We have stayed at this hotel many times, but this will be our last.
There has been a continual decline of the property’s appearance, but we’ve always written it off as being general “wear & tear” however, during this visit we found out why there is such a rapid decline.
5 different sports teams were staying at the hotel, and had free run of the building. Kids were running in the halls, doors were propped open so that everyone could “talk” to one another room to room...pure pandemonium.
Moving to a different floor wasn’t an option, as the teams had been spread throughout the 3 floors “to keep certain teams apart” and “to keep the peace”.
Peace? What peace?
At 6 o’clock in the afternoon, we had the door to our room closed, the doors to our bedroom closed, (suite) the heating was on, as was the TV, but we couldn’t hear the news over the ruckus in the hallway. A call to the front desk had a staff member come to our floor and ask the children to return to their rooms and to be quiet, but after he returned to the front desk, it was back to the boisterous behaviour once again.
Another call near 10 p.m. was unable to exact any results. The management had done all that they could – sorry.
When leaving, about 11 p.m., we noticed that the main floor was awash with a sea of kids and adults, all of whom didn’t seem to care how loud they were, or just how disruptive they were acting.
It appears that Quality Suites are taking the overflow from the neighbouring Travelodge, which has similar comments about rowdy sports teams.
The management appears to be more concerned about that quantity of guests rather than the quality of their guest’s experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.