We had a 3 night winter stay at the Sunset Resorts for 4 adults in the 2 bedroom Jacuzzi room.
If you're an independent traveler looking for a functional condo and plan to self cater, this property will meet your needs. However, if you're looking for a full service hotel with helpful staff and all the typical niceties/services of a hotel, you may be better off looking elsewhere.
The front desk is hard to find, especially if you arrive at night, as the entryway is poorly lit. There is a sign on the west side of the property that indicates you are in the Sunset resorts but not a hint of where the front desk is. It's quite easy to get confused with the neighbouring rental condominiums too. Front desk staff are competent but not overly welcoming. They also state that there is an additional $25 charge to have access to the pool. I've only seen additional facility charges like that at some hotels with the facilities on an executive level or using third party facilities so it's irksome. Parking is underground, which is quite welcome during the winter.
The 2 bedroom suite is more than amply sized to host four adults. The living area is comfortable. The flat screen TV has 40 some cable and local channels. The electric fireplace is a nice esthetic touch but has an annoyingly loud hum. There is another washroom with just a shower and toilet. Water pressure was adequate and there were no problems with temperature. The resort only provides you with soap, shampoo and a warning to not use towels for anything like cleaning off makeup --surcharges apply if there is stained towels. There were obvious small touch-ups of paint and furniture needed in some areas --things weren't falling apart but they obviously weren't concerned with minor repairs.
The kitchen area should have enough basic cookware and utensils for you to do basic cooking and eat a meal in. There is a full size stove, refridgerator and dishwasher with a small supply of soap provided. We were left with dishtowels that I'm sure were clean but should have probably been retired to use as cleaning rags, so stained they were. No dishrack was available, which was an annoyance for those diligent enough to wash dishes but not needing to run a dishwasher load. Extra pots and pans are available upon request from housekeeping but be sure to catch housekeeping staff while they are cleaning to ask for them. Otherwise, the front desk is unlikely to be able to assist. There is a decent sized washer/dryer in the room.
The larger bedroom had a large king sized bed, Jacuzzi in room, and washroom. The smaller bedroom had a small double bed. Plus there was a sofa bed in the living area. The beds were quite firm (which I do not enjoy but that's a personal preference. Bedding was just barely functional and made me think of hospital linen in its sparseness and utilitarian nature. With the door closed and poor ventilation, the room temperature would increase in the night. Pillows were uniformly awful --thin, no pillow support and I woke up every day with a sore neck.
Wi-Fi strength was adequate during the stay. The front desk agent didn't bother providing a password to us so we had to call down to find out how to log in. Cellular phone reception could be fleeting in the complex. There are enough electrical plug-ins that you won't have any trouble finding a spot to charge your electronics.
Other Trip Advisor reviewers have noted quirks with housekeeping and their alternating service schedule. My observation of the housekeeping staff was that they seemed a bit understaffed, rushing to clean all of the bungalows in the complex. Service varied from harried curtness to warm smiles.
The complex is an easy 10 minute walk to Canmore town centre. Groceries and supplies are easily bought at Safeway, Sobeys and Canadian Tire. The Georgetown pub is across the parking lot and guests of the Sunset resort get a 10% off card to use there. The complex is very close to the Canmore hospital. Street lighting isn't the best so it's very easy to miss the Sidney Street turn-off.
If you're looking for an unforgettable venue to stay in, the Sunset Resorts will disappoint. It is utilitarian and will provide a clean place to stay. Stay elsewhere if you want to be pampered.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.