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“We will most likely stay again” 5 of 5 stars
Review of Falcon Crest Lodge

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Falcon Crest Lodge
3.5 of 5 Hotel   |   190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada   |  
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Ranked #1 of 33 Hotels in Canmore
GreenLeadersGold level
rural Alberta, Canada
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
“We will most likely stay again”
5 of 5 stars Reviewed January 4, 2013

We enjoyed our stay at Falcon Crest Lodge. The room we had was a 1 bedroom suite, which gave us (2 adults, 2 small kids) enough space to settle in. The room was clean, although upon entering it smelled a little like food, that maybe the previous guests had cooked. The kitchen was clean, neat, and very nice to have. It was a small disappointment to the kids that there was not a swimming pool. There are 2 outdoor hot tubs. Overall, I felt that the price, cleanliness, and comfort of the Falcon Crest Lodge combined to make it an excellent value. I am glad we stayed.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 9, 2013
Hello Trish B,

We really appreciate you taking the time to share your experience from your recent stay with us. Thank you. We are so pleased to hear that you enjoyed your 1 bedroom suite and the hot tubs as well. We look forward to seeing you again soon for your next family escape to the Rockies!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
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910 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
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English first
London, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2013

Very spacious rooms, you could easily live there for extended periods of time (1 bedroom suite, fully equipped kitchen + a balcony with nice views). Short (10-15 minute) walk to Canmore "downtown". The only thing to keep in mind is, it's not a big hotel and they're usually packed, so they need to be strict with check-in time (we arrived a little bit early, so our room wasn't ready yet. The staff helped us to store our luggage and we just went for a short walk). Highly recommended.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 5, 2013
Dear ms78396

Thank you for your wonderful review! We really appreciate you taking the time to let us know how you enjoyed your stay. As soon as a room is ready we are happy to check guests in, even if it is before our 4pm check in time. You are absolutely correct though, and during peak periods most of the rooms are ready closer to 4pm and not as many are ready earlier. As well we do offer a 12pm early check in (based on availability) for a nominal fee. Of course we do also have the storage that you used for anyone who wants to drop off their luggage and enjoy Canmore for the day. We thank you for the recommendation and hope to see you again in the near future!

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
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1 review
5 of 5 stars Reviewed January 3, 2013

Will definetely stay there againawesome customer service , pleasant, polite and extremely helpful. Rooms are very spacious, clean, equipped with a full kitchen. Nice outdoor hot tubs, well supplied bathroom and kitchen.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 5, 2013
Dear Issie94,

Thank you so much for taking the time to write a review of Falcon Crest lodge. Our goal is 100% guest satisfaction and we are so happy to hear that we reached that goal for you during your stay. We are always pleased to hear when guests are planning to return, that is the greatest compliment you can give us! To thank all of our repeat guests, we offer 15% off our regular rates. We look forward to seeing you again soon.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

We discovered the Falcon Crest Lodge completely by accident several years ago - it was recommended by another hotel in Canmore! We have stayed there 7 or 8 times now; including our wedding night (we were married in Banff) and every anniversary since. There is a reason we keep going back. The suites are beautiful, we usually get a one bedroom unit, but our last stay we had a 2 bedroom suite. Spacious, well appointed, clean, and comfy, we settle in easily. We love the secure underground heated parking, the hot-tubs, the barbeque on the deck, and most of all the views. However, what truly makes this hotel outstanding is the customer service. The staff are thoughtful and friendly; we are always greeted with an enthusiastic smile. They even have a sense of humour! We can't say enough good things about the Falcon Crest Lodge - just know that we are always excited to go back!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 3, 2013
Dear Kirk,

We are thrilled to hear all your positive feedback about Falcon Crest Lodge! It truly makes us feel proud to know that we are a part of your anniversary celebrations every year. I am so pleased that year after year our rooms and staff keep you wanting to come back, we look forward to seeing you again next year.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 30, 2012

Falcon Crest Lodge is an excellent choice while staying in Canmore. Our room was clean, spacious, and perfectly located. You are close enough to downtown that getting around isn't an issue but far enough away to still enjoy the peacefulness of the mountains.

As frequent visitors of Canmore, we have stayed at many different places. When it comes to the size and space there are many comparable to Falcon Crest. However, when it comes to customer service there aren't many that compare.

During our entire stay we were greeted with cheery voices and smiles. All staff members were more than willing to accommodate any need or request we had. It truly was an exceptional experience. Cory, the general manager, clearly takes pride in his position and he definitely added to our stay in a very positive way. Don't get me wrong, customer service hasn't necessarily been 'bad' elsewhere, it just hasn't been exceptional like I recently experienced at Falcon Crest.

