Stayed here from Jan 5th 2013 for 7 nights with timeshare.....(uh huh, first mistake)....was booked from Australia by the oldies before coming out to Canada to visit us for Christmas. Drove down, got there just after 4pm, check in was ok but interestingly if you haven't been here before check in desk can be difficult to find. Pool and hot tub looked OK from the outside as did bldg. Got to our room (important to note that room was located in the Wolf lodge area the oldest part of the complex and not the Cougar or Grizzly)....2 B/R, with queen in master with own bathroom and closet, other B/R had to twin beds and there was a pullout sofa (double) nice kitchen, fireplace (electric) little balcony with BBQ, older style TV in master B/R and living area, kitchen supplied with what you need, crappy coffee maker but big fridge also has washing machine and dryer combo, so good for 4 adults and 1 child (8 y/o).....easy walk into town from condo, underground parking was nice.....hot tub was OK, but pool was a little chilly! (was advertised as heated) just a heads up we had room 112, house keeping room right outside the door, very noisy first thing in the morning, had asked them politely numerous times to please cut us some slack with their noise as it wasn't work related! and I use the term housekeeping very loosely......this part of the complex was dirty...was dirty the day we turned up and wasn't much better the day we left (after a week) Dirty, old carpets throughout, if a man had a dollar for every time someone there said "we are updating them" I would have covered the costs of staying. Found left over cloths and tea towel's in the washing machine, damaged walls, chipped paint, broken picture frame hidden (not that well I add) next to the washing machine.....anyway at check out the oldies brought forward their concerns to a guy who really could have given a rats....Units like the one we stayed in are all independently owned and if the owner of apt 112 is reading this, Mate email me you need to spruce up the place. Also could only ever find one luggage trolley....holy jeepers this thing made those dodgy shopping trolleys (you know the one I mean, we have all been stuck with one) look like a BBW, wonky and you are way better off busting your back and forking out $$$$ for chiropractor services! Check some other options, trust me there are many many more to choose from.
Well obviously don't ask for room 112....I will leave it at that
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback regarding your recent stay at The Lodges at Canmore. It's great to hear that our suites was a good size for your family of 5 and it's fantastic that you and your family had a chance to enjoy the town of Canmore.
I did read your concerns and I wanted to apologize for the cleanliness concerns of the suite. Our housekeeping management has been notified and although the owners have changed, we will ensure that the suite is up to standard for our next guest. I hope you had a chance to enjoy some of our great ski hills before heading back home and if you do ever get to visit Alberta again, we would love to welcome you back and have you experience a different suite that would provide you with some of the expectations that were unfortunately missed during your last stay. If you have any further concerns, please don't hesitate to contact me directly at The Lodges at Canmore.
Thank you again for your feedback and I hope you had a safe trip home!
Yours in hospitality,
Guest Services Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.