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“Good place” 4 of 5 stars
Review of BEST WESTERN PLUS Hotel Universel Drummondville

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BEST WESTERN PLUS Hotel Universel Drummondville
3.0 of 5 Hotel   |   915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada   |  
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Ranked #3 of 7 Hotels in Drummondville
Montreal, Canada
Top Contributor
287 reviews 287 reviews
33 hotel reviews
Reviews in 96 cities Reviews in 96 cities
99 helpful votes 99 helpful votes
“Good place”
4 of 5 stars Reviewed June 23, 2013

From the outside and the main lobby it's a bit discouraging but the room is great. Well decorated and with good amenities.
The bed and pillows were comfortable.
Though, my view was on a conference room so I suggest specifying you want to see outside.

Room Tip: Ask for a room with view on the outside and far from the elevator .
See more room tips
  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavie P, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review, June 26, 2013
Hello,

First I want to thanking you for your recent stay at our property during your trip in Drummondville City. Your comments is really important for us.

It is a great pleasure to see that you found are beds comfortable. One year ago, we recently changed all of our mattresses for those with memory foam. They came from the company essentia and we have a lot of good comments. We always try to give great services to our guest. That is why we give free access to all of our guest to our free secured parking lot, to our indoor pool and spa, to our business center, free high speed internet and many others.

Again, thank you for staing at our hotel and hope that we will have the opportunity to serve you again.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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112 reviews from our community

Traveler rating
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    20
    6
    9
See reviews for
37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed June 13, 2013

We stayed at this hotel for a hockey tournament. For what we needed it was a nice place to stay. The restaurant was conveniently located and had a menu for people with allergies which was appreciated. There was a golf show going on in the hotel at the same time which added to the stay and made for some convenient shopping.

Warning for those staying here. If you want a room overlooking the pool, realize that your room is going to smell like you're in the pool. All of the rooms on that side had a strong chlorine smell and it got worse if you opened your patio door. I wouldn't have been able to sleep had we been on that side..

The only disappointment was the hotel didn't allow hockey equipment in the rooms so they had a room made available to store equipment. There were multiple teams in the hotel but the front desk assured us no one went down there unattended. We were surprised to find some nasty notes stuffed in players gloves in their hockey bags. Also, there were nasty notes written and placed on the players bags. We found out later that the girl at the front desk was just giving out the key to people and letting them go down by themselves. Thank fully nothing went missing but the hotel sent notes to all of the team coaches let them know what had occurred.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavie P, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review, June 26, 2013
Hello,

First, I want to thank you for giving us your feedback regarding your last stay in our establishment. It is always appreciated.

I am glad to see that you enjoyed our services. We offer a lot of those to make the stay of every guest a great experience. At your disposal, indoor swimming pool and spa, free high speed internet, outdoor free secured parking lot (gates and cameras), restaurant and bar on site and many others. We also made some renovations during the last two years. We changed our mattresses, our TVs and decoration of the room.

As you noticed, with the golf sales in place, we are a convention center with 21 meeting rooms accommodating from 4 to 1600 people. We can provide our guests to do any kind of events (wedding, prom, convention and many others).

I am glad to see that you enjoyed our location. Effectively, we are right off the highway 20, exit 177, between Quebec and Montreal City. So this is making it easy for our customer to get to our hotel and go back to the road in the morning.

Again, thank you for your review, and hope we will have the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 11, 2013

I was travelling from ON to NS and needing a place to stay. The location was excellent (just off the highway), though the entrance was a bit confusing to find in the dark. Service was acceptable, though not particularly impressive. I slept well, and was on my way well rested the next morning.

  • Stayed September 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavie P, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review, June 26, 2013
Hello,

First, I want to thanking you regarding your comment regarding your recent stay at our property. It is always appreciated.

I am glad to see that you enjoyed our location. Effectively, we are right off the highway 20, exit 177, between Quebec and Montreal City. So this is make it easy for our customer to get to our hotel and and go back to the road in the morning. Also, all of our guest have access in walkable distance to the shopping center, gaz station and a lot of restaurants.

You seem to have enjoyed your room. You see me very happy. And we made and are still doing several renovations. We have also added a few amenities to satisfy our customers. For example, guests can now enjoy a clock radio compatible with MP3 players and iPods. All our mattresses have been changed to those of the company Essentia with memory foam.

Again thank you, and hope we will have the opportunity to serve you in the future.
Report response as inappropriate
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Toronto, Canada
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 24, 2013

The location and service were great, but it's a tad pricy for what you get. The bed was comfortable, the furniture nice, the water pressure and climate control good, the wifi worked fine and the digital cable TV was nice to have. The hotel has a restaurant that has a breakfast buffet, but it isn't free, but there are enough other restaurants nearby to provide an alternative.