On the unfortunate side, pets are not allowed. But, this also helps maintain the integrity and cleanliness of the building. So, if you don't have pets or can leave them at home for a couple of days, Falcon Crest is an excellent choice for your next stay in Canmore.

I highly recommend checking it out and can guarantee you will not be disappointed. Also feel free to stop by Sage Bistro, Crazy Weed, or the Trough for delicious bites and drinks while in town!

Happy Travels!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 3, 2013
Dear Kevin,

Thank you so much for all your kind words. We are always pleased when we see that our goal of 100% guest satisfaction has been reached with one of our valued guests! While you are absolutely correct and we do not have pet friendly rooms, we are a very short distance from the Canmore Veterinary Hospital which does offer Pet Boarding. Thank you again for taking the time to let us know your thoughts on Falcon Crest Lodge, we really appreciate hearing about your experience.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 30, 2012

Our one bedroom suite was spacious and more than met our needs. The kitchen had ample room for cooking a Christmas meal. General manager, front desk staff and housekeeping staff were pleasant, friendly and eager to help in anyway possible to ensure we had a pleasant stay. Great for couples, families and business travel.

Room Tip: One bedroom suite had a ful kitchen, dining room table and living room. Ample room for get togethers...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, January 3, 2013
Dear Barbara,

Thank you very much for taking the time to let us know how your stay was! We are so pleased that you found your room spacious and that it had everything you needed for your holiday meal. Thank you for your wonderful comments about our staff, they take great pride in offering the best experience to all of our guests. We look forward to seeing you for your next Rocky Mountain Getaway.

Cory Haggar
General Manager
Falcon Crest Lodge
403-678-6150
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alberta
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 22 cities Reviews in 22 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 29, 2012

I've stayed at this hotel in the past and booked again for a stay while doing a run in Banff. Booked one room on Expedia and we ended up in the only room with a tiny balcony with high walls that were part of the sign at the front. So much for the mountain view.
The second room needed we booked direct with the hotel. Had issues with housekeeping as we came back for less than an hour in the afternoon for a quick shower after the run. Apparently housekeeping came to clean the room during that time. Didn't leave a note or anything so when we returned in the evening, the room hadn't been cleaned. Very disappointing.
They do beat advertised prices if you call the hotel directly as advertised on their website.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FCLManager, General Manager at Falcon Crest Lodge, responded to this review, December 30, 2012
Dear VoyageuseDeCanada,

Thank you very much for taking the time to submit your review of Falcon Crest Lodge and for bringing your concerns to our attention. It is guests like you who help us to achieve our goal of 100% guest satisfaction.

While most of our rooms do offer a partial mountain view, we do have a few Premium Mountain View rooms that offer a spectacular view of our Rocky Mountains. These rooms, available for a premium, are best to be requested at time of booking. We recommend calling us directly when you book to give us the best possible chance to meet all your requests.

In the event that housekeeping stay service is not possible, it is our policy to leave a note for you to ensure that you have the opportunity to call us if you would like your stay service at a different time. I am sorry that this note was not left for you. I would love the chance to talk with you directly, if you would like to please call me.
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Additional Information about Falcon Crest Lodge

Address: 190 Kananaskis Way, Canmore, Alberta T1W 3K5, Canada
Phone Number:
Location: Canada > Alberta > Canadian Rockies > Kananaskis Country > Canmore
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites
Hotel Style:
#1 Green Hotel in Canmore
#1 Family Hotel in Canmore
#2 Business Hotel in Canmore
#2 Romantic Hotel in Canmore
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Falcon Crest Lodge 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
If you are searching for luxurious mountain accommodations located within minutes of Banff National Park, the Falcon Crest Lodge in Canmore offers the perfect setting for your next Rocky Mountain Retreat. Your mountain adventures begin at the Falcon Crest Lodge. Only a five minute drive to Banff National Park, the hotel is also just a short walk from downtown Canmore. Indulge with our hotel features and amenities including granite countertops, fluffy duvet comforters, pillow top mattresses and unparalleled service when you stay at Canmore’s finest hotel. Stay at the Falcon Crest Lodge in Canmore, Alberta and understand why our guests say we are “Soaring to New Heights in Hospitality” ... more   less 
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Also Known As:
Falcon Crest Hotel Canmore
Falcon Crest Canmore
Falcon Crest Lodge Canmore, Alberta

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