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“Spacious rooms” 4 of 5 stars
Review of Quality Suites Drummondville

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Quality Suites Drummondville
2.5 of 5 Hotel   |   2125 Rue Canadien, Drummondville, Quebec J2C 7V8, Canada   |  
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Ranked #1 of 7 hotels in Drummondville
Montreal, Canada
Top Contributor
149 reviews 149 reviews
131 hotel reviews
Reviews in 101 cities Reviews in 101 cities
103 helpful votes 103 helpful votes
“Spacious rooms”
4 of 5 stars Reviewed January 1, 2013

We had to stay in Drummondville due to a huge snowstorm. The rooms are perfect for families. 2 Queen beds in seperate rooms make it convenient to put the kids to bed while enjoying late evening in the other room.

Service was good and efficient, and the price of the room was affordable. The hotel also has free wi-fi, pool and a small gym. Breakfast is included and offer warm meals as well as your typical continental. A&W and convenient store within 2 minutes walk. Easy access from the highway.

No room service.

It is up to my expections compared to other hotels I have been around the world. Pleasant surprise.

Keep it up!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, April 2, 2013
Dear guest,

Thank you for your comments. In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about the quality of your stay with us. We are glad to know that you enjoyed your stay with us and that everything was up to your liking.

Geneviève Milot
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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135 people have reviewed this hotel

Traveler rating
    96
    34
    4
    1
    0
See reviews for
46
34
4
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Nova Scotia
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed November 7, 2012

I have stayed at this hotel/motel several times. Right now it is a bit difficult to get to because of roadwork. It is clean, well maintained with comfortable beds and a helpful and courteous staff. The included breakfast is very good. The rack rate is a bit high but a discounted rate is usually available with CAA/AAA.

Room Tip: We travelled with a 3rd person so the 2 queen beds seperated by a doorway was a good choice.
See more room tips
  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this review, November 14, 2012
Dear guest,

Thank you for your comments. In order to offer you the best possible service we enjoy getting feedback from you. It is also our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments regarding the breakfast, the room and its facilities, as well as the staff quality service. We are glad to hear that you enjoyed your stay with us.

As for the construction, we apologized for the problems caused by the detour. Even if we can't control this situation, we try our best to warn our clients about it. At any time, if you need help on the road or assisstance, please don't hesitate to call us. There is someone 24/7 to help you out. Once again, we apologized for the inconvenience and we hope to welcome you again in a near future.

Geneviève Milot
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mission Viejo, CA
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 27, 2012

We booked this Quality Suites because of the great reviews on Trip Advisor. After flying all day and then renting a car in Montreal we drove to Drummondville. We were quite impressed with the quality of the hotel & the large room. The huge tub was so nice to relax in and the bed was very comfortable. All the linens were of great quality - nice big thick towels. Breakfast was quite ample and they had a large breakfast area to sit in. We highly recommend the Quality Suites in Drummondville.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this review, October 29, 2012
Dear guest,

Thank you for your comments. In order to offer you the best possible service we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years.

This is why we would like to thank you for taking a minute of your time to write a review about your stay with us and to give us your comments regarding the room and its facilities, as well as the breakfast.

We are glad to know that you enjoyed your room and that the breakfast was up to your expectations.

We hope to welcome you again in a near future.

Geneviève Milot
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berwick, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 8, 2012

On October 3, 2012, 7:30 PM, my husband and I arrived in Drummondville, Que and we were 2.8 km from our favourite hotel. We were going to drive further but since it was the last night of our vacation, we decided to get off the road and go and enjoy the evening. The Quality Suites looks like a castle and is just as elegant! We had a lovely room with 2 queen beds (But we only used one). We watched TV on the nice 42" flat screen and fell asleep on the beautiful bed in the comfortable surroundings. The next morning, I had a nice long bath in the oversized tub and then we went for breakfast in the dining room. Breakfast consisted of eggs, waffles, fruit, yogurt, bagels, toast, all kinds of different coffees on 'CHINA' plates, not paper!!! The price is very reasonable too. You just can't beat it! Thanks Quality Suites!!!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this review, October 15, 2012
Dear guest,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. We are glad that you enjoyed your room and that the breakfast was up to your expectations.

We hope to welcome you again in a near future.

Geneviève Milot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
70 reviews 70 reviews
57 hotel reviews
Reviews in 62 cities Reviews in 62 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed October 4, 2012

We had diffculty getting to the hotel due to road construction, requiring a 10 minute detour. Once here the hotel and rooms were great. The standard room has a sitting area with huge TV and sink/microwave/fridge and the spacious sleeping area is well appointed.

The Inn is located away from restaurants, but the staff were helpful in giving maps and directions to the part of town with eateries. Staff are bilingual.

WiFi is great. The breakfast room is large but we did not use it.

Parking lot is massive so no problems there.

Good stopover before hitting Montreal

Room Tip: Upper rooms away from elevators will be best
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this review, October 15, 2012
Dear guest,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. We are glad that you enjoyed your stay with us, but we are sorry to hear that the construction had caused you so much trouble. When booking by phone, our staff try to warn people about the detour, but unfortunately it is very difficult to warn our clients when room is booked by internet. But at any time, even on the road, if you need assistance, please do not hesitate to contact the front desk; there is someone 24/7 to help you. Again, we apologize for the inconvenience but hope you still had a good stay with us.

We hope to welcome you again in a near future.

