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“Superb Service!” 4 of 5 stars
Review of Falcon Crest Lodge

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Falcon Crest Lodge
3.5 of 5 Hotel   |   190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada   |  
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Ranked #1 of 32 Hotels in Canmore
Mansfield, Texas
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Superb Service!”
4 of 5 stars Reviewed July 21, 2014

Very nice facilities all around! 4 ½ stars--The management excelled in customer service, similar to a Four Seasons. We rented the 2 bedroom for 6 nights, with a mountain view, Rm 414 (4th floor). All of the amenities that most would desire: full kitchen, gas fireplace, flat screened TV in each major room, free HD movies, free wifi (although our particular room had a problem in that area (see below), daily maid service, exercise room, 2 hot tubs, outdoor balcony with gas range, complete dish ware, A/C, iron, hair dyers, washer/ dryer, and a great view to boot!
Pluses:
Front desk was extremely helpful and responded quickly, clean, no bad smells or bugs, convenient underground safe parking, customer oriented philosophy, very safe and convenient location
Minuses:
Poor wifi in our room only (You could stand in the hallway and get excellent connection- the manager admitted that our room was the only one that they could not supply adequately), road noise from the major highway under the balcony, adequate space, but not quite big enough rooms (we're from Texas...), the only restaurant was closed two of our six days.
If you need the details about anywhere in the area, the front desk is your friend. They were more than helpful in supplying maps, related books, free passes into Banff Park (limited amount per day), and offered helpful hints on restaurants, daily excursion packages, or self guided points of interests (and there are MANY). MUST SEE: Lake Moraine, Lake Louise, Grassi Lakes hike (most beautiful water you'll ever see), Johnson canyon, Banff, gondola to Sulfur mountain with a prime rib dinner at the top, Columbia Glaciers/ice fields, Peyco lake.
One more thing. We had trouble with the king size bed the first night (sloped), and they immediately replaced it with a new mattress. However, the problem persisted, and when I pointed out that the box springs themselves were broken, they replaced the entire bed, pronto. They went to the trouble of writing a note of apology, gave us some chocolates, and made a significant adjustment to our bill as compensation. Impressive, to say the least. Yes, we may go back...

Room Tip: The 2 bedroom was very nice, but limited availability-- plan ahead if possible. Only one with the &q...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, July 22, 2014
We are pleased to know that you enjoyed your visit at Falcon Crest Lodge. We take great pride in our customer service standards here, as we want you to feel this is your "home away from home", for you and your family. We apologise for any challenges you may have faced with the wifi, as that is certainly not a normal thing at our property. In the future we do have some alternative solutions for you should you stay with us again.

Thank you for taking the time to share your experience with new and potential guests.

Cory Haggar
General Manager
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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793 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014

Great place to stay en route from Calgary airport to the Rockies.It probably has the best location in Canmore as it is just off the main highway and so is easy to find but only a 15 minute walk into town along a tree lined path. The hotel reception staff were friendly and helpful. Our room was spacious, well equiped and clean. The beds were very comfortable with good, firm matresses. Suite 419 was great for 2 adults and 2 teenagers with a large lounge/kitchen, sofa bed, two good size double bedrooms, 2 bathrooms and a patio. It was at the back of the hotel and so quieter than the rooms at the front which have a mountain view but face the highway.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, July 21, 2014
Thank you for taking the time to share your experience of us with new, and potential guests. We love to provide a "home away from home", for people and are pleased you had a great stay with us. We do hope to see you again and continue to make this your favourite place away.

We do offer a special "repeat guest" rate for you the next time you come.

Cory Haggar
General Manager
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
China
Top Contributor
61 reviews 61 reviews
44 hotel reviews
Reviews in 35 cities Reviews in 35 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed July 20, 2014

If I bought a vacation home, Falcon Crest Lodge could be perfect. Good location near town, good views, good quaint mountain chalet design, good service, good layout, good kitchen utensils/equipment in the suite for all basic types of cooking and living. Note that there are no spice/cooking supplies which is to be expected since people don't want to share other people's food.

Stayed two nights to do hiking in the area. Everything I needed to be comfortable was provided in the suite. Did my laundry, sat on the sunny deck, cooked my own meals, lounged on the sofa while planning the rest of my trip: I thought to myself at one point as I looked around the suite, "I could live here."

The front desk host (Libor) was friendly and informative, personally showing me the two possible rooms in case I considered an upgrade. It is nice to know that people like Libor are passionate about the area, which makes one appreciate being in the heart of world class scenery and hiking just that much more. Little extras were nice: free use of board games, free use of movies, free use of guide books, and you could even borrow bear spray. They provide complimentary anti-static sheets for the dryer and stock your washer daily with a new box of detergent.

