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“As Convenient as a Hotel Can Be for a Business Traveler” 4 of 5 stars
Review of Montreal Airport Marriott In-Terminal Hotel

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Montreal Airport Marriott In-Terminal Hotel
4.0 of 5 Hotel   |   800 Place Leigh Capreol, Dorval, Quebec H4Y0A4, Canada   |  
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Ranked #1 of 7 Hotels in Dorval
Pacific NW
Top Contributor
60 reviews 60 reviews
7 hotel reviews
Reviews in 35 cities Reviews in 35 cities
51 helpful votes 51 helpful votes
“As Convenient as a Hotel Can Be for a Business Traveler”
4 of 5 stars Reviewed 3 days ago NEW

The Marriott is literally in the terminal. A simple ride down the escalator and you're in the Check-In Terminal. This was extremely convenient for my one-night stay in Montreal for a business meeting near the airport. Aside from the convenience, everything about this hotel was typical, high-end Marriott.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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482 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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English first
Basel, Switzerland
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 1 week ago

I just stayed one night, the location of the hotel is very convenient if you are just in couple days want to avoid traffic to airport. Bear in mind that a taxi fare to downtown is 50 Canadian Dollars. The rooms in this hotel was ok, breakfast a little bit fatty, i order eggs and hash brown which came in huge proportions full of greasy oil. the taste was ok but really looked not so healthy..
The quality of sleep was affected because the heat system was broken, i call maintenance and the guy came and said that the heat system was slow and i had to wait, well it kept the temp at 19 Celsius all night, even though i set the temp to 28 degrees Celsius. I had to put my jacket on and trousers. So honestly I will avoid this hotel in the future.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mtl_Airport_Marriott, General Manager at Montreal Airport Marriott In-Terminal Hotel, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to share with us your recent experience at our hotel. Although we are happy to hear that you benefitted from our convenient location within the airport, we are very sorry to hear that you did not have a good night's sleep. Our Engineering team will do further testing to make sure that our heating system is properly functioning.

We also appreciate your feedback on your dining experience and regret to hear that your breakfast did not meet our usual high standards of food quality. We will share your comment with our chefs so that they ensure all meals are prepared in accordance with our standards.

We sincerely apologize that your stay with us did not meet your expectations. We hope you will give us another opportunity to welcome you back should you return to Montreal.
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Alberta
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our one night stay was great. Check-in was a breeze, all staff (bellboys, front desk, restaurant servers) were very helpful, and everyone seemed to enjoy their job. The rooms are spacious, clean, and most importantly quiet since you're right next to the taxiway and runways. Beds were comfortable. Will definitely stay there again when I'm through Montreal.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mtl_Airport_Marriott, General Manager at Montreal Airport Marriott In-Terminal Hotel, responded to this review, 1 week ago
Dear Guest,

Thank you very much for sharing your great feedback! We are happy to know that you enjoyed your stay with us and the comforts of your guestroom. Throughout all departments, our staff truly strives to provide excellent customer service to our guests and we are delighted to hear that they were helpful to you throughout your stay.

We thank you for making our hotel part of your travel itinerary and we look forward to welcoming you back upon your next trip to Montreal!
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Hastings, Nebraska
Top Contributor
144 reviews 144 reviews
23 hotel reviews
Reviews in 64 cities Reviews in 64 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The check-in is a night mare. Not only for us, but every time we passed the front desk area for the two days we were there. They are so ridiculously slow and I just can't explain why. The beds are great, and the location, if you are flying to America, is so amazingly convenient. The restaurant is excellent, although a bit pricey. This could be a much higher rating if their service moved up to the location and facility quality.

  • Stayed November 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mtl_Airport_Marriott, General Manager at Montreal Airport Marriott In-Terminal Hotel, responded to this review, 2 weeks ago
Dear Guest,

Thank you very much for taking the time to share with us your feedback related to your recent stay with us. We are happy to hear that you were able to benefit from our convenient location right inside the airport next to the US departures terminal and that you found are beds to be great! We're also happy to know that you found our Bijou restaurant to be excellent!

We really appreciate your positive comments but also appreciate the feedback you shared regarding your check-in. We apologize for the lengthy service you experienced. Although it is not an excuse, our team of front desk agents is relatively new and they are still familiarizing themselves with our computer systems so some tasks require more time than usual. Please rest assured that we are taking the appropriate measures to train our front desk to provide quick and efficient service to all our guests. Should you wish to share more feedback with us, please feel free to contact our front office department directly.

