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“Lovely hotel” 4 of 5 stars
Review of Sheraton Montreal Airport Hotel

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Sheraton Montreal Airport Hotel
3.5 of 5 Hotel   |   555 Boulevard McMillan, Dorval, Quebec H9P 1B7, Canada   |  
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Breakfast for 2 Included
Ranked #3 of 7 Hotels in Dorval
WIGAN
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“Lovely hotel”
4 of 5 stars Reviewed November 14, 2013

A lovely hotel with very contemporary reception, bar and lounge areas. Very plush rooms with lovely bedding. Large ensuite with palatial shower. Coffee making facilities in the room. Breakfast buffet style and perfectly adequate. Helpful staff and stress free shuttle bus to and from the airport.

Room Tip: Ni airport noise in the rooms
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  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin G, General Manager at Sheraton Montreal Airport Hotel, responded to this review, November 20, 2013
Thank you for taking the time to review the hotel on your stay with us. Terrific to read you enjoyed the renovations that have been taking place and the level of service we do provide. Much appreciated and hopefully we will be seeing you again. Best regards, Kevin.
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325 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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Houston, Texas
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 30, 2013

This hotel does not look so great from the outside, but it is very well appointed for a airport hotel. Front lobby and common areas are very nice and well taken care of, front desk personnel are very helpful and professional, and outdoor and pool area are a nice "oasis", although the pool closes a little early. We took three children on an urban vacation, and the commuter shuttle to the airport was a convenient way to hop on the bus to downtown Montreal. I am giving this four-stars because the rooms are a bit small.

Room Tip: Get a room on the ground floor facing the pool
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin G, General Manager at Sheraton Montreal Airport Hotel, responded to this review, November 3, 2013
We appreciate the time you have taken to review your stay with us. Great to read you enjoyed the level of service and services we provide our guests. We do hope you stay with us again. Best regards, Kevin.
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Champaign, Illinois
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 23, 2013

I stayed in this hotel for business last September for 4 night, attending and taking part in a technical seminar.

The hotel and staff are very helpful, their non-stop shuttle makes getting to and from the airport a breeze, and the room was quite nice and quiet. I may not have liked the thick quilt like a duvet and prefer thinner covering but that is just a personal thing.

The meeting room and set-up was great. When I expressed my opinion that I did not like the class-room arrangement, the staff jumped right on it and in 10 minutes reconfigured the room to my liking.

The light buffet lunch was the absolute best I have seen anywhere, and I was surprised at the quality of the food, which usually is mediocre in such event. They were great.

I had a slight problem on checkout where they would not confirm my comped and paid room which the conference has taken care of, and they wanted me to pay for it. I disagreed and showed them the paperwork and contract. They agreed to leave the account open until they talk to the right person on Monday. To their credit, they called my office in U.S. on Monday and said all it well and it is taken care of. They handled this very professionally.

The hotel is a little remote, and if you have no other transportation, you are stuck...but this is a great hotel and I will be looking forward to stay there again if the opportunity arises.

Room Tip: If you have no personal transportation, take the shuttle to the airport and there you take a bus to...
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin G, General Manager at Sheraton Montreal Airport Hotel, responded to this review, October 27, 2013
Thank you for taking the time to write the review on your stay with us. Good to read you enjoyed your stay. The hotel is ideally located and has the facilities, services for all sizes of meetings. We do look forward to seeing you again. Best regards, Kevin.
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Salt Lake City, Utah
Top Contributor
317 reviews 317 reviews
92 hotel reviews
Reviews in 133 cities Reviews in 133 cities
166 helpful votes 166 helpful votes
5 of 5 stars Reviewed October 20, 2013 via mobile

This is one of the top hotels I've stayed at in North America!
It's fairly new and it's been well looked after. It may look like much from outside but inside you are greeted with large and modern spaces decorated with luxurious furniture.
The reception staff were all helpful and professional, and quickly got me checked in.
My room was the perfect size and filled with every convenience.
It was clean and the bed was amazingly comfortable with wonderfully soft sheets.
The shower was powerful and provide continuous hot water.
The hotel restaurant is also excellent serving up delicious food of the highest quality.
Location is 2 min from the airport and if you are needing to get downtown it is easy to get the shuttle to the airport and catch the "747" bus into town which is $9 for the whole day and takes around 30min.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin G, General Manager at Sheraton Montreal Airport Hotel, responded to this review, October 24, 2013
Thank you for taking the time to write such a wonderful review of our property and our associates. We are all extremely proud of the hotel and truly appreciate all our guests for staying with us. I do hope we see you again at the hotel. It would be my great pleasure to thank you in person. Best regards, Kevin.
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Halifax, Canada
Top Contributor
203 reviews 203 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed October 19, 2013

