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“Great Location” 4 of 5 stars
Review of Holiday Inn Pointe Claire Montreal Airport

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Holiday Inn Pointe Claire Montreal Airport
3.0 of 5 Hotel   |   6700 Trans Canada Hwy, Pointe Claire, Quebec H9R 1C2, Canada   |  
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Ranked #1 of 3 Hotels in Pointe Claire
Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Great Location”
4 of 5 stars Reviewed April 18, 2014

Stayed there for a hockey tournament @ the Sportplexe Pierrefonds. The staff was very friendly and helpful. The room was comfortable and clean. Easy on/off the highway, good restaurants nearby, and plenty of stores nearby in case you forgot anything. It was about a 10 minute drive to the Sportplexe Pierrefonds and about 30-40 minutes to Montreal (depending on traffic).

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulina R, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, April 27, 2014
Dear John M.,

Thank you for taking the time to post your reviews and also for your recent stay at our hotel. We are happy to read that the staff was friendly and helpful and that the room was comfortable and clean. This type of feedback is try encouraging.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Kind Regards,
Paulina
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135 reviews from our community

Traveler rating
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    64
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • French first
  • German first
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English first
Vanderbijlpark, South Africa
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed April 15, 2014

I arrived at the airport and there was a shuttle already there waiting to pick up some other guests. This was lucky as I was unaware I was supposed to book it. Check in was a complete disaster, it took over 45 minutes to resolve some fairly simple issues and almost resulted in my room being downgraded. After over 30 hours of travelling all I wanted to do was get in the room and have a shower, so this undue delay was extremely frustrating. I did however receive an upgraded room following the managers intervention (the room I had booked was not available). Upon entering theroom I noticed someone elses luggage in my room! I called down to reception and they were very apologetic and issued my with a free breakfast voucher, which was a nice touch, and changed the room quite quickly.

The rest of my stay was very pleasant, the room was really nice and modern, the breakfasts were very good and the breakfast staff were excellent.

By the end of my stay I had almost forgotten the trouble that had been caused at the beginning of my stay.

However, upon my return I noticed that my companies credit card had not been charged for my stay. It later transpired that the company I was visiting, who booked the room for me had their credit card charged instead. The credit card issue was part of the reason my check in took so long, so I had repeatedly explained which credit card must be billed. I had even sent them an email with a copy of the credit card, explaining that it must be used to pay for the room, which they acknowledged. So I am unsure how this embarrassing mistake had happened.

Overall I am not sure I would return.

  • Stayed April 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulina R, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, April 18, 2014
Dear Valued Guest,

Thank you for taking the time to provide feedback on your stay. We apologize for the inconveniences caused to you regarding the billing issues. We appreciate your kind words about the staff. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention.
Thank you once again for your comments, we hope that you will give us another opportunity.

Kind Regards,
Paulina
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Toronto, Canada
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 12, 2014

We stayed here for one night for a family function in the area. This is the best Holiday Inn I have ever stayed at. We were greeted and helped by a very helpful concierge. Our room was very comfortable and clean. The bed was perfect. We had a room facing away from the highway, which I recommend. But the best part was the breakfast! A full buffet with made to order omelettes, fresh croissants, fresh fruit, and excellent coffee.
This location is not recommended if you are planning to visit Montreal's downtown core, but if you want to be near the airport or on the West Island, then this is an excellent choice.

Room Tip: Ask for a room facing the parking lot - not the highway.
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulina R, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, April 18, 2014
Dear Valued Guest,

We are so glad to read that your overall experience at our property was excellent. This is exactly the type of feedback we strive for.
We thank you for your time in posting your review and look forward to greeting you again soon.

Kind Regards,
Paulina
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Hermosillo, México
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 8, 2014

Great location, accomodations, breakfast and something you dont see often GOOD COFFEE!!!!!
they have a shuttle to the airport (on request) and staff is super friendly.
indoor pool, with toys for kids to play with and the fitness center is AMAZING!!!! the machins have apple outlets which allowed me to use the fitness apps on my phone while working out. indivudual TV screens in each machine and weights, water, towels. EXCELLENT HOTEL!

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulina R, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, April 27, 2014
Dear Valued Guest,

Thank you for providing positive comments about our hotel, the breakfast, coffee and fitness centre. We appreciate your comments on our friendly staff - this type of feedback is very encouraging.
We look forward to greeting you again soon.