The Indochine Restaurant was good enough for a fast meal and to save the personal effort. Commute time was 1 minute down the elevator and right beside the reception.

Overall, Falcon Crest Lodge is like the vacation condo you might buy if you decided to buy in Canmore. I found it great value, and a great stay.

Room Tip: Mountain facing rooms also face the railroad tracks and one of the main roads into Canmore. The ...
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  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, July 21, 2014
Our dedicated team of staff truly enjoy making sure you are enjoying your stay, and are passionate about this area they call home. We don't want to keep it a secret, we want you to be able to enjoy everything we enjoy, so I am pleased our staff made your stay a special one.

Thank you for taking the time to share your experience.

Cory Haggar
General Manager
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco Bay
Top Contributor
50 reviews 50 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed July 19, 2014

We stayed in a queen suite- with the outside deck and barbecue, the washer/dryer, the full kitchen, soaking tub, robes, 2 flat screen TV's-
It was wonderful. Staff were all smiling and helpful, loaning out travel books, DVDs, one even had a park pass for us to use. Wi-fi was very good. Washer dryer came with tide, dishwasher with soap, coffee pot with coffee, kitchen w/ pots, pans, silverware and plates/glasses for 4- and cooking and barbecue utensils (all in great shape, not old and scary!); bathroom shampoo/conditioner/moisturizer and soaps so nice we grabbed what we didn't use ;)
Bed was very comfortable, adjustable thermostat quick and responsive, nice fireplace - what else can I say except it was all clean, clean, clean! Barbecue was slow to heat up but made the skewers we got from Valbella's (another great spot!) mouth-watering with the slower cooking-
Would come back in a heartbeat, thanks guys!

Room Tip: Ask for a room view early- like, as soon as you make your reservation. It's so worth the extra...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, July 21, 2014
We are so pleased to know that we made your stay an enjoyable one. We would love to see you again if you have the opportunity. We truly value our guests, and truly enjoy making sure our guests have a memorable time when they visit us.

Thank you for taking the time to write a review on your experience at the Falcon Crest Lodge.


Cory Haggar
General Manager
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 17, 2014

This place had all the comforts of a modern home. Great design of rooms. We travelled with another couple and felt this place gave us a great common room as well as appropriate privacy. We each had our bathrooms which was a bonus! Hotel was a 5 min walk to downtown and close to walking paths. Loved the little touches such as fresh grapefruit water in the lobby and popcorn available with the DVD's! Will definitely be back for ski season!!!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, July 18, 2014
We do look forward to seeing you again this winter. Our hotel offers some great amenities for you in the ski season as well with complimentary ski storage, and waxing tables too. We are pleased to know that we made your stay an enjoyable one.

We do offer some great winter ski packages, and look forward to telling you about them when you reserve with us again.


Cory Haggar
General Manager
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 16, 2014

I stayed here in June for 4-5 nights with my girlfriend, and I'd say it was "Money well spent".
Staff were amazingly friendly, our room was more than great, and so clean, outdoor hot tub was cozy enough.
I make lots of trips to Banff/Canmore area due to my work, and I can say this hotel will be my favorite in this area. Only downside was that they don't have breakfast. Other than that it was a pleasant stay, I'll be back here for sure-

Room Tip: Mountain view rooms worth the extra money.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, July 18, 2014
We are pleased to know that you will choose our Lodge as a "home away from home" again in the future. We always strive to make your stay a memorable one, and we appreciate you taking the time to share your experience with new, and potential guests.

Please ask for the special "repeat guest" rate the next time you reserve with us.

Cory Haggar
General Manager
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Falcon Crest Lodge

Address: 190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
#1 Family Hotel in Canmore
#2 Romantic Hotel in Canmore
#2 Business Hotel in Canmore
#3 Best Value Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Falcon Crest Lodge 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
If you are searching for luxurious mountain accommodations located within minutes of Banff National Park, the Falcon Crest Lodge in Canmore offers the perfect setting for your next Rocky Mountain Retreat. Your mountain adventures begin at the Falcon Crest Lodge. Only a five minute drive to Banff National Park, the hotel is also just a short walk from downtown Canmore. Indulge with our hotel features and amenities including granite countertops, fluffy duvet comforters, pillow top mattresses and unparalleled service when you stay at Canmore’s finest hotel. Stay at the Falcon Crest Lodge in Canmore, Alberta and understand why our guests say we are “Soaring to New Heights in Hospitality” ... more   less 
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Also Known As:
Falcon Crest Hotel Canmore
Falcon Crest Canmore
Falcon Crest Lodge Canmore, Alberta

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