Booked my room over a week in advance. Have stayed here at least 5 times before and knew it wasn't top quality but have been over all satisfied enough to re-book. Unfortunately, this time will have to be the last.
Booked online expecting to pay the rate displayed on their website. Informed on arrival that $10 more is added when booking online (through booking,com). This fee was not disclosed upon booking. I was not willing to pay more, nor was I willing to accept a one-bed room (one adult, two children). Told the in-room phones were down and no one could come to fix it before the following day.
Quickly checked into the room and found the mini fridge was not on. Understandable as they did not expect anyone to be using that room- I'm sure they would have turned on the fridge in the room they expected me to take. Put our breakfast in the fridge hoping for the best and went on with our day.
Came back to the room in the evening. Youngest child wanted a bath- the lever to turn off the shower head was broken. Had to lay the shower head in the bathtub to fill it. Tub had a filthy soap ring around it. Shampoo packets were very difficult to open as they have no tear tabs and actually show they require scissors to open. I didn't bring mine. :/
Old, dirty Slurpee cup was found by my youngest just under one of the beds. I left it there.
Beds uncomfortable. Maybe I've been spoiled by my own mattress at home, but these were horrible to me and I slept only about 5 broken hours.
Morning coffee: The coffee maker was stored on the counter to the left of the sink. There is no outlet there. The only available outlets are: on the OTHER side of the sink (had to balance the tray on the edge of the sink to run it as there wasn't enough room for it there. The other two outlets are near the front door (the a/c unit uses it), the one the alarm clock and lamp are plugged into near the bed (none unused), and the one the TV and fridge are plugged into. There was one available outlet there for me to charge my phone but I was worried about plugging it in there.
Received an email at 6am from cooking.com telling me that my booking had been cancelled. Reason: I had not checked in. It said I would be charged the full amount,. I quickly emailed them back to tell them the truth so I would not be charged the fee. Heard back within two hours that the hotel confirmed I did stay there and therefore would not be charged the cancellation fee.
The positives: I love the location and will be sad to have to find a new hotel when I come to visit. It is right in the neighbourhood I grew up in so I enjoy being here- it's as close to home as I can get. Also when we first walked in, the room actually smelled clean. It is a non-smoking room and does not smell like anyone had ever violated that rule. It is also a fairly decent sized room. As well, in the summer we love the pool. The surroundings are beautiful and the water is never too cold- although we only have ever used the pool on two different stays.
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- Also Known As:
- Canadiana Inn Whitby, Ontario