Geneviève Milot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 29, 2012

Outside appearance has a very old charm look but the hotel is only a few years old.
Front desk staff was very helpful. We spoke very little to no french. The staff recommended a wonderful restaurant "Scores" to eat.

Rooms very generous in size, we had a king room. Very Clean. Came with fridge, sink, plates, cutlery and table for two. Sofa and chairs in front of the tv area. Bed was a bit to firm for my tastes, I called down to the front desk to ask if all the beds were firm and they are. The front desk offered to send housekeeping to put down more padding by adding a another mattress pad. The service was very quick and wonderful. It made little difference to the firmness but the effort was greatly appreciated. The bathroom came with a large vanity area - lots of room to place items on. The tub area had 5 shelfs to place items on while showering. The towels were very soft.

Pool area - the pool was a good size very clean. The pool water was nice and warm, perfect tempature for relaxing. The towels were a good size for drying.

Breakfast - hot and cold boiled eggs were available, breads, waffles, pancakes and bagels were there to toast (many spreads were available - cheese whiz, peanut butter, jams, caramel, cream cheese) cereal and oatmeal also. To drink there was juices orange, cranberry, and apple, also teas and coffees, my favourite was a machine for hot chocolate (have not seen this at other hotels) made a great cup of hot chocolate with cups and lids "to go".

I would recommend this hotel as a great place to stay.

Note: currently the exit bridge from the hwy is closed, so a detour is needed to get to the hotel, but it is worth it.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, General Manager at Quality Suites Drummondville, responded to this review, October 15, 2012
Dear guest,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. We are glad to hear that you enjoyed your stay here. Once again, thank you for your comments.

We hope to welcome you again in a near future.

Geneviève Milot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 28, 2012

We enjoyed our stay. When I booked this hotel, I requested the first or second floor. We ended up on the first floor. Rooms on the first floor are pet-friendly, so there is no carpet. We were in what must have been a conference or event room at some point. Room 150. It was huge with a table and 4 chairs, a sofa, two wing chairs and desk area, a small kitchen with sink, microwave and hotel-sized refrigerator. Everything was clean and shiny. The bathroom looked to be newly renovated. Best shower ever. The one surprise was the bed. It looked for all the world like a Murphy bed (a bed that folds up into a cupboard). We couldn't understand why there would be a bed like that in such an enormous room. That being said, we were surprised at how comfortable it was, and had a very good night's sleep. The a/c was quiet and didn't give off any a/c fug. The bridge is under construction right now, which makes it a little more challenging to get to, but it doesn't interrupt the sleep. The staff at the front desk are friendly and had great recommendations for an evening meal in historic downtown Drummondville. Language is not an issue. Breakfast could be improved upon. ***We stayed there 19 September, 2012.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Genevieveowner, Owner at Quality Suites Drummondville, responded to this review, October 8, 2012
Dear Mr & Mrs Brown,

Thank you for your comments. In order to offer the best possible service to our guest we enjoy getting feedback from you. It is our goal to provide our guests with the same pleasant and friendly service which you have come to expect at our hotel over the years. This is why we would like to thank you for taking a minute of your time to write a review and to give us your comments regarding our staff and our rooms. There is a murphy bed in that room because we can change it as a meeting room. We are verry happy that you enjoyed your stay with us and that you took time to give us your comments and suggestions.

We hope to welcome you again in a near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Quality Suites Drummondville

Address: 2125 Rue Canadien, Drummondville, Quebec J2C 7V8, Canada
Phone Number:
Location: Canada > Quebec > Drummondville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 hotels in Drummondville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites Drummondville 2.5*
Official Description (provided by the hotel):
The QUALITY SUITES DRUMMONDVILLE is a young, completely smoke-free hotel, seeking to offer the best service for its guests. Whether your purpose is business or leisure, you will be charmed by our 71 suites, all equipped with a kitchenette, fridge and free wireless high speed internet service, all offered at a competitive rate. A healthy all-you can eat deluxe continental breakfast is included with every suite. But we don’t just stop there! We also offer access to an indoor swimming pool with integrated spa, exercise room and a business centre to accommodate all our customers. No efforts have been spared to meet the needs of corporate as well as leisure guests. Since 2006, the Quality Suites Drummondville has received the highest honour awarded by Choice Hotels Canada, the Gold Hospitality Award. Gold Awards are presented to properties that consistently demonstrate excellence in exceeding Choice’s high quality assurance and guest relations’ standards. But this, year we outdid ourselves by winning Choice Canada’s prestigious Platinum Hospitality Award. Also, for the second year in a row, top honours went to the Quality Suites for winning an Apex Award for the 'Highest Likelihood to Recommend' scores for both Québec and Canada after receiving the highest levels of guest satisfaction scores in Québec and Canada from among more than 290 Choice Hotels® across Canada. The award, entitled the ‘Highest Likelihood to Recommend’ is based on results from a post-stay electronic guest survey conducted by a third party and designed to gather valuable information about every aspect of the guest’s experience, including how likely guests were to recommend the hotel to friends, family and co-workers. The hotel also garnered the ‘Spirit of Hospitality’ 2010 APEX Award for the Québec region. There are many reasons why we want to keep going in the same direction and make your stay feel like your home away from home. We would be pleased to also put your name on our extensive list of regular visitors who found their way to Drummondville and the Quality Suites. ... more   less 
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Also Known As:
Quality Suites Drummondville Hotel Drummondville
Quality Inn Drummondville
Quality Hotel Drummondville
Quality Suites Drummondville Quebec

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