We recently spent 1 night here,after our flight was cancelled. This was close and convenient to the airport.
The hotel was renovated not that long ago and is visually beautiful! The front desk staff were very friendly and helpful.
The room is beautiful and the beds were heavenly and the pillows amazing. We stay in a lot of hotels and this was truly perfect!
I would also like to comment on the lounge staff. As we had arrived late,the restaurant had just closed. We had been flying since early morning and had several flight delays at airports. We were tired,frustrated and very hungry.We hoped to get a drink in the lounge and maybe a snack. Sylvain was our waiter and was so helpful. There was no food in the lounge,as the restaurant had closed. But,he found us 1 small leftover pizza to heat up for us...from the kitchen. He brought us each a package of nuts and asked if we wanted some bread-if we were still hungry. He went above and beyond!!! That is what the Hospitality Industry is all about and he is a natural!
He was attentive and very engaging to talk to. Thank you Sylvain for a wonderful memory of the Sheraton in Montreal!

Room Tip: Our room faced the airport but we never heard a thing! The darkened shades made for a perfect sleep.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin G, Front Office Manager at Sheraton Montreal Airport Hotel, responded to this review, October 24, 2013
We are all very happy to read that you had a great experience with us on your stay with us. I will pass along your kind words to Sylvain, I know he will be very appreciative of them as we are of him. Always looking to exceed guest expectations. Hopefully your next stay with us will be for longer under better circumstances. Truly appreciated the time you took to write this review. Best regards ,Kevin.
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Qualicum Beach, Canada
Top Contributor
107 reviews 107 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed October 15, 2013

Our room was facing one of the runways and if you like that kind of thing you can just about spit out the window at the planes. The obvious downside is the noise from the jets which does seem to stop late into the evening.
This was the last stop of our vacation in Quebec and out of all the different rentals etc. this was by far the most comfortable bed.
The wifi was free, which is always a big asset for me as i hate being nickle and dimed by some of the larger hotels. So this was a real plus.
The only thing that i could describe as negative was the carpet nail that stuck through the carpet and poked my wifes foot. We did report this to maintenance and the person at the counter was helpful and apologetic.
Ending on a positive note, the shuttle from here to the airport runs every 15 minutes and was free and had good service.
If you are searching for a good place to spend before flying out, this is a great option.

Room Tip: if noise is a problem for you due to constant jet takeoffs then request a room facing away from the...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin G, General Manager at Sheraton Montreal Airport Hotel, responded to this review, October 20, 2013
Thank you for taking the time to review the hotel on your stay with us. We appreciate your feedback and do apologize for the mishap in the room. We do endeavor to exceed guest expectation, the hotel is a great option by the airport. Best regards, Kevin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 8, 2013

My husband and I just stayed here over the weekend. We chose the hotel for several reasons... LOCATION was good, easy to get to from the highway (although some construction/road closure gave our gps a hard time).
PRICE was very reasonable. Cost us about $120/night. However - we were a little shocked at checkout to discover was had to pay $11/day for parking. Not a big deal, but would have been nice to know upfront.
SERVICE was fantastic. Everyone was accommodating and friendly.
ROOM was spacious and clean and the bed was amazingly comfortable. There is a small fridge (which was nice to keep some water/juice in).
POOL... so, this was the main reason I booked the hotel. I really wanted a nice pool to swim in and relax. It did not disappoint. It's a heated pool (stays around 85 degrees) and when it's not too cold out, they lift the doors so you can also swim outside as well. It was cool to watch the airplanes take off while sitting in the pool. They have a dedicated person at the pool who hands out towels and takes care of things (nice touch)....it's a spacious pool and more than enough room for hotel guests to swim (along with the locals who come in to use the pool for laps).

*** For those who are concerned about the airport noise....it really wasn't bad. In fact, after the first hour in the room we stopped noticing the airplanes taking off. I did however have a white noise machine with me, so it did drown out some of the noise.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin G, General Manager at Sheraton Montreal Airport Hotel, responded to this review, October 20, 2013
We truly appreciate you taking the time to review the hotel on your stay with us. Great to read the level of service we provided did meet with your expectations. Thank you fo choosing us and hopefully we will be seeing you again sometime in the future. Best regards, Kevin.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Montreal Airport Hotel

Address: 555 Boulevard McMillan, Dorval, Quebec H9P 1B7, Canada
Phone Number:
Location: Canada > Quebec > Dorval
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 7 Hotels in Dorval
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Montreal Airport Hotel 3.5*
Number of rooms: 465
Official Description (provided by the hotel):
Situated on 2 acres of landscaped gardens, our hotel offers a beautiful backdrop for meetings, weddings, and other events. We also provide complimentary shuttle service to Montreal's Trudeau airport. ... more   less 
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Also Known As:
Hilton Montreal Airport
Hilton Dorval
Dorval Hilton
Hotel Montreal Aeroport Airport

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