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“Great stay” 5 of 5 stars
Review of Courtyard Waterloo St. Jacobs

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Courtyard Waterloo St. Jacobs
3.0 of 5 Hotel   |   50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada   |  
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Ranked #3 of 9 Hotels in Waterloo
Certificate of Excellence 2014
Ottawa, Canada
Top Contributor
105 reviews 105 reviews
13 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
“Great stay”
5 of 5 stars Reviewed January 17, 2013

I stayed over the weekend recently for a swimming competition. Last year it was a best western under construction, well it was worth the Reno - nicely appointed rooms and a grand lobby with interactive screen providing news, directions, etc. the staff were courteous, polite and extremely responsive (arriving in our room within 5 minutes of a call when one of the girls spilled parmesan cheese all over the carpet). We had a king bed with pullout couch and the room was spacious and clean - the free breakfast included was ok.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 6, 2013
I’m so glad to hear your group enjoyed your stay. We are now offering a made to order breakfast at our onsite Bistro. I hope you have a chance to stay with us again in the future.
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136 reviews from our community

Traveler rating
    84
    39
    6
    4
    3
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19
36
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48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Any
English first
Guelph, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2013

I'm trying my best to find a Marriott that I've stayed at to be a worse experience than ANY other hotel I have been with.. this one wasn't the one either.
This Marriott is nice basic courtyard hotel. Stayed here 1 night with the misses and used the work out area which was very clean and very well put together. The room was spotless, smelled great, and everything was working. I found everything in this hotel was placed accordingly, nothing felt out of place even the TV was able to pull out and you could watch it from your bed. The lobby was very well put together with the colors and atmosphere. Same went for the restaurant that had great sitting areas and prices weren't to shabby. Only bad thing I could say is not enough sound proof walling, we were able to hear the gentleman upstairs sometimes walking around - total random times, almost like in one part of the floor panel it was very thin.
We decided not to eat at the restaurant sadly so I can't say much about it, bad choice, instead we went to Sobys down the road and picked up a sandwich and salad to go. Wasn't very exciting and mushy.. wish we had spent the extra to try something in the hotel.

We may be back! Or continue to try other marriotts!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William M, General Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 28, 2015
Good day,

Thank you for taking the time to provide your feedback on TripAdvisor regarding your recent stay with us. I am so pleased to hear it was an enjoyable one!

While there are numerous hotels in the area to choose from we thank you for choosing ours to stay at. We look forward to welcoming you back the next time you are in the Waterloo/ St. Jacobs area!

William MacCallum
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Mississauga, Canada
Top Contributor
68 reviews 68 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed December 14, 2012

This hotel is located at the extreme north end of Waterloo, about 5 min from St.Jacobs and an easy walk from the St.Jacobs Farmers Market & Outlet Stores. It is also beside the St.Jacobs Playhouse and Jack's Family Restaurant (good foor and large-ish portions).

The hotel is only 3 stories and quiet. The lobby was very nice - we did not get to try the on site restaurant but it looked appetizing. Check-in was fast and efficient; We had booked for a Queen room but were upgraded on arrival to a King Suite, which was well furnished and included a hot tub and fireplace. We had no problems with service (we didn't need to call for anything). We did not use the laundry or gym.

We only stayed the one night, but would definitley plan on staying there again for our next visit.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa G, Manager at Courtyard Waterloo St. Jacobs, responded to this review, February 6, 2013
Thank you for the great comments. We are very lucky to have such good neighbors like Drayton Theater, The St Jacbos Outlet Mall and Jacks Restaurant. I look forward to welcoming you to the area again.
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Additional Information about Courtyard Waterloo St. Jacobs

Address: 50 Benjamin Road East, Waterloo, Ontario N2V 2J9, Canada
Location: Canada > Ontario > Region of Waterloo > Waterloo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in Waterloo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Waterloo St. Jacobs 3*
Number of rooms: 118
Official Description (provided by the hotel):
The Courtyard Marriott Waterloo St Jacobs (formerly the Best Western Plus St Jacobs Country Inn) has been been recently renovated & features the Bistro Restaurant serving breakfast (6am - 10am) & dinner (5pm - 10pm) daily. All rooms have a small fridge, microwave, coffee maker, hair dryer, iron and ironing board. ... more   less 
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Also Known As:
Best Western Plus St. Jacobs Country Hotel Waterloo
Best Western St Jacobs Country Inn Waterloo
Best Western St Jacobs Country Inn Hotel Waterloo
Waterloo Best Western St Jacobs
Best Western Waterloo
Country Inn Waterloo
Waterloo Country Inn
Best Western Saint Jacobs Country Inn Hotel Waterloo
Courtyard Waterloo St. Jacobs Ontario

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