Kind Regards,
Paulina
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Top Contributor
60 reviews 60 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 8, 2014

* Best aspect: Great restaurant. I had three dinners here -- two excellent, and my colleagues also praised the food. They serve a variety of dishes, although with a small selection in each category: steaks, chicken, pasta, pizza, sandwiches, salads. We enjoyed pasta primavera, salmon, duck, and steak. Breakfast was also very good.
* Room was clean, comfortable, and quiet (on the 14th floor).
* Fitness center is fairly large and is open 24 hours!
* WiFi in the room worked well.
Just across the highway, "The Keg" is a great restaurant.
Location is well outside the city center. This didn't affect us (on business), but it might not be the best location for a vacation stay.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulina R, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, March 27, 2014
Dear Valued Guest,

Thank you for choosing our hotel for your most recent stay. We are glad to hear that your overall experience was a positive one.
We look forward to accommodating your future Montreal travel needs.

Kind Regards,

Paulina
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Princeton, New Jersey
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 28, 2014

I stayed at the Pointe Clair Holiday Inn for 3 nights on a business trip. The hotel was recently refurbished and is very clean. The staff and the restaurant and bar are very friendly and helpful, I had great food. The room was very comfortable and clean. My only negative with this hotel is the noise from the trucks on the Trans Canada Highway. My room was on the 12th floor facing the highway. I heard the trucks all night.

Room Tip: Request a room facing the parking lot, on the opposite side of the highway.
See more room tips
  • Stayed February 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, March 15, 2014
Dear Dave M,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the noise from the road prevented you from fully enjoying your time at the hotel. We appreciate your kind words about the staff as well as the high scores for Cleanliness, Rooms, and Service. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare
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Kingston, Ontario
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 12, 2014

Love staying here!! The rooms are clean the staff is very friendly and helpful the restaurant is great the bar is very expensive so most people don't go which is a shame it would be nice not to have to leave the hotel to go to the other restaurants and bars in the area.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paulina R, Front Office Manager at Holiday Inn Pointe Claire Montreal Airport, responded to this review, March 27, 2014
Dear Patmobart,

Thank you for providing feedback on your stay at our hotel . We are happy to hear your comments on our friendly staff and the high scores for cleanliness, room and service. This type of feedback is very encouranging.
We hope to have the honor of serving you again soon.

Kind Regards,
Paulina
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Pointe Claire Montreal Airport

Address: 6700 Trans Canada Hwy, Pointe Claire, Quebec H9R 1C2, Canada
Phone Number:
Location: Canada > Quebec > Pointe Claire
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Pointe Claire
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Pointe Claire Montreal Airport 3*
Number of rooms: 308
Official Description (provided by the hotel):
Pour de l'information en français, visitez: Holiday Inn Pointe Claire Montreal Aeroport Hotel. Welcome to a Warm and Friendly Montreal, Quebec Hotel La Belle Province of Canada We are located in the heart of Montreal's West Island just minutes from Montreal's Pierre Elliott Trudeau International Airport (YUL) with a free airport shuttle and Dorval Train Station.For business, the Holiday Inn Pointe Claire Airport Hotel in Montreal, Quebec offers extensive meeting & convention facilities. Our 14 meeting rooms and nearly 10,000 square feet of space can accommodate up to 750 guests and caters to corporate and social events.Leisure travelers love our close proximity to one of Canada's largest shopping malls: the famous Fairview Mall in Pointe Claire is situated just across the street from our Montreal, Quebec hotel. We're just 20 minutes from downtown Montreal and close to several major tourist attractions and family-oriented activities that can be reached within minutes from our Montreal airport hotel.We offer free high-speed Internet access in each room, free parking, an indoor pool, whirlpool, sauna, squash courts and a fantastic breakfast buffet daily. Our restaurant and bar offer business and casual dining. Guests have 24-hour access to the fitness and business centres. Please make your next reservation at Holiday Inn Pointe Claire hotel. ... more   less 
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Also Known As:
Holiday Inn Pointe Claire Montreal Airport Hotel Pointe Claire
Pointe Claire Holiday Inn
Holiday Inn Pointe Claire Montreal Airport Canada - Quebec

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