time to share you kind words. We are very happy you enjoyed your stay and look forward to having you as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed January 3, 2014

We stayed 1 night after a party in Waterloo.
Check in fast, friendly.
Hotel has just been renovated so looked awesome.

Area is nice, we went for a short hiking along a river in St. Jacobs, visited local stores, had lunch in a Benjamin's restaurant.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review, January 8, 2014
Thanks for your review. We're glad that you enjoyed your stay with us, and in the beautiful St. Jacobs area. There is lots to experience here, so we hope you'll come and stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 9 Hotels in Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been been recently renovated & features the Bistro Restaurant serving breakfast (6am - 10am) & dinner (5pm - 10pm) daily. All rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

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