Room Tip: Rooms facing the parking lot can be noisy, but I was lucky for most of my stay to not have to deal w...
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavie P, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review, May 28, 2013
Hello,

First of all, I just want to thank you for taking the time to write your feedback regarding your recent stay at our property.

I am glad to see that you enjoyed our services. We offer a lot of those to make the stay of every guest a great experience. At your disposal, indoor swimming pool and spa, free high speed internet, outdoor free secured parking lot (gates and cameras), restaurant and bar on site and many others. We also made some renovations during the last two years. We changed our mattresses, our TVs and decoration of the room.

Our restaurant also offers breakfast, lunch and dinner, all meals with service 7 days a week. That is the reason why our guests have to pay for their meals.

Thank you for your review, and hope we will have the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicopee, Massachusetts
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 31, 2013

they give us a room near the pool the smell of the clorine was awfull,the minute i got into the room i went back at the front desk to get transfer, the rooms are very clean good beds, but lack of light over the sink, its very dark when you try to shave or put your make up on, and no night light in the bathroom, you have to enter in the dark then the swicth is on they other wall, so this is not that good for older peoples. i stay often at Best Western, and they alway have a little frigidaire and microwave, this motel did not have any at all and i ask they said nope. So it was very pricy for what we got. and we stay 2 days, but i will not return there again.

  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavie P, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review, May 28, 2013
Hello,

First of all, I just want to thank you for taking the time to write your feedback regarding your recent stay at our property.

I am really sorry that you did not enjoy our room and services. We offer different kind of room to accommodate our entire guest. We have rooms with two queen size beds for families (some of those are near the pool), family suite with fridge and microwave, luxury suite, room with one king size bed, room for person with a disability, and many others.

I am really sad to see that our staff was not able to respond to your needs.

Again thank you for your review, and we will take your comments really seriously.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guadalajara, Mexico
Top Contributor
64 reviews 64 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed March 20, 2013

We spent a night in this hotel and the room was very good: clean, spacious, well maintained. I found two major opportunity areas: room service is poor, they forgot half of my order and needed to come back twice; and food is not very good in general. This hotel is a good option if you are traveling to or from Montreal, though.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavie P, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review, May 29, 2013
Hello,

First of all, I just want to thank you for taking the time to write your feedback regarding your recent stay at our property.

I am really sorry that you did not enjoy our room service from the restaurant. We take your comment really seriously and I will personally let know the Manager.

In another matter, great to see that found your room enjoyable. We made some renovations during the last two years. We changed our mattresses, our TVs and decoration of the room.

Located between Quebec City and Montreal on highway 20, right off exit 177, it is easy to find the establishment. So like you said, we have a great location for the travelers.

Thank you for your review, and hope we will have the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
1 review
5 of 5 stars Reviewed February 27, 2013

I am travelling with clients on a regular basis and they really enjoy this hotel. For a reasonnable rate you get the perfect location joined with all the needed services.
The rooms are very clean with flatscreen tv's and some of the most confortable mattress, the restaurant and bar offer a great value but the most important is the frienship of the staff. From frontdesk personnel to the maids, you will get a warm welcome and a smile.
If you need anything, don't hesitate to ask anybody and they will make sure to help you to the best of their knowledge.
Danny L.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flavie P, Front Office Manager at BEST WESTERN PLUS Hotel Universel Drummondville, responded to this review, May 29, 2013
Bonjour,

First I want to thank you for your recent stay at our property during your trip in Drummondville City.

I am glad to see that you enjoyed our location. Effectively, we are right off the highway 20, exit 177, between Quebec and Montreal City. So this is making it easy for our customer to get to our hotel and go back to the road in the morning. Also, all of our guest have access in walkable distance to the shopping center, gaz station and a lot of restaurants.

Great to see that found your room enjoyable. We made some renovations during the last two years. We changed our mattresses, our TVs and decoration of the room.
As you noticed, we are a convention center with 21 meeting rooms accommodating from 4 to 1600 people. We can provide our guests to do any kind of events (wedding, prom, convention and many others).

Again, thank you for giving us your feedback for your stay in our establishment and hope to serve you in the future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Hotel Universel Drummondville

Address: 915 Rue Hains, Drummondville, Quebec J2C 3A1, Canada
Phone Number:
Location: Canada > Quebec > Drummondville
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in Drummondville
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Hotel Universel Drummondville 3*
Number of rooms: 118
Official Description (provided by the hotel):
The BEST WESTERN PLUS Hotel Universel is located halfway between Quebec and Montreal, right off Highway 20. Its geographic situation is the ideal place of encounter for the travelers.The Hotel offers an adapted service for either business or pleasure with its 109 rooms and 7 suites, one of which has a double whirlpool bath. Personalized services, competitive rates, an indoor pool and a Jacuzzi are advantages that you will benefit from. ... more   less 
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Also Known As:
Best Western Drummondville
Drummondville Best Western
Best Western Hotel Drummondville
BEST WESTERN PLUS Hotel Universel Drummondville Quebec

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