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“Excellent January Stay” 5 of 5 stars
Review of Falcon Crest Lodge

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Falcon Crest Lodge
3.5 of 5 Hotel   |   190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada   |  
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Ranked #1 of 32 Hotels in Canmore
Portishead, United Kingdom
Top Contributor
52 reviews 52 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
33 helpful votes 33 helpful votes
“Excellent January Stay”
5 of 5 stars Reviewed February 19, 2013

Stayed for a large part of January and, like our previous visits, it was uniformally excellent. Having stayed for such an extended time we were able to see just how the place is run, something that on a shorter stay might not be so apparent. The management and staff are to be congratulated on running such a friendly and welcoming establishment which meets the very highest of standards.
The accomodation is immaculately maintained throughout with obvious pride by the staff. I cannot recommend Falcon Crest Lodge highly enough as it is a superbly run establishment in a wonderful location.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, March 20, 2013
Thank you for taking the time to write a review for the Falcon Crest Lodge. We love to hear all of the positive feedback, as we do all that we can to ensure your stay has been most enjoyable! I am glad you were able to stay with us for an extended period of time, it not only gives us the opportunity to get to know you personally, but also helps us to provide you with the "home away from home" comfort that all of our guests deserve. We look forward to having you stay with us again in the future!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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784 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (186)
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English first
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed February 15, 2013

Originally we booked a Deluxe Room based on the virtual tour, it looked comfortable and the balcony and BBQ looked suitable for a couple of nights of balcony grilling. When we arrived the first thing we did was check out the BBQ, and unfortunately the balcony and positioning looked nothing like the virtual tour. The balcony was so tiny that the BBQ was hardly accessible, it was facing the railing and there was no possible way of getting in front of it for grilling - we would have to cook from the side. As we had bought a lot of BBQ food and was very much looking forward to that aspect of the hotel we were pretty upset and I immediately went down to reception to discuss it.

The lady at reception told me that I must've looked at the one bedroom photos as all of the deluxe room balconies were very small and the same. As I knew there was no way we were going to enjoy our stay dealing with the BBQ the way it was, I asked how much to upgrade to a one bedroom. $20 per night wasn't too much so I said yes and we upgraded. The lady who helped me was very nice and got us a room right next door to the original room.

The one bedroom suite was definitely worth the upgrade, it felt absolutely amazing. So much space, plenty of balcony space and the BBQ was actually bigger.

The gas fireplace was great, but it has a timer system and the timer ticking away is audible if you don't have the TV or other sound on.

Everything else about the suite was great, large bathroom, separate shower, comfortable bed.

Overall we ended up having a great stay, despite having to pay a bit extra than we originally planned. We checked out a few of the smaller balconies while enjoying the hot tub and they looked like what the virtual tour showed - I think we were unlucky to get a room that had a smaller balcony with an awkward facing BBQ. If we had been put in a room that matched the virtual tour then we wouldn't have needed to pay the extra that we did...

Room Tip: If you plan on using the BBQ you should book a one bedroom,or just make sure you don't get a roo...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, February 16, 2013
Hello Joolery

Thank you very much for taking the time to write a review of the Falcon Crest Lodge. We really appreciate feedback from valued guests like you who help us to improve and provide the highest level of customer service. I am very happy to hear that you enjoyed your one bedroom suite and found it to be good value for the upgrade. I apologize that you found the virtual tour to be misleading, we definitely do not ever want guest to feel as though they have been misled. I will personally be reviewing all of our virtual tours to make sure that nothing is misrepresented. The size of our balconies does vary from room to room, I am sorry for any inconvenience caused when you were placed in a room with a smaller balcony. We encourage you to let us know any special requests you may have at the time of booking. We will always do our absolute best to meet all guest requests. Please contact me directly at any time to discuss this. Our goal is 100% guest satisfaction and we would love the opportunity to ensure we have reached this goal with you.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 11, 2013 via mobile

The place was amazing. Great view of mountains, friendly staff, they had a free car wash, free BBQ and full kitchen, a whole list of extras (blender, waffle maker, ex) that they would bring to you. Huge rooms. Bathtub (huge) and stand up shower. Deck (with view) free DVDs free books and board games. We will be back.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, February 12, 2013
Hello Jimmie Jayes,

Thank you so much for your review! We appreciate you taking the time to write it and we are absolutely thrilled to hear all the positive feedback about how much you enjoyed your stay! We are so glad that you were able to take advantage of so many of our amenities. We really want you to feel like this is your home away from home and as such we feel that all the amenities you mentioned are “must haves” in our hotel. We look forward to welcoming you back in the near future.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Alberta, Canada
1 review
5 of 5 stars Reviewed February 9, 2013

Very good place , close to everything , clean rooms , awesome staff , hot tub ,fireplace and free DVD movies , loved the place will come again, nice gym , the layout of room very good , full kitchen .

Room Tip: Good rates for nice place
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, February 12, 2013
Hello Angeline D,

Thank you for taking the time out of your day to write a review for Falcon Crest Lodge. It is greatly appreciated! I am so pleased that you enjoyed the hotel, its facilities and our staff! We would love to see you back here again and hope you are serious when you say that you will come again. Please be sure to ask about the repeat guest rate for yourself when you are calling to make your next reservation.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 28, 2013

I recently stayed at this hotel for a work conference - it was a wonderful stay. I loved the fireplace in my room which was a suite with a bedroom, living room full bath and a kitchen!! The room was spotlessly clean, I had great service at check in even though it was very early in the morning and the meals prepared for our meetings were VERY good!!!

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 29, 2013
Hello Freedom40Calgary,

Thank you so much for the kind words! We really appreciate you taking the time to review Falcon Crest Lodge. I am so happy to hear that you were pleased with your room! Our housekeeping team has an incredibly high standard so I am not surprised that you found your room to be spotless. It was also great to hear that you found the staff provided you with great service and that you enjoyed your catered meals. We hope to see you back again soon! Please keep in mind that even though you were here as part of a group, if you would like to come back on your own you would still qualify for our repeat guest rate!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 21, 2013

Stayed 2 nights at Falcon Crest Jan 2013 in a 1 bedroom suite. It was excellent. The room was big and very clean. We had a mountain view and the view was wonderful. Definatly worth an upgrade!! It's nice to wake up staring at the mountains. The room had a nice full kitchen, fireplace, full dinner table, and balcony with bbq. The free DVD's were also a bonus (up to date as well). There was a big bathroom with a standup shower and a bath tub. Bedroom was great with another t.v. and a comfortable bed. There is underground parking which is especially nice in winter. The staff were very friendly and helpful. There is no other place we'd rather stay in Canmore/Banff area. We will be back for sure! Highly recommended!!

Room Tip: Mountain View room has fantastic view.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 23, 2013
Hello K_Mag11

Thank you for the kind words! We really appreciate you taking the time to review Falcon Crest Lodge. I am so pleased that you felt the Premium Mountain View upgrade was great value, we believe as well that these views are spectacular! We update our DVD’s very frequently so every time you return you will find new movies to enjoy. It is great to hear that you found your room to meet the high standards that we take so much pride in. We thank you for the recommendation and we are even happier to hear that you yourself would love to return. We look forward to seeing you the next time you are visiting the Rocky Mountains!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sherwood Park, Canada
1 review
5 of 5 stars Reviewed January 21, 2013

My husband and I recently stayed with our 3 children. The layout of the room was excellent and we really enjoyed the full kitchen in our suite. The BBQ on our balcony was an added bonus! Would definitely recommend and stay again!!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 23, 2013
Hello Jessica D,

I appreciate you taking the time to review Falcon Crest Lodge, thank you! I am so happy to hear that you and your family enjoyed your stay and that you were able to take advantage of the full kitchen and the BBQ that were in your room. We try to make Falcon Crest Lodge the best of both worlds so that you can enjoy your vacation while still having all the conveniences of your home. Thank you for letting us know that we accomplished that for you. We hope to see you back here again soon with your family!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Falcon Crest Lodge

Address: 190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
#1 Family Hotel in Canmore
#2 Best Value Hotel in Canmore
#2 Romantic Hotel in Canmore
#2 Business Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Falcon Crest Lodge 3.5*
Official Description (provided by the hotel):
If you are searching for luxurious mountain accommodations located within minutes of Banff National Park, the Falcon Crest Lodge in Canmore offers the perfect setting for your next Rocky Mountain Retreat. Your mountain adventures begin at the Falcon Crest Lodge. Only a five minute drive to Banff National Park, the hotel is also just a short walk from downtown Canmore. Indulge with our hotel features and amenities including granite countertops, fluffy duvet comforters, pillow top mattresses and unparalleled service when you stay at Canmore’s finest hotel. Stay at the Falcon Crest Lodge in Canmore, Alberta and understand why our guests say we are “Soaring to New Heights in Hospitality” ... more   less 
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Also Known As:
Falcon Crest Hotel Canmore
Falcon Crest Canmore
Falcon Crest Lodge Canmore, Alberta

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