We thank you for making us a part of your travels and hope to welcome you back in the near future!
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St. John's, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

New hotel, modern, stylish & very comfortable rooms. Easily accessible in terminal near the US check in desks. (But a bit of a hike from the domestic arrivals). Not well signposted for arriving pax. Expensive, but then it's an airport hotel & to be expected. Charging $15.95 for internet in the room is a bit ridiculous though. Free wifi in the restaurant/bar.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 3, 2014

Lovely place to stay in Montreal, just right at the west end of the airport, short travel to the city center. Very modern bathrooms, very clean and shiny. rooms are big with high ceilings and large windows. Breakfast was very good and lobby has modern interior designs. Everything is new, should stay here again.

  • Stayed October 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed November 3, 2014

Given how much we paid for the privilege of occupying the room for no more than 15 hours, this hotel could have been a lot better than it was.

Good points:
--The location inside the Airport is excellent.
--The staff were exceptionally polite and helpful.
--We had an attentive, polite, and helpful waiter in the restaurant for breakfast.
--The bathroom is very roomy, and we appreciated the large counter space.

Bad points:
--In the corridor outside our room (which was on a corner), there was a very strong and scary smell of jet fuel. There must be an air intake near where the planes are fueling--this is dangerous for guests' health.
--During the evening I could hear the tv from another room.
--Given its cost, the hotel is way too stingy on amenities. For example, it provided just ONE piece of soap, which had to be transferred back and forth from the shower stall to the sink. Also, the hotel provides no shower cap.
--It's unbelievable that a hotel that is charging such high rates is also charging for WiFi service--especially when I know, from experience, that more moderately-priced hotels include WiFi in their rates.
--The room safe did not work--it said "battery low."
--The wake-up call in the morning announced that it was "October 31st," when in fact it was November 1st!

NOTE: Perhaps some of these problems could have been fixed if we had contacted the main desk. But we were exhausted after 18 hours of travel, and did not want to have to ask for, and wait for, service on items that should have been automatically available and in operating order.

Room Tip: Avoid the corner room nearest the airplanes--unless you like the smell of jet fuel..
See more room tips
Green Features: There were not any that we could notice. I have no idea why TripAdvisor is trying to make me write more about this; there is nothing to say.
  • Stayed November 2014, traveled as a couple
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mtl_Airport_Marriott, General Manager at Montreal Airport Marriott In-Terminal Hotel, responded to this review, November 4, 2014
Dear Guest,

Thank you very much for taking the time to review our hotel and bringing to our attention several concerns. We would like to first of all take this opportunity to let you know we are delighted to know that you found our staff to be exceptionally polite and helpful throughout the hotel and liked our spacious bathrooms and our convenient location inside the airport.

The health and security of our guests is of utmost importance to us and we will definitely verify all guestroom floors for possible smells of jet fuel. With regards to the soaps in the bathroom, there is one bar soap but there is also a bottle of liquid body wash placed on the amenity tray on the bathroom counter, we apologize if yours was missing and will follow up with our Housekeeping department. Although shower caps are not placed on the bathroom amenity tray, they are available free of charge upon request by simply dialing 0 and a Housekeeping attendant will gladly bring one to your guestroom. We will also do a follow-up with our Housekeeping attendants to ensure that they check the batteries of the in-room safe as this is part of their tasks. We apologize for the error in dates on your wake-up call recording, this is being looked into.

We are pleased to inform you that as of January 1, 2015, Marriott Intl will be offering free Internet access for all Marriott Rewards members. There is no cost to become a member and you can join the program on marriott.com.

We greatly appreciate your feedback and thank you for choosing to stay with us. We hope that we will have another opportunity to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Montreal Airport Marriott In-Terminal Hotel

Address: 800 Place Leigh Capreol, Dorval, Quebec H4Y0A4, Canada
Location: Canada > Quebec > Dorval
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Dorval
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Montreal Airport Marriott In-Terminal Hotel 4*
Number of rooms: 272
Official Description (provided by the hotel):
The brand new Montreal Airport Marriott In-Terminal Hotel is connected to Pierre Elliott Trudeau International Airport and is close to downtown Montreal and top attractions. This Montreal Airport Marriott In-Terminal hotel offers premier meeting facilities. ... more   less 
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