8 families stayed at this hotel for a wedding, even though the bride/groom had organized a different hotel for guests to stay at - we chose to stay at this particular hotel because they offered a room that was wheelchair accessible. The reservation was made months in advance, and was very specific about the wheelchair accessible room, and all was agreed to by the hotel.
When we showed up, it turned out that the hotel had given that room away to someone else. No apology, no attempt to help make it better, "we didn't get word of this until a week ago" they said. But the reservation was made directly with the hotel!
So a 70+ year old woman who recently had her leg amputated gets to stay in a regular room without the required aids to mobility. What's worse was the hotel's complete lack of any kind of apology or attempt to make the situation any better. The only reason any of us were staying at this hotel was for that one room, and they gave it away!?!
For what it's worth, when we were waiting to check in, the group in front of us was having to argue with the front desk that they did in fact have a reservation - including showing them the email directly from the hotel on the person's phone confirming the reservation - but the hotel didn't have a room for them. They admitted "yes, that's a confirmation email from us, but we don't have you in the system, so we don't have a room for you."
Other than that, the hotel is noisy, lame breakfast, and far below the level you'd expect from Marriott.
There's a Motel 6 across the street - go there! I'm sure you'll be treated with more respect at least.
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- Also Known As:
- Residence Inn Whitby Hotel Whitby
- Whitby Residence Inn
- Residence Inn Whitby Ontario