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“First rate all the way” 5 of 5 stars
Review of Quality Suites Drummondville

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Quality Suites Drummondville
2.5 of 5 Hotel   |   2125 Rue Canadien, Drummondville, Quebec J2C 7V8, Canada   |  
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Ranked #1 of 7 Hotels in Drummondville
Certificate of Excellence 2014
Fredericton, Canada
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
43 helpful votes 43 helpful votes
“First rate all the way”
5 of 5 stars Reviewed December 15, 2013

Stopped enroute without a reservation, but the Hotel was right along the highway. In spite of this, it was incredibly quiet, the service was impeccable in either official language and the facility first rate. We had a standard room that included a bar fridge, microwave, eating utensils, bar sink, sitting area and very comfortable king sized bed. One could go to nearby stores and get food to prepare in the unit and it was nice not to have to watch tv from the bed. The pool and exercise areas were ample (smallish, but reasonable by hotel standards), quiet and clean in spite of minor renovations occurring. Check out was swift and included an optional free pair of roses as thanks for our stay. And all at a very erasable price, so this will be our favourite enroute stop from now on.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, January 3, 2014
Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your last stay with us. We are glad to know that you liked your last stay and that the room and its facilities were up to your liking as well as the service you received from our staff. We are also glad that you appreciated the rose given upon departure and we look forward to welcome you again!

Truly yours,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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170 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Manchester, NH
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed November 20, 2013

I can't say enough good things about this hotel. Good location. Wonderful staff who didn't mind helping in English. In fact, the gentleman who checked us in asked conversationally what brought us there, and when I said we were on our way to Ontario the next morning, suggested a route for us (30 to bypass Montreal traffic) which was a great tip. The room was very comfortable and had everything you could ask for - iron and ironing board, coffee maker, hair dryer, mini refrigerator, microwave, table and chairs, and a nice work desk and chair in the other room. Free wireless worked great. The room description had said there would be a partial room divider, but even better, there were floor-to-ceiling folding doors that would allow the second room to be completely closed for privacy if that's what you wanted. The free breakfast was very nice, in a room with lots of seating. Cold hard boiled eggs, waffles, all the usual continental items, and lots of fresh fruit. The complimentary rose upon checkout was a nice touch. Lovely place and a great experience!

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, January 3, 2014
Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your last stay with us. We are glad to know that you liked your last stay with us and that the room and its facilities were up to your liking. We are also proud to know that you enjoyed the quality service you received from Roger, one of our front desk staff and that the rose given upon departure pleased you. Regarding the breakfast, we would like to let you know that we recently add a self service waffle machine and we are also planning on adding other hot items during the next months. We invite you to visit us again to see those changes.

Again, thank you for your precious comments and we look forward to welcome you again in our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quispamsis, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 8, 2013

Wow, what can I say about this hotel? The staff were very friendly (bilingual) and helpful.. I was looking for some sports bar restaurants on a Tuesday night and they directed us to a great spot. The rooms were great, very spacey and clean. Best part of the trip? Receiving a flower when we were leaving... don't tell my fiancee where the complimentary flower came from.. she thinks I bought it ;) :). Can't wait to stay here again.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, November 19, 2013
Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your last stay with us. We are glad to know that you enjoyed your stay and that the room and its facilities were up to your liking. We are also proud to know that you enjoyed the quality service you received from our staff and that the rose given upon departure pleased your fiancee!

Again, thank you for your precious comments and we look forward to see you again in our hotel!


Geneviève Milot
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bromley, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 23, 2013

We only stayed on night on our way to Quebec but the accommodation in this hotel would suit those staying for longer. The suite we had, had two rooms with queen beds, a fridge and microwave and basic crockery and cutlery. It was beautifully appointed and the staff were very helpful.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, October 31, 2013
Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us. We are glad to know that you enjoyed your stay and that the room and its facilities were up to your liking. We are also proud to know that you enjoyed the quality service you received from our staff.

Again, thank you for your precious comments and we look forward to see you again in our hotel!


Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 30, 2013

Needed a (unplanned) place to stay and decided to stay in Drummondville. This hotel is not far from Hwy 20 and the front desk staff (both evening and morning) were easy to deal with and had no real problem dealing with me in English. I checked online and saw the rates, but didn't book as I was five minutes away, I found out that I wasn't eligible for the lower rate. However the girl I dealt with offered to upgrade me to the King size room for no charge. I passed and stayed with a room with two queen size beds. The room was a decent size; the two beds were separated by a partial wall with a double door. Even though I overlooked the busy highway, I didn't notice any noise. This is the first time to stay in Drummondville, and should the need arise, I will keep this hotel in mind.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, October 3, 2013
Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us. We are glad to know that you enjoyed your stay and that the room and its facilities were up to your liking.

Again, thank you for your nice comments and we look forward to see you again in our hotel.


Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 26, 2013

All the staff at this establishment are top notch. Very friendly,helpful, and always courteous. Roger at the front desk should be commended on a job well done. I have seen on a few occasions how busy it gets behind the desk and he can multi task with the best of them. I found this hotel to be very clean inside and out. The rooms were very affordable,clean and well maintained. The beds and pillows are excellent and I wish I had asked the manager who made them for this chain, (fantastic sleep). I would highly recommend staying at the Quality Inn when staying in Drummondville.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, October 3, 2013
Dear guest,


Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us. We are glad to know that you enjoyed your stay and that the room and its facilities were up to your liking. We are also glad that Roger's quality service was appreciated and we'll make sure that he received your kind comments!

As for the pillows and beds, don't hesitate to communicate with our manager Mr. Salem if you want to have more information. Our toll free number is : 1-866-572-2700.

Again, thank you for your precious comments and we look forward to see you again in our hotel.


Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 24, 2013

We stayed at this hotel on the last night of our vacation on our journey home. After a long day we were thrilled to find such a lovely hotel at such a reasonable rate. Our suite was lovely, the bed comfortable and spotlessly clean. The breakfast (which was included in the price) was very good. As we were checking out I was given two roses. A nice added touch.The staff were cheerful, helpful and very friendly. We would definitely stay in the hotel again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, October 3, 2013
Dear guest,

Thank you for your comments! In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us! We are glad to know that you enjoyed your stay and that the breakfast, as well as the roses on check-out pleased you.

Again, thank you for your kind comments and we look forward to see you again in our hotel.


Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Drummondville

Address: 2125 Rue Canadien, Drummondville, Quebec J2C 7V8, Canada
Phone Number:
Location: Canada > Quebec > Drummondville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Drummondville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites Drummondville 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The QUALITY SUITES DRUMMONDVILLE is a young, completely smoke-free hotel, seeking to offer the best service for its guests. Whether your purpose is business or leisure, you will be charmed by our 71 suites, all equipped with a kitchenette, fridge and free wireless high speed internet service, all offered at a competitive rate. A healthy all-you can eat deluxe continental breakfast is included with every suite. But we don’t just stop there! We also offer access to an indoor swimming pool with integrated spa, exercise room and a business centre to accommodate all our customers. No efforts have been spared to meet the needs of corporate as well as leisure guests. Since 2006, the Quality Suites Drummondville has received the highest honour awarded by Choice Hotels Canada, the Gold Hospitality Award. Gold Awards are presented to properties that consistently demonstrate excellence in exceeding Choice’s high quality assurance and guest relations’ standards. But this, year we outdid ourselves by winning Choice Canada’s prestigious Platinum Hospitality Award. Also, for the second year in a row, top honours went to the Quality Suites for winning an Apex Award for the 'Highest Likelihood to Recommend' scores for both Québec and Canada after receiving the highest levels of guest satisfaction scores in Québec and Canada from among more than 290 Choice Hotels® across Canada. The award, entitled the ‘Highest Likelihood to Recommend’ is based on results from a post-stay electronic guest survey conducted by a third party and designed to gather valuable information about every aspect of the guest’s experience, including how likely guests were to recommend the hotel to friends, family and co-workers. The hotel also garnered the ‘Spirit of Hospitality’ 2010 APEX Award for the Québec region. There are many reasons why we want to keep going in the same direction and make your stay feel like your home away from home. We would be pleased to also put your name on our extensive list of regular visitors who found their way to Drummondville and the Quality Suites. ... more   less 
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Also Known As:
Quality Suites Drummondville Hotel Drummondville
Quality Inn Drummondville
Quality Hotel Drummondville
Quality Suites Drummondville Quebec

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