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“A second Christmas!” 5 of 5 stars
Review of Falcon Crest Lodge

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Falcon Crest Lodge
3.5 of 5 Hotel   |   190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada   |  
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Hotel amenities
Special Offer
3RD NIGHT FREE!!
Ranked #1 of 33 hotels in Canmore
Calgary, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A second Christmas!”
5 of 5 stars Reviewed January 18, 2013

We enjoyed Christmas at Falcon Crest, and enjoyed it so much we went back this week. The hot tub has a beautiful view of the mountains. The suite we enjoyed was clean and polished, with plenty of conveniences to make it a home away from home. The staff is not only accommodating but friendly, and overly helpful. It's conveniently close to the town, and the Maintenance Fellow, Martin, cares so much, you'd think you're family.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 23, 2013
Hello Lisa R,

At Falcon Crest Lodge, our two main goals are 100% guest satisfaction and to make everyone feel at home. We want this to feel like your Rocky Mountain home away from home and for you to leave with a smile and wanting to come back. Because of these goals, we are thrilled that you returned so quickly, felt here to be a home away from home and that you were made to feel like family! We thank you for taking the time to review Falcon Crest Lodge, and for letting us know how Martin had a strong positive impact on your stay. We look forward to seeing you again in the very near future!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
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668 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
Date | Rating
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  • English first
  • French first
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English first
Calgary
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

If your looking for the best place to stay in Canmore, Falcon crest should be on top of your list! The staff at this hotel are extremely accommodating and go out of their way to be helpful, from the moment you check in the differences are apparent, free DVD library with all new releases, free book library so you can borrow everything from trail maps and hiking guides to info on the Canadian Rockies, fast forward to your room, every room has a fire place, a kitchen and a really nice stainless steel BBQ on your own private balcony. Super clean everywhere in the hotel, and as I was taking the elevator down to the heated underground parking (free!) I noticed a sign that stated you can sign out complemtry kitchen gadgets during your stay, everything from blenders and waffle irons to egg poachers and crock pots.. My next stay will involve one of those crockpots cooking my dinner as I'm out hiking in the mountains! Thanks Falcon crest for another awesome stay!

Room Tip: They are all fantastic rooms!
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 17, 2013
Hello Aaron R,

Thank you for taking the time to share your thoughts after your stay here with us. Everything you commented on are aspects we take great pride in, our customer service, cleanliness of the rooms & facilities and doing all we can to make it feel more like you are at home, crockpots and all! We have a large assortment of extra kitchen supplies available on request from Guest Services, including salad spinners, pizza pans, electric beaters and roasting pans, just to name a few. If there is ever a standard kitchen item we do not have, we will get it for you within 24 hours! We hope to see you back again soon and hope next time you will be able to enjoy even more of our special little amenities.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

We came here on our honeymoon, the staff brought us up a complementary bottle of wine. The kitchen had beautiful granite countertops, fridge, stove, dishwasher. Bathroom had a washer & dryer, seperate shower & tub. FireplaceBBQ, mountain view off of balcony. Free movies, seperate bedroom - 2 outdoor hot tubs - & underground heated parking. Great place to stay, Clean, modern & friendly staff

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 29, 2013
Hello kipper76,

Thank you for taking the time to share your experience at Falcon Crest Lodge. And thank you as well for sharing your photos. We are absolutely thrilled to hear that you enjoyed your honeymoon here. I am glad that not only the room itself, but also our amenities and friendly staff stood out to you. We look forward to seeing you again, maybe for an anniversary trip?

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
5 of 5 stars Reviewed January 14, 2013

We had read many of the reviews on Falcon Crest, and had high expectations. We were not disappointed. We booked a 1 bedroom suite, and asked to be on the 4th floor as we had freinds also staying there. Upon arrival, the staff had decided to give us a room with a great mountain view at no extra charge. When we go to the room, we realized that it was too small for us and the 3 kids we had in tow. Went down to the desk and they quickly and happily moved us to a MUCH larger room with an even better view, at no charge! The staff here are friendly, and will go out of their way to make your stay enjoyable. Rooms are great and we enjoyed having the full kitchen. Underground parking was terrific, they even have a free car wash! They have free DVD's you cam borrow, and board games and childrens books in bookcases in the halls for you to use at no charge!

This is definitely our new GO-TO place to stay when in the Banff/Canmore area. Thanks Falcon Crest!!! I also need to put a plug in here for a terrific wine/liquor store we found, up the hill on the other side of the highway. Its called the Cellar Door. What a find! Please go see Alison over there and you wont be disappointed!

Room Tip: 1 Bedroom suites on the 4th floor are small... 1 bedrooms on other floors are much bigger!
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 17, 2013
Hello Kent R,

We appreciate you taking the time to share your experience and write a review of Falcon Crest Lodge. It makes us so proud to know that your high expectations were met during your stay! I am happy that you were also able to take advantage of some of our extra amenities. We enjoy providing our guests with all the little extras to make Falcon Crest Lodge feel more like your “home away from home”. We look forward to seeing you again for your next escape to the mountains!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sh.park
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 13, 2013 via mobile

We had a lot of fun, clean rooms, good service, very friendly staff( and helpful) bonus underground parking, you can also wash you car! We had the rooms trough Groupon and everything was as the prommised, we will be back, ( oh the parkingstalls cut be a little bigger :-) but over all, NICE

Stayed January 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 17, 2013
Hello ginkgo8,

Thank you for taking the time to write a review of Falcon Crest Lodge! It makes us happy to know that with you, our goal of 100% guest satisfaction has been reached. We are so glad that you enjoyed your stay and that you are planning to come back, we look forward to seeing you again in the near future!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cumnock
Senior Contributor
35 reviews 35 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 10, 2013

We visited my sister in Calgary for Christmas '12, but wanted a few days away to explore a bit more. I checked trip advisor prior to booking this hotel and was more than happy with the reviews. I liked that fact that we could be flexible and cater for ourselves when we wanted and the room had all the facilities we needed (and more). If its just the two of you its worth picking the King suite as you get the separate sofa and dining table which makes it feel more like an apartment than a hotel room. We thoroughly enjoyed our trip to Canmore and surrounding area and would recommend the Falcon Crest to anyone looking for flexible, but clean and well presented accommodation (oh and its underground heated parking so no need to plug the car in or de-ice in the morning). My only comment to reception on leaving was that they could benefit from coasters to avoid stains on their wooden furniture. I also found out its due an upgrade this year, not sure what they can improve upon but its good to know.

Room Tip: As above, King suite for two or if you prefer the bedroom to be separated you will need the one bedr...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 17, 2013
Hello Cumnock,

Thank you for your wonderful review! We are thrilled to hear that you thoroughly enjoyed your trip and we truly thank you for recommending us to others. We take all recommendations as a huge compliment! You did hear correct, there are some exciting upgrades coming in 2013. Including, but of course not just limited to, LED TV’s & Blue Ray DVD players in all rooms, a full new stock of kitchenware in each and every room, new sofa beds and we are adding king beds to select one-bedroom suites! We sincerely hope that you come back again to see all the upgrades.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Regina, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 10, 2013

The boys and myself decided we needed to go see some mountains and have a end of summer celebration. Falcon crest did not disappoint. Staff were awesome and very friendly. Quick walk to town for anything and everything. Highly recommended!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 12, 2013
Hello Franko306,

Thank you for the kind words, we sincerely appreciate you taking the time to review Falcon Crest Lodge. All of our staff is here to ensure you have the best possible experience and to help in any way possible. I am very proud to hear that they and the Falcon Crest did not disappoint and that you would recommend us! We look forward to seeing you again soon on your next trip west.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Falcon Crest Lodge

Also Known As:
Falcon Crest Hotel Canmore
Falcon Crest Hotel
Falcon Crest Canmore
Falcon Crest Lodge Canmore, Alberta
Address: 190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites
Hotel Style:
#1 Family Hotel in Canmore
#2 Business Hotel in Canmore
#5 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Falcon Crest Lodge 3.5*
Official Description (provided by the hotel):
If you are searching for luxurious mountain accommodations located within minutes of Banff National Park, the Falcon Crest Lodge in Canmore offers the perfect setting for your next Rocky Mountain Retreat. Your mountain adventures begin at the Falcon Crest Lodge. Only a five minute drive to Banff National Park, the hotel is also just a short walk from downtown Canmore. Indulge with our hotel features and amenities including granite countertops, fluffy duvet comforters, pillow top mattresses and unparalleled service when you stay at Canmore’s finest hotel. Stay at the Falcon Crest Lodge in Canmore, Alberta and understand why our guests say we are “Soaring to New Heights in Hospitality” ... more